Manager Customer Service

THATIS J BRATCHER

Email: ********@**-*******.***

Address:

City: Memphis

State: TN

Zip: 38115

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have been employed with the Memphis Fire Department for 21 years as a Driver. I also qualify all personnel to operate and drive all fire department equipment. I teach technical rope to all Memphis Fire Department Personnel, along with Bartlett, Shelby County, Millington, Covington, Munford, Collierville, Germantown, and Arlington. I was a manager At Autozone for 19 Years.

Educational Background:

High School Dipolma from SHELBY STATE /MEMPHIS FIRE CONTINUING EDUCATION /U, Memphis TN 1/2001 to 5/2012 (FIRE SCIENCE)

Job History / Details:

Summary

I have been employed with the Memphis Fire Department for 21 years as a Driver. I also qualify all personnel to operate and drive all fire department equipment. I teach technical rope to all Memphis Fire Department Personnel, along with Bartlett, Shelby County, Millington, Covington, Munford, Collierville, Germantown, and Arlington. I was a manager At Autozone for 19 Years.

Highlights

Store Setups

Planograms

Merchandising

Inventory Scanning

Placement Of Scanned Overstock

Management Of Employees

Signage Placement

Price Label Changing

Stocking

Understands SKUS

Scanning Overstock in with RF Scanner

Customer Satisfaction

Accomplishments

AUTOZONE: I was the first part time Manager appointed by Autozone in 1993. In 1995 the store started the first Commercial deliveries to local Automotive shops in Memphis, examples: Firestone and Amoco. I made the first Commercial Delivery in my Personal car. I have helped trained every new employee as well as the selected Managers to be sent to Brazil for the 150 new stores there.

FIRE DEPARTMENT: I was appointed by the City of Memphis as Fire Fighter of the Year in 2003. I have achieved several Medals of Awards for Life Saving. I also offer many Training Courses/Exercises in Special Operations Rescue Team (SORT).

Experience

May 1992 to Current

MEMPHIS FIRE DEPARTMENT MEMPHIS, TN / 38109

DRIVER RESCUE 2

April 1994 to April 2012

AUTOZONE MEMPHIS, TN

Part Sales Manager

Education

SHELBY STATE /MEMPHIS FIRE CONTINUING EDUCATION /UNIVERSITY OF PHOENIX TAUGHT THROUGH MFD MEMPHIS, TN 38109

Associate of Science FIRE SCIENCE

Candidate Resume - Confidential User

Contact Information -

Email: ********@*********.***

Address:

City: Irving

State: TX

Zip: 75061

Country: USA

Phone: 469-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Focused manager with over twenty years of program management and customer service experience. Proved strategic planning and team building skills. Strong ability to act as customer advocate and successfully convey customer needs to other team members in the organization. Flawlessly and calmly guides staff into leaders who demonstrate the needs of customers which ultimately leads to financial and operational success.

Educational Background:

High School Dipolma from North Lake College, Irving TX 1/2001 to 1/2013 (Business Administration)

Job History / Details:

Executive Summary

Customer Focused manager with over twenty years of program management and customer service experience.

Proved strategic planning and team building skills.

Strong ability to act as customer advocate and successfully convey customer needs to other team members in the organization.

Flawlessly and calmly guides staff into leaders who demonstrate the needs of customers which ultimately leads to financial and operational success.

Core Qualifications

Operations management

Staff development

Policy/program development

Cross-functional team management

Supervision and training

Sound judgment

Calm under pressure

Global Sales & Marketing

Hard-worker

Organizational Restructure & Change

Strong understanding of costing and price management

Sales Analysis

Service Quality Improvements

Strategic Planning

Account Management

Analytical Skills

Budget Administration

Budget Development

Forecasts/Sales Projections

Strong Customer Relations

Event and Promotion Management

Project Management & Planning

Professional Experience

June 1992 to 1/12/2013 12:00:00 AM

Composite Technology, Inc. DFW, Texas

Business Development / Customer Support Manager

At various stages in my career, managed team of 5 to 80 professionals and

served as mentor to junior team members.

Assisted with creating annual financial plan covering and projecting typically annual growth of 10-20 percentage .Defined strategy and initiatives to support our financial plan further sustaining our core capability of helicopter rotor blade repairs for all Original Equipment Manufacturers (OEM) extending into the global market area.

Education

2013 North Lake College Irving, Texas

Associate of Arts Business Administration

Currently pursuing completion of Business of Science Degree in Business and Marketing; expectation is to complete at UNT in Denton, Texas.

Successfully completed skills specific certifications courses designed to further enhance knowledge and expertise in U.S. Export Control and Lean Manufacturing.

Affiliations

I am currently associated with several organizations in the Dallas area;

North Texas Commission and Hope for North Texas

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