Manager Customer Service
Resume:
chamroeun chhum
Email: *********@********.***
Address: **** * *** **
City: Long Beach
State: CA
Zip: 90813
Country: USA
Phone: 562-***-****
Skill Level: Management
Salary Range: $70,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Chamroeun Chhum
1328 E 9th St Long Beach, CA 90813
***************@*****.***
Retail Store Manager
Key Skills and Responsibilities
*Store Operations Management
*Inventory & Loss Control
*P&L Statements
*Certified Pharmacy Technician *Customer Service
*Leadership and Supervision
*Merchandising & Plan-O-Grams
*Scheduling & Payroll Management
Experiences
Walgreens Store Manager May 2004 - Present
*Oversees 1 Executive Assistant Manager, 2 Assistant Managers and 16 team members
1 Pharmacy Manager, 2 Pharmacists and 4 Pharmacy Technicians
*Recruit, hire and train new employees
*Promote high performance training and development of current management and store staff and
Pharmacy`s staff
*Provides constructive discipline and termination of employment when standards
of performance are not met
*Through creative merchandising, promote hot items to stimulate sales and add value
for the customers
*Promote great friendly customer service throughout the store level
*Promote pleasant working environment for all team members
*Promote equal opportunity working environment
Executive Assistant of 24 hr Walgreens Store April 2002 - May 2004
*Responsible for executing store manager`s plan of action
*Supervises 3 Assistant Managers and 16 team members
*Mentored, developed and prepared Head Photo Specialist, Head Cosmetician, Head Cashiers
for promotional opportunities to become assistant managers
*Responsible of finding and merchandising -hot items- to promote sales to increase revenues
*Responsible for ordering and lowering store`s inventory level
*Responsible for building vendor relationships to make sure store has adequate merchandise
to maximize sales potential
Assistant Manager May 2001- April 2002
*Responsible for executing Store Manager`s and Executive Assistant Manager`s
plan of actions and delegating to team members
*Responsible for mentoring and developing employees to become department leaders
*Set daily goals for cashiers to up sell promotional monthly items
*Helped set up and open new stores for the Southern Cal District
*Responsible for opening and closing store
*Responsible for ordering and inventory reduction of several departments
*Responsible for completion of reset and revisions for store`s plan-o-grams
Professional Achievements
*Ranked #1 and received recognition in Customer Service in the Orange County District
in June 2007
*Helped mentored and developed and promoted 4 key employees to become assistant managers
in May 2002, June 2004, Aug 2006 And helped an assistant manager promoted to Executive
Assistant Manager March 2009
Education: CaliforniaState University of Long Beach
*B.A. in Business emphasis in Finance and Management Information Systems: May 2000
Certification
*Pharmacy Technician Certified Board
*Certified Pharmacy Technician
Community Involvement: Long Beach Pride: Gay and Lesbian Parade, Long Beach Tree Planting, Long Beach Marathon Water Station, Relay For Life (American Cancer Society),
Long Beach Neighborhood Cleanup Crew
References are available upon request
Contact this candidate