Customer Service Sales
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Billie-Lynne
FifeAdministrative Professional
Billie-Lynne Fife
**** *. ********* **. *******, AZ 85050
******.****@*****.***
Professional Profile
Skilled Administrative professional of 9 years with exceptional technical and people skills required for effective office management, sales support, and customer service related activities. Results oriented individual with ability to learn new business processes and technologies as necessary. Excellent oral and written communications skills. Independent self-starter with outstanding organizational skills that require minimal daily supervision.
Data Processing * Microsoft Office Suite Analytical Reporting * Lotus Notes, Outlook Office Administration * Photoshop, Gimp, Flash Customer Service & Support * Internet Explorer
Professional Accomplishments
Office Administration Answering phones, e-mails, and other correspondence to maintain effective communication required for business operations, scheduled maintenance of office equipment, facilities maintenance and upkeep. Performed general Accounting functions: maintained and handled A/P and resolved credit issues with customers to minimize impact on operations and prevent the need for collections to become involved. Processing of purchase orders, sales orders, invoices, perform necessary tracking and follow-up on orders for billing purposes. Performed HR duties to include employee time and expense, managing employee files, and workforce scheduling.
Data Processing & Analytical Reporting Using MS Word and Excel to create and produce documents and pivot tables required for analyzing sales performance using pipeline/actual, employee scheduling, and to meet other data analysis objectives. Leveraging DOS based database system to create more elegant MS Excel spreadsheets to produce purchase orders, project bids/proposals for customers. Created and designed customer database using ACT and performed migration of customer information from Excel into the ACT database. Prepare and maintain reports and presentations using Excel and PowerPoint for Data Analysis.
Customer Service & Support Performed migration of users to new e-mail domain and assisted in the configuration of MS Outlook mail client for users in the office. Performed administrative and secretarial support for twelve Account Managers and Director of Sales of a large Transportation Company. Coordinated and managed multiple priorities and projects. Answering phones and maintaining a good quality relationship with external customers to insure a high degree of customer satisfaction. Maintain superior communication with internal customers and suppliers.
Work History
November 2010 to April 2011
MRO Coordinator, Subzero Freezer, Phoenix, AZ
March 2010 to November 2010
Sales Administrative Coordinator, Ryder Transportation, Phoenix, AZ
May 2010 to April 2010
Office Manager, Century Glass/Havasu Glass & Mirror, Phoenix, AZ
October 2006 to April 2007
Property Management Service Coordinator, DMI Associates, Phoenix, AZ
September 2005 to October 2006
Administrative Assistant/Receptionist, Office Team Temp Agency, Phoenix, AZ
July 2002 to May 2005
Senior Sales Support, Gruber Power Services, Phoenix, AZ
Education
Paradise Valley Community College, Phoenix, AZ
Certificate of Completion Computer Info Systems, 4.0 GPA Working toward Associates of Applied Science
References Available Upon Request
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