Customer Service Sales

Gary Winokur

*** ********** ***.

Carmel, NY **512

Summary: Able to conscientiously fill a variety of company needs ranging

from sales and account management to implementation support and customer

service. Ability to accurately and communicatively resolve issues. Computer

literate. Coachable.

Experience:

5/2004-Present-Sales Service-The Artina Group/Luggage Coordinator-Luggage

Concierge

. Answer questions about products, and resolve issues such as production

errors.

. Sell checks, forms, and envelopes to users of compatible software.

. Compile and organize order information for data and art departments.

. Follow-up with customers to assure their satisfaction.

. Contact potential customers to sell products

. Coordinate domestic and international shipment of luggage.

1/2003-12/2003-Customer Service/Order Entry. SaatiPrint

. Answered calls pursuant to orders and inquiries.

. Responded to customers' questions and needs. Entered orders.

. Assured successful execution of handling instructions.

MCI/Worldcom

1992-7/2002:Implementation Support Specialist

. Installed Toll free and advanced services for clients like IBM,

Reuters and ESPN.

. Gave presentations to educate others on functionality.

. Emailed and phoned sales reps and customers to confirm order status.

. Updated and created excel spreadsheets with order information.

. Trained and advised co-workers regarding systems and procedures.

. Worked with task groups to improve methodology.

1989-1992-MCI-Corporate Account Representative

. Managed account base customers that billed in excess of $2500 per

month.

. Compiled detailed analysis of billing trends such as increases or

decreases.

. Performed among "sales blitz" leaders, selling products, services and

"VIP" contracts.

. Won contest for converting zero billing accounts to active billing.

1988-1989-MCI-Residential Customer Service

. Responded to inquiries made by residential consumers.

. Determined most suitable Products and services for each client

. Entered new orders into company systems.

. Credited accounts for billing issues.

Education:

Boston University

Communications

914-***-****(Cell)

**********@*******.***

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