Customer Service Representative

Vernicia Smith

Email: ********@*****-********.***

Address:

City: Spartanburg

State: SC

Zip: 29302

Country: USA

Phone: 864-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service representative who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Educational Background:

High School Dipolma from University of South Carolina - Upstate, Spartanburg SC 1/2001 to 7/2010 (Criminal Justice/Spanish)

Job History / Details:

Summary

Customer service representative who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Highlights

Inventory control procedures

Cash handling accuracy

Loss prevention

Mathematical aptitude

Organized

Excellent multi-tasker

Strong communication skills

Superb sales professional

Proficient in MS Office

Detail-oriented

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

April 2011 to Current

Beauty Systems Group Spartanburg, SC

Order Puller/Packer

Supervised material flow, storage and global order fulfillment.

Unloaded, picked, staged and loaded products for shipping.

Operated ReddWerks shipping system efficiently and accurately.

Oversaw warehousing and storage practices and housekeeping.

Followed proper selection procedures as established by the company.

Worked at a rapid pace to meet tight deadlines.

Assembled product containers and crates.

Evaluated and reconfigured systems to support customer service and operational goals.

Packed containers and re-packed damaged containers.

September 2011 to April 2012

Adidas/TFE (Phillip's Staffing) Spartanburg, SC

Picker/Packer

Selected products for specific routes according to pick sheets.

Oversaw special orders and after-hours, urgent shipping jobs.

Unloaded, picked, staged and loaded products for shipping.

Transported goods from racks, shelves and vehicles.

Packed containers and re-packed damaged containers.

February 2010 to February 2011

Burlington Coat Factory Spartanburg, SC

Customer Service Associate

Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Helped customers select products that best fit their personal needs.

Maintained visually appealing and effective displays for the entire store.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Kept the showroom clean and maintained neat, orderly product displays.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Communicated information to customers about product quality, value and style.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Built and maintained effective relationships with peers and upper management.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

March 2010 to July 2010

United States Department of Commerce Greenville, SC

Enumerator (2010 Census)

Verified that information was up-to-date and accurate.

Eliminated outdated records.

Compiled statistical information for special reports.

Verified and logged in deadlines for responding to daily inquiries.

Conducted household interviews to ensure accuracy of all data.

Performed accuracy checks on previously completed Census forms.

June 2011 to August 2010

Spartanburg County Detention Facility Spartanburg, SC

Intern

Created, organized and maintained files, daily case notes and electronic databases.

Answered phone calls concerning clients, handled complaints and responded to requests for information.

Maintained positive relationships with inmates.

Supervised adult inmates.

Organized office schedules and maintained relationships with necessary agency contacts.

Assisted employees and performed various duties as instructed.

Responsible for working 270 hours within the facility and courthouse.

Education

University of South Carolina - Upstate Spartanburg, SC

Criminal Justice/Spanish

Coursework in Sociology and Psychology

Legal Studies coursework

Coursework in Communications, Criminal Law and Public Administration

Require three course hours to complete a Bachelor's of Science degree

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