Project Manager Sales

Alphonse Onyeagwa Jr.

*** **** ******, ***. *? Campbell, California 95008 ? 408-***-**** ?

*********@*********.***

Salesforce.com Consultant/Senior Business Analyst/Project Manager

Motivated self-starter with proven systems analyst, project management, and

team building skills seeking to add value/balance to a high performing team

in SaaS/Cloud Computing Technology Space

PROFESSIONAL SUMMARY

EXPERIENCED IN PROCESS REENGINEERING WHILE PROVIDING 60 TO 80% FINAL SOLUTIONS.

DEMONSTRATED HISTORY OF OFF-SHORE COLLABORATION ON BUSINESS REQUIREMENTS AND PROCESS

DEVELOPMENT.

EXPERIENCED WITH ANALYTICAL PROBLEM SOLVING ON CLOUD HOSTED SOLUTIONS /CUSTOMIZED CLOUD

HOSTED SOLUTIONS WEB SERVICES.

BUILT SOLID RELATIONS WITH CUSTOMERS AND STAKEHOLDERS WHILE ENABLING THEM TO BE

SUCCESSFUL USING MY PROJECT MANAGEMENT BACKGROUND AND MY SERVICE BACKGROUND.

DEMONSTRATED LEADERSHIP AND TEAMWORK WITH EXCEPTIONAL WRITTEN AND VERBAL COMMUNICATION

SKILLS AND IS COMFORTABLE WORKING WITH C-LEVEL EXECUTIVES.

MANAGED THIRD-PARTY SOLUTIONS PROVIDERS ON DATA INTEGRATIONS AND ADD-ONs ON

SALESFORCE.COM AND NETSUITE PLATFORMS.

CONDUCT GROUP AND INDIVIDUAL TRAININGS ON INCREASING USER ADOPTION.

EXPERIENCED AT CONFIGURING SAAS/CLOUD PLATFORMS WITH FULL LIFE CYCLE IMPLEMENTATION.

CERTIFIED SALESFORCE.COM SALES CLOUD CONSULTANT & CERTIFED SALESFORCE.COM ADMINISTRATOR

EARNED THROUGH SELF-STUDY & REAL WORLD EXPERIENCES

Technical Skills

Programming/scripting languages worked with developers on: HTML, Java, AJAX, and Active

Server Pages (ASP), Apex

Internet Protocols familiarity is: TCP/IP, HTTP, HTTPS, FTP, DNS, WLAN and LAN

Operation Systems: XP; Vista; MAC OS up to 10.5

CRMs/ERP Utilized :BMC Remedy; Clarify; PeopleSoft/Oracle 11I; e-Flash(SST Homegrown

System); NetSuite;Salesforce.com

Software Development Styles-utilized Software Development Lifecycle(SDLC) and familiar

with Agile

Work Experience:

Force by Design - Cloud Application Consultant (Project Manager), San Francisco, CA,

2012-2013

Utilized a Hybrid Waterfall/Agile Approach to lead Implementation Delivery Teams on our

clients' Salesforce.com Implementation to optimize their orgs/instances of

Salesforce.com, or if clients were transforming from their old CRM/Access DB to

Salesforce.com.

Conducted Internal Team Meetings and managed resources against budget, schedule, and

quality of delivery.

Collaborated with Senior Business Analyst, Business Analyst, Technical Architects,

Developer, and Data Architects for successful planning of Project Plans.

Held weekly Client Status Meetings to keep everyone on the same page and to remove road-

blocks throughout Project Life Cycle.

Sent out Weekly Status Reports after each status meeting with Burned Data for Time and

Material and Fixed Contracts.

Provided/Suggested Best Practices to clients around Data.com & AppExchange Apps to assist

them in their Sales Methodologies.

Managed vendors for Web Conference Tools to ensure the organization had all necessary

tools to provide successful implementation delivery to Force by Design Clients.

Atlona Inc. - IT Systems Analyst/SFDC Admin/NetSuite Admin, Sunnyvale, CA,

2011 - 2012

Advocated for Business Users after hearing their stories on Systems/Applications while

closely supporting Sales & Marketing on CRM/ERP/Marketing Lead Generation Tool (Ex.

Salesforce.com, NetSuite, and Pardot), and Project Manages a Shared Implementation with

NetSuite Professional Services Team.

Ensured Alignment of Sales & Marketing is in place before defining/creating Leads &

Opportunities Management Processes to assist in increasing user adoption of

Salesforce.com Sales Cloud.

Defined processes for business requirements and implements them into Salesforce.com

through configuration and custom fields.

Project Manages NetSuite ERP Implementation by driving business mapping sessions with Key

Business Process Owners.

Configures NetSuite to sync with Company Business Requirements through workflows and

custom fields.

Provided feedback to Company Founders and Key Stakeholders of systems for Best Practices

received from NetSuite User Group to implement for people/systems/processes around

Financial Management (AP/Expense Reimbursement/AR/GL/Inventory Management).

Documented/updated Business Requirements Document for NetSuite ERP System based on

changes/configurations.

Participated on Strategic Initiative Teams to spearhead the direction of the company in

relation to compliance of people/systems/processes around content management for sales

and marketing channels.

Troubleshoot Salesforce.com and NetSuite system issues received from business users post

implementation.

Trained business users on company defined processes on systems used to do day to day

jobs.

Implemented Best Practices for reports/dashboards and managing incoming requests for

system enhancements for Salesforce.com CRM System and NetSuite ERP System.

Skire Inc. -Client Service Analyst/Salesforce.com Administrator, Menlo Park, CA,

2010 - 2011

Acted as a liaison/supports PPM SaaS Cloud on Hosted Solutions/Application utilized for

Managing Capital Projects, Facilities, and Real Estate between Clients and Our Internal

Teams; administers/maintains & manages projects from Key Business Decision Makers on our

Salesforce.com CRM under Skire Application Support Team in the Service Cloud.

Analyzed/tested/documented system behaviors for business processes based on client's

operation solution, manage issues/bugs based off scrum teams (Product Management &

Engineering) priorities align with client's business needs.

Created reports/dashboards to monitor system performance/support case trends for

weekly/monthly/yearly/quarterly periods to assist in planning of resources and to alert

management of operational sensitivity.

Implemented/promoted Best Practices for maintaining dashboards/reports in Salesforce.com

for Top Management.

Supported Professional Services/Sales on client's implementation configurations during

pre-sale/post-sale.

HP Software -SaaS Operations Support Representative, Cupertino, CA,

2009 - 2010

Created/Worked Support Case as SME through Phone & Email Requests in CRM for HP Software

Services SaaS Solutions: Application Lifecycle Management (ALM); Business Service

Management (BSM); Project and Portfolio Management (PPM); IT Service Manager.

Conducted requirements gathering session with team leads, and subject matter experts to

determine scope of New Hire Documentation created for new hires to reference after

training on Software Operations Center Processes.

Assigned tickets to appropriate groups within the HP SaaS Organization/Business

Technology Optimization division under Enterprise Business Group to make scripts changes

for customers' business processes.

Escalated problems to SaaS Delivery Applications Team; SaaS Infrastructure Team;

Operations Team, and Technical Account Managers.

Monitored alerts for SaaS Application Delivery Teams; SaaS Infrastructure Team;

Operations Team.

Silicon Storage Technology, Inc. (SST)-Business Systems Analyst/PM, Sunnyvale, CA,

2007 -2009

Acted as a liaison and facilitated cross-functional meetings between Stakeholders and

Information Technology Department to define requirements for business processing mapping

implementation in CRM/Sales Tool system during Joint Application Development (JAD)

Meetings, and supported CRM/Sales Tool for Sales Team.

Collaborated with Global IT Team to improve 60% of current systems/processes such as

quote approvals, samples, and demand & reference forecasting for system configuration and

functionality.

Project Managed Strategic Pricing Initiative Project for Business Units to streamline

requests for quotes and focus on new products being pushed to market at SST.

Project Managed conversion of Excel based files used to determine revenue gains into

Web-based SST Distribution Design Win Registration Monitoring System at SST.

Supported/contributed Cognos upgrades and system integrations for IT Department by

performing data cleansing for data warehouse

Created Sales Territory On Demand Reports for Country Managers in Cognos Tool.

Created/Updated/Maintained Business Requirements Documents; Functional Documents;

Training/User Documents/Guides.

Contributed in business system process design for Sales Compensation Incentives through

User Surveys.

Conducted Global Training/Presentations/Meetings for Sales Managers, Sales Channels via

Web Meetings.

Provided Project Weekly Status Reports to TOP Management and all Stakeholders as Project

Manager.

Santa Clara Department of Correction - Project Manager (Internship), San Jose, CA,

2006 -2006

Managed a team of 6 custom application web form project for Security Clearance Systems

for vendors.

Reduced a significant amount of foot traffic into office location.

Automatic Data Processing, PC Process Specialist, Santa Clara, CA, March 2004 - April 2007

2004 -2007

Assisted/educated clients on software processes/installations for Oracle & SQL

databases.

Troubleshoot/administered web-based products (web-base portals and applications)

and ASP application.

Education/Training

B.S. Degree, Business Administration/Management Information Systems, San Jose

State University

Cisco Case Study Marketing Project -Team Received Top 5 Honors on

Analysis/Presentation

Presented on why Cisco should do Business to Consumer vs. Business to Business

Project Management Methodology Training - SST Professional Development Program

Attended Courses for PMP Exam with CPrime in Foster City

Recently Attended Training for Agile Scrum with Conscires Agile Practices (8PDUs)

Activities/Interests

Speaking Engagements for Underclassmen at San Jose State University in Business

Administration/MIS Program

Sports & Fitness; Traveling ;Social Networking/Professional Networking;

Business/Consumer Technologies

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