Engineer Customer Service

Raphael Thompson

Email: *********@********.***

Address: ***** *. ******* ***

City: Maricopa

State: AZ

Zip: 85138

Country: USA

Phone: 520-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Raphael Thompson

37063 W Oliveto Ave

Maricopa, AZ 85239

Home 520-***-****

Cell 520-***-****

Email: *******************@*****.***

Or *********@********.***

SUMMARY OF QUALIFICATIONS

Over 13 years experience with US Army and Civilian Automotive experience, highly self-motivated professional with extensive hands on experience with both diesel and gasoline wheeled vehicles. Substantial civilian leadership skills and knowledge of military protocol, Strong capability to interact cohesively with management, staff, and personnel at all levels to accommodate challenging deadlines.(SECRET CLEARANCE)

(Six Sigma Green Belt Certified)

Objective

It is my goal to find a challenging position within the Maintenance Operation Field through a strong organization, which will allow me to use my unique combination of mechanical, organizational and communications skills. To obtain a position as a Field Engineer, Light and Heavy Wheel vehicle Mechanic with a growing company who promotes from within. I believe with my experience I would be a great asset to your company.

Employment History

Employer: Lockheed Martin, PTDS, Melbourne Fl (Afghanistan Cop Dash Towp)

Job Title: Field Engineer(E2 Electrical/mechanical).

Employment Dates: Dec 5th/2011 Present

Job Duties:

Conducted technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations

Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

Assesses product needs in accordance with customer specifications.

Conducts technical training and product briefing with customers, vendors and company representatives.

Acts as local on-site representative to customer's organization..

Perform All maintenance that needs to be performed on entire building .

Training personnel on UTAM, Alternating Current, EON, EOW, IR, Flight data, Avionic power and varies other day to day operational responsibilities

Maricopa Auto Spa/Detailing Sep 2009 to Present

Maricopa, Arizona

19395 N John Wayne Parkway

Business OWNER

Owner of the ONLY Hand Car Wash High Pressured wash. In Maricopa AZ

Trained various Personal on Greeting Customers in a respectful manor, as well as Washing Cars and Detailing to perfection, and to customers satisfaction.

Manage over all payroll documents, all daily activities, all orders processed in and out, manage all personal documents in files. Such as HR policies and regulations, Timesheets Weekly schedules and as well as sells reports

Performed Services to the entire Pinal County, over 300 k People

Perform All maintenance that needs to be performed on entire building

In Charge of 12 Employees on daily basis Monday- Saturday 9am-5pm (0900)-(1700).

Experiences in all QuickBooks Apps, process all checks and garnishments as well as benefits.

ManTech International Sep 2009 to 2011 June

Bagram, Afghanistan

Qa/Qc Heavy Wheel Mechanic

Inspected all vehicles that came into the shop, repaired various types of MRAPs such as Cougar, RG 33, RG 31 Maxx Pros, MATVs and as well as Buffalos.

Very experienced with using diagnostic tools such as Tough book, also multi-meters as well as the software on the Tough book

Wired various vehicles from ground up including Troubleshooting as well as soldering mother boards, and wires

Ensure proper quality documentation is available and being followed.

Develop and implement process improvements to improve product quality and manufacturing efficiency.

Ensure Packets are completed in accordance with DA Pam 750-8 and QA1

Perform all services at or higher then military standards.

Perform scheduled services on all current vehicles inspect them bumper to bumper

Identify all work done, repairs are correct action that were performed

Diagnose any electrical problems that occur from manufactory

Remove & Install Crow Systems, repair any faults that occur

Lear Seigler Inc Dec 2006 to 2009 Sep

Tikrit, Iraq

Wheel Vehicle Mechanic, Direct Support Maintenance

Highest position held Acting Master Mechanic (assigned as a mechanic) at an Org/DS shop in Tikrit, Iraq.

Trained various mechanics to perform repairs at above standard levels

Perform In processes Inspections to ensure repairs are correct the first time.

Performed Annual and Unscheduled services on numerous military vehicles (HMMWV, HET, MTVS, PLS,ASVS, MRAPS, HEMMIT and TRAILERS).

Perform electrical repairs, engine repair, transmission repair, hub assy. repairs, at DS level, troubleshoot and Diagnosis

Ensure Packets are completed in accordance with DA Pam 750-8 and QA1

Perform all services at or higher then military standards.

Kept shop at LSI, KBR and OSHA standards.

R&R Custom Shop Dec 2003 to Nov 2006

Diesel Mechanic

Salt Lake City, UT

Highest position held Senior Tech of a very lucrative custom shop.

Maintain a positive relationship with over 350 clients and business.

Maintain proper accountability records using Microsoft Excel

Performed 10/-20 level services (PMCS) and inspections on vehicles

Performed unit level repairs as well as limited Direct Support level repairs on the above mentioned equipment to include, but not limited to ignition, engine, fuel systems, cooling systems, electrical systems, drive train and steering.

Used applicable ETMs and TMs to look up and document parts on the 2404 and 5988 to insure that the correct parts were ordered and installed on each vehicle

Insured that the proper equipment and tools were used for each maintenance action and all maintenance actions and corrective were properly recorded on 5988, 2404 and other forms required by the client and ECS.

.

C & H Auto Apr 2002 to Dec 2003

Layton, UT

Automotive Technician

Highest positions held Shop Foreman/ Quality Control.

Serviced and maintain vehicles at Org and DS level.

Perform as QA/QC and ensure vehicles were at above standard levels .

Ensure the all assigned work area and tools are secured.

Review and analyze workload based on updated customer personnel and equipment density reports.

Perform in progress and final inspection of maintenance performed to ensure all quality standards have been met.

Review all open job orders daily and give guidance to the maintenance personnel on the required action for each job.

Train mechanics to ensure repairs are at above standard levels.

Salt lake,UT June 2000 to Jan 2002

Apprentice Mechanic/Helper

Responsibilities include helping experienced mechanics and learning all aspects of maintenance and repair, utilized customer service skills through interaction with clients, such as scheduling maintenance, and suppliers by ordering and picking up parts, performed a variety of different repairs and maintenance as skill level increased.

Mohawk Industries Clearfield, UT

Job description- compound, stock, inventory and ensure latex flowed to finishing line, operated and give breaks on all stations on finishing line, operate and change batteries on lift trucks

Performance & Skills

Proficient with Microsoft Word, Excel, Office, Power Point, Windows XP, and VISTA.

Very proficient with use of various hand tools and power tools as needed.

Operate a wide range of equipment such as HMMWV, 2 -ton LMTV, 5 ton FMTV, ASVs, MRAPs, PLSs, 5-tons, Wreckers, 4 ton forklift, 10 ton forklift, 40 ton crane and semi-trailer.

Knowledge of procedures for setting up using the STE/ICE system for troubleshooting purposes

Identifies and troubleshoots problem areas and recommends solutions to management. Using Multi-Meter.

Certifications, Skills & Education

High School Diploma ASV Certified

Automotive Technician 10k Forklift Operator Automotive Diagnosis Secret Clearance

Microsoft Excel Microsoft Office MRAP Certified (ALL) Microsoft PowerPoint

A/C Certified (ASE) Air Force JROTC (3yrs)

Microsoft Word J.L.G Models 800A/AJ Operator

Six Sigma Green Belt (Aveta Business Institute )

Certificate of Appreciation, DEC 3, 2006 TO DEC 2, 2008, Deployed as part of Operation Iraqi Freedom Of "2" year.

Safety Awards 20,000 HOURS of work without an Occupation/Personnel injury.

Certification of completions

Summary

Standard Installation Technical School integration of equipment. I have proven mechanical aptitude experience by providing financially sound alteration to keep equipment running and increase reliability and a common sense approach to getting every job completed. Ability to prioritize, assigns, and uses teamwork, while being self-motivated, and energetic. Prior experience working in remote, hostile, and war zone areas for international corporations. I have proven to be a leader and able to lead numerous employees without direct supervision.

References:

(Supervisor L.S.I) Chris Williams 713-***-****

(Technician ManTech) Robert Ramirez 928-***-****

(Field Service Rep FSR Oshkosh) Jeffery Bagwel 813-***-****

(Field Engineer E3 LM) Jimmy Smith 757-***-****

(Manager MAS) Ashley Escalante 520-***-****

(DynCorp Logistic Manager) Lerrill Jones 817-***-****

(Lockheed Martin Site Lead) Robert Ecker 703-***-****

Contact this candidate