Customer Service Management
Resume:
Chris Samuel
Email: *********@********.***
Address: ** ******** ***** ********* ****
City: Port Jefferson
State: NY
Zip: 11776
Country: USA
Phone: 631-***-****
Skill Level: Entry
Salary Range: $48,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CHRIS K. SAMUEL JR.
*******.*****@******.***
OBJECTIVE
Seeking a career in the Information Science field in Help Desk Technical Support, System Administration or Web Programming as I continue to learn new ways in Administering Information.
I am very interested in working someplace new after graduation.
EDUCATION
Information Technology, Bachelor of Science ( May 2013)
Stony Brook University College Of Engineering and Applied Sciences
Studies focused in application development, IT project management, multimedia design, technical planning, and business case analyses.
Also working with in diverse applications areas, ranging from the traditional business, finance and accounting, through telecommunications, networks and database management, to computer-aided design and industrial production management systems.
Technology System Management, Bachelor of Science (December 2012)
Stony Brook University College Of Engineering and Applied Sciences
The program integrates a foundation in the natural sciences, engineering, applied sciences, or environmental studies with applications in technology systems, assessment, and management. The department also offers a minor in technological systems management.
Graphic Design, Bachelor Of Fine Arts (December 2005)
Briarcliffe College of Bethpage New York
The program also incorporates creative and theoretical bases for further study and future developments in the graphic design profession. The College supplements the student's access to the computer studios with open studio time and an internship program that functions as an in-house design studio.
WORK EXPERIENCE
National Association for Professional Women February 2012- January 2013
Web Developer/Systems Administrator
Migrated corporate website to office 365 exchange enterprise and deploy over 100+ email accounts
Provide employees with technical Support for their Linux based thin clients.
Maintain and develop data-driven webpages and stored on MSSQL databases.
Send out large email blasts for several departments at the company.
Some computer application training to new and existing employees.
Created corporate intranet with MuraCMS Frameworks
New York State OMRDD
Long Island Development Disability Service Office (LIDDSO) April 2008 - Present
Residential Mental Health - Direct Service Professional
Providing our consumers with the highest quality of care and services is our mission. AIRES has
an uncompromising commitment to quality and integrity-employees are expected to perform their
Duties and responsibilities to our high standard of quality. This includes data entry, operational Support, advocacy, and health maintenance.
Level 1 Help Desk Support (Cablevision Systems) April 2006 -2008
Melville, New York
Regularly provided efficient tech support over the phone, maintaining presentable phone demeanor, courteousness, and creativity. Provided tech support via phone and the internet . Kept tech-support customer-help desk interaction carefully and clearly documented. Diagnosed software-hardware problems, responding quickly, sharply, with creativity. Followed help-desk policies to the letter. Prepared reports of activity and stayed updated on system information. Performed duties while maintaining in-depth customer service.
Freelance Web designer October 2006
New York, New York
Create, update, and maintain site pages for amitylanguage.net, using CSS, HTML, JavaScript, and XML/XSL. Coordinate with producers and designers for major site changes. Maintain internal tools for managing site structure, news data, and sports photos, using Perl and Java. Work with third-party providers to ingest and integrate external sports data, and generate content feeds for use on partner web sites. Assist with design efforts for site pages, content archival, photo galleries, video features, mobile WAP site, and third-party gadgets. Provide technical support for usability issues and critical site problems, as needed.
ACTIVITIES & AWARDS
Taiko Tides Japanese Culture Club 2010
Japanese Language Proficiency Certification Level 4
Studying Japanese and German
Japanese fan sub translation and video editing expertise
Magic The gathering national competitor 2002-2003
Magic the gathering TCG : NY Regionals Top 8 2002
Lived abroad in Japan and Germany.
Loves to travel
Skills
Adobe
Dreamweaver
Adobe Photoshop
Adobe Flash
Corel Paint
Shop Pro
Eclipse IDE
MS Office Suite
Windows Vista/XP
GitHub
MuraCMS
SharePoint
Certifications
HIPAA
A+
CPR/First AID
SCIP
LPN
Sun Certified Java Associate
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