Quality Assurance Customer Service
Resume:
Steven Brown
Email: *********@********.***
Address: 1519Idaho
City: Des Moines
State: IA
Zip: 50316
Country: USA
Phone: 515-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
1519 Idaho Street Phone 515-***-****
Des Moines, Iowa E-mail = ************@*****.***
50316
Steven James Brown
Objective:
To demonstrate my talents and skills with Quality Assurance, Customer Service, initiative, detailed work to specifications meeting deadlines, and ability for advancement into greater responsibilities.
Customer Service skills:
* Attentively listen to customer concerns and repeating major points for full clarity.
* Proven ability to research client account history to detect trends in problem source(s).
* Relate to short/ long term concerns to effectively and morally win client confidence overcoming any past loss of client trust.
* Effective techniques used to train clients, or end users, the skills/ information that often resolve user/ product interface problems.
* Review of solutions used on clients concern to conclude quality assurance and further earn personal trust and company confidence.
Quality Assurance Skills:
* Trouble shooting skills include Fact Finding, Solution Seeking, Problem Solving and Review.
* Restatement, when needed, of given project goal to match Corporate Mission Statement.
* Detail in record keeping has assured success in future reviews, or continued work by others on same project.
* My record keeping details consistently used by management as bench mark for excellence from others.
* Quality of work consistently confirmed by multiple State Inspectors.
* Daily adherence to engineering plans, state and local codes, and product specifications.
* Received well by clients and trades of all varieties and viewed as professional and friendly.
Education:
* 1971 to 1973. Bradley University Peoria, Illinois
B.S. Construction Management and Technology
Study in the management of commercial and residential construction and their methods and materials of construction. Sigma Lambda Chi construction fraternity Vice President.
* 1969 to 1973 Illinois Central College East Peoria, Illinois
A.A.S. Pre Engineering
Math and Physics studying varied areas of Engineering.
* 1965 to 1969 Richwoods High School Peoria, Illinois
General Studies
Math and sciences.
03-08 to 1-13 Continental Alarm and Detection Grimes, Iowa
Head fire alarm inspector for 3/4 of Iowa.
* Assisted in Alarm service calls and installations. Followed monthly work schedule for assignments and call-ins for service work. Provided prompt arrivals for all assignments. All work done on 24 volt panels and devices. Considered a Low Voltage Electrician.
* 9-6-2000 to 9-7-2007 Urbandale, Iowa
Field Alarm Technician
* Self managed and scheduled fire alarm inspections route throughout the state of Iowa for 4 years.
* Monthly inspections statewide so to complete six month cycle with rescheduling for call-in servicing.
* Service Technician an all varieties of client owned fire alarm panels.
* Finalizing Technician on new accounts. Responsible for timely completion of electrician installed alarm systems panel assembly, wire terminations, complete system lap top programming using multiple levels of activity associations, pre-testing of system prior to Building Inspectors inspection, Elevator Inspectors inspection and Fire Marshalls inspection meeting all deadlines and codes involved.
*Installation Technician on company installed systems, with finalization deadlines.
* Successfully completed Notifier manufacturing training on intelligent style fire alarm systems and using this training daily as a finalizing Technician.
* Achievement of #1 technician in annual bonuses received and # 2 technician out of 21 for productivity same year.
* Crew lead, as well as crew member, on high profile installations meeting client deadlines, such as MCI Verizon, Cedar Rapids, IA.
9-1986 to 9-1999 Des Moines, Iowa
Alarm Field Technician
* Fire alarm inspections throughout the state of Iowa for 6 years continuous while remaining in the Service Dept. attending to burglar alarms and fire alarms.
* Alarm Installation Team Leader first 1 year leading a team of 4 others teaching crew how to, not only, install with a crew, but also how to be a one man crew with special one-man techniques.
* Night Service Technician for 6 years - 3 P.M. to 11 P.M. Self taught on myriad of alarm systems inherited by smaller alarm company take-overs.
* Responsible for formulating 3 inspection report forms, testing all devices of each clients alarm system and repair or replacement of devices not meeting National Fire Protection Agency [ N.F.P.A. ] codes.
* Received 3 of 3 National Training Service certificates on technician training for burglar and fire alarm systems.
Awards:
* I have received numerous bonus awards for high productivity levels ranging from consistent top 5 of 21 techs, top 3 of 21, top 1 of 21 giving me the rank of number 2 of 21 techs in top production for the year.
* Promoted to Head Fire Alarm Inspector with authority to set guidelines and procedures for all technicians.
* Promoted to Inspections Trainee Supervisor with authority to set training schedules and perform hands-on training for new to the company inspectors.
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