Customer Service Sales

Karen Baloga

Email: ********@*****-*******.***

Address:

City: Nottingham

State: MD

Zip: 21236

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. High performer under minimal supervision with strict overall attention to detail; personable and reliable.

Educational Background:

High School Dipolma from Essex Community College, Baltimore MD 1/2001 to 5/1997 (Human Services)

Job History / Details:

Career Overview

Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. High performer under minimal supervision with strict overall attention to detail; personable and reliable.

Core Strengths

Sales

Customer Service

Employee Benefits Management

Meeting/Special Event Coordinator

Interviewing

Community Newsletter Publisher/Editor

Administrative/Customer Service

Community Leadership

Payroll/HR Administration

Public Relations

Accomplishments

Six years of customer related sales experience - Three years of high end furniture sales incorporating knowledge of all our vendors and their products along with coordinating fabrics, pricing, ordering and customer design. Three years of automobile sales including knowledge of both new and used vehicles. Persevered many long and hard hours including holidays, weekends and evenings. Six years of detail oriented payroll/human resources administration. Employee benefits, billing, account reconciliations, budgets, etc. For exemplary service to the community, I had been awarded 3 State Delegate Appointed Awards, the Lifetime PTA Membership Award, and Two State Trophies for Maryland School's best informed/prepared PTA Newsletters - all for volunteer activities for our schools and community residents.

Work Experience

September 2009 to October 2011

Mt. Pleasant Golf Course Baltimore, MD

Food Service Representative

Part-time position. Responsible for food preparation and serving the golfing community. Worked at the 9th hole shack providing food and beverage to the players. On my own accord, I repainted and refurbished an otherwise deteriorating snack shack. Also, totally re-landscaped the surrounding grounds. My children had taken lessons from this organization for years - my way of giving back.

August 2006 to August 2010

Lauman's/ Direct Home Furnishing Nottingham, MD

Sales Representative

I assisted the customers with design and selection of home furnishings. I was responsible for knowing the various merchandise available through each vendor, coordinating fabrics, pricing, ordering, consulting with both manufacturers and customers, employing design ideas, etc. This position involved attention to detail and one-on-one customer related service.

September 2003 to July 2006

Schaefer and Strohminger Nottingham, MD

Sales Consultant

Sold both new and used automobiles, passed all tests required for certification. Many long, hard hours required in this profession.

December 1997 to August 2003

Various Baltimore, MD

Payroll/HR Administration

Performed both full and part-time positions for various companies in the fields of Human Relations and Payroll Administration. Administered and maintained employee benefits, sometimes implementing new systems into smaller companies, interviewing, new hire orientation, daily, monthly, quarterly and annual reports as needed. Provided quality/professional support to all levels of internal staff as well as outside vendors. Strict attention to detail.

Educational Background

1997 Essex Community College Baltimore, MD

Associate of Arts Human Services

Graduated with a 3.75 GPA, Deans High Honors

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