Pamela Poston

Email: abqa1f@r.postjobfree.com

Address:

City: Florence

State: SC

Zip: 29505

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

2012-present JPMorgan Chase (Manager)- Independent Foreclosure Review I managed a team of 15 associates. Our assignment was to conspire with an independent company (Deloitte) who was hired by the Office of the Comptroller of Currency. The job consisted of researching previous foreclosure actions handled by Chase and provide feedback to independent company with questions and provide documentation when needed. Job ended due to settlement with the bank and the Office of the Comptroller of Currency. 2009-2012 JPMorgan Chase-Customer Care Specialist-Executive Office My duties consisted of assisting customers who had filed a complaint through the executive office of Jamie Dimon seeking assistance with a mortgage related issue. I specialized in assisting customers who were dealing with loan modification issues. I also served as a Team Lead to my manager and trained all new associates with learning the process. I also did some traveling to assist associates at another Chase site. 2002-2009 Assurant-Quality Assurance Auditor III My duties consisted of auditing customer service calls, completing end of the month reports and assisting with training new associates. I also participated in client tours. 2001-2002 Assurant-Team Lead- Processing I assisted my team with questions, training, audit disputes and distributing the daily work assignment. I also assisted my manager with her duties. 1996-2001 Assurant-Research Specialist I set up the insurance for newly assumed loans. I researched problems on existing customer's homeowners insurance. 1986-1996 Fleet Mortgage Group-Foreclosure Adjustor I was responsible for handling loans through the foreclosure process. My duties consisted of negotiating bids with investors, assisting customers with repayment plans, deeds in lieu, and short sales. I also attended foreclosure hearings on the bank's behalf.

Educational Background:

High School Dipolma from South Florence, Florence SC 1/2001 to 6/1987 (high school)

Job History / Details:

Career Overview

2012-present JPMorgan Chase (Manager)- Independent Foreclosure Review

I managed a team of 15 associates. Our assignment was to conspire with an independent company (Deloitte) who was hired by the Office of the Comptroller of Currency. The job consisted of researching previous foreclosure actions handled by Chase and provide feedback to independent company with questions and provide documentation when needed.

Job ended due to settlement with the bank and the Office of the Comptroller of Currency.

2009-2012 JPMorgan Chase-Customer Care Specialist-Executive Office

My duties consisted of assisting customers who had filed a complaint through the executive office of Jamie Dimon seeking assistance with a mortgage related issue. I specialized in assisting customers who were dealing with loan modification issues. I also served as a Team Lead to my manager and trained all new associates with learning the process. I also did some traveling to assist associates at another Chase site.

2002-2009 Assurant-Quality Assurance Auditor III

My duties consisted of auditing customer service calls, completing end of the month reports and assisting with training new associates. I also participated in client tours.

2001-2002 Assurant-Team Lead- Processing

I assisted my team with questions, training, audit disputes and distributing the daily work assignment. I also assisted my manager with her duties.

1996-2001 Assurant-Research Specialist

I set up the insurance for newly assumed loans. I researched problems on existing customer's homeowners insurance.

1986-1996 Fleet Mortgage Group-Foreclosure Adjustor

I was responsible for handling loans through the foreclosure process. My duties consisted of negotiating bids with investors, assisting customers with repayment plans, deeds in lieu, and short sales. I also attended foreclosure hearings on the bank's behalf.

Accomplishments

Business Co op

South Florence Vocational

1985-1987

Received 2 year certificate

Florence Darlington Tech

Business-Accounting-

Attended1987

Mastering MAGIC

completed October 2007

Mastering MAGIC in difficult situations

Completed February 2008

Education

1987 South Florence Florence, SC

High School Diploma

References

Howard Nettles

JPMorgan Chase

Cell: 843-***-****

(Former Manager)

Shawn Ellerbe

JPMorgan Chase

Cell:803-***-****

(Former Manager)

Jonathon Chavis

JPMorgan Chase

Cell: 843-***-****

(Former AVP)

Contact this candidate