Customer Service Manager

Ruby Quezada

*** *. ***** ******

Los Angeles, CA 90061

***********@*****.***

323-***-**** Home

PROFILE:

Highly personable, motivated customer service professional with 10 years

of experience in customer-relations. With recognized strengths in problem-

solving and sales staff support. Possess solid computer skills and ability

to train and motivate new customer service employees, able to work under

pressure and interact positively with others.

EXPERIENCE:

J. Cab & Sons Roofing, Inc. (City of Commerce, CA)

2005- 2013

(Roofing Company)

Office Manager

Responsibilities:

. Performed daily clerical functions: phones, typing, filing, and

customer service.

. Maintained schedules and appointment calendars for entire office

staff.

. Supported management and staff and assisted with major projects

. Follow up on orders and expedite if necessary

. Set up roofing proposals and negotiate on pricing

. Processed accounts payable, accounts receivable and payroll time

sheets.

. Resolved accounting issues regarding invoicing.

. Do all companies certifications

. Handled all tasks in a timely manner

. Placed orders for office supplies, equipment, and services.

In Home Support Services (Los Angeles,, CA)

2000-2004

(Department Of Social Services)

Care Giver

Responsibilities:

. Take care of an elderly lady with various task which include feeding,

bathing, brushing her teeth, dressing her, changing her diaper, give

her therapy on her legs and hands, changer her G-tube dressing & flush

her tube every 4 hours, taking her to the doctor and being there 24

hours a day

Gene's Wood Working (Los Angeles, CA) 1995-

2000

(Carpentry)

Office Manager

Responsibilities:

. Handle incoming calls regarding orders

. Accounts payable and accounts receivable

. Order materials

. Order supplies for office

. Process payroll

SKILLS:

Bilingual (English & Spanish) Alpha-Numeric, 10 Key by touch, Type 50WPM,

MS Word, Excel, Outlook, Internet Explorer, Print Shop Deluxe,

EDUCATION:

High School Diploma - June 1995

City of Angels High School

South Gate, CA

Computer Training - December 2004

Maxine Waters

Los Angeles, CA

References available upon

request

Contact this candidate