Manager Customer Service
Resume:
Deborah L. Sackett
**********@***.***
Murfreesboro, TN 37127
Hm: 615-***-****
PROFILE SUMMARY
Self-directed professional with diverse experience in customer relations,
project development, Sales and Management. I have extensive knowledge and
experience in collecting, analyzing and interpreting data.
I am a pro-active individual who takes initiative to build a strong team
and skilled at problem mediation and resolution while successfully
upholding company objectives. I offer a conscientious work ethic and a
demonstrated record of quality, efficiency and reliability.
WORK EXPERIENCE
07/2011- 02/08/13
The Murfreesboro Post
2955 S Rutherford Blvd. Ste. I
Murfreesboro, Tennessee, 37130
Advertising Account Executive
The Murfreesboro Post is an independent, community-based twice-weekly
publication distributed throughout Rutherford Counties
6/2008 - 07/2011
The Lebanon Democrat, Mt. Juliet New &The Hartsville Vidette
402 North Cumberland St.
Lebanon, TN, 37087
Advertising Account Executive
The Lebanon Democrat is Wilson County's Award Winning daily subscription
newspaper. The Mt. Juliet News & The Hartsville Vidette are both Award
Winning weekly newspapers.
7/2001 - 10/29/06
Battle Creek Enquirer
155 West Van Buren
Battle Creek, MI 49017
Major's/ National Advertising Account Executive/Operations Supervisor,
Medical Territory Advertising Account Executive, Advertising Assistant at
the Battle Creek Enquirer in Battle Creek Michigan.
The Battle Creek Enquirer is Battle Creek's only daily subscription
newspaper. It serves Calhoun County and parts of four neighboring
townships.
12/1999 - 7/2001
Longford - Wexford Health Sources, Inc - Camp Branch Correctional Facility
for Residential Substance Abuse Treatment
141 1st Street
Coldwater, MI 49036
Office Manager for Women's Regional Substance Abuse Treatment Program at
Camp
Branch Correctional Facility contracted by Western Michigan University in
Coldwater, MI
3/1997 - 10/1999
Sumter Factory Outlet
Sumter, SC
Manager
9/1994 - 3/1997
Dollar Tree Stores, Inc.
1285 Broad St.
Sumter, SC
Manager - Regional Training Manager
5/1992 - 9/1994
Big Lots (Consolidated Stores, Inc.)
1121 Broad Street
Sumter, SC
Operations/Merchandising Assistant Manager
10/1987 - 2/1992
Afterthoughts Boutique/Kids Mart (Venator Group previous F.W. Woolworth)
3437 Masonic Dr.
Alexandria, LA 71301
Store Manager / District Manager
JOB DESCRIPTION
Advertising Account Executive - Murfreesboro Post
Publisher: Ron Fryar, Ad Manager: Travis Swann
. I manage and service existing accounts as a result of creative
advertising strategies with proposed promotional offerings while
prospecting for new accounts and building a larger client base portfolio
and maintain billing.
. I am an active participant in The Rutherford Chamber events, etc.
.Customer service by making recommendation on current promotional product
advertising opportunities, maintain billing, I monitored manifest to ensure
insertion of orders scheduled, create quality spec ads, proof all ad
material making recommended changes prior to printing, reconcile accounting
transactions preparing credit and debits to the Accounting Department,
. Active participants in Community Events such as, Bestie Awards, Brew
Fest, Taste of Stone River.
Advertising Account Executive - The Lebanon Democrat, Mt. Juliet News & The
Hartsville Vidette
Publisher: Joe Adams Ad Manager: Roger Wells
. I effectively maintained advertising revenue goals utilizing advertising
presentations created with PowerPoint, make recommendation on current
promotional and non-daily product advertising opportunities, maintain
billing accuracy, monitored contract obligations while validating contract
rates, contract renewals and contract addendums. I monitored manifest to
ensure insertion of orders scheduled, create quality spec ads, proof all ad
material making recommended changes prior to printing, reconcile amended
accounting transactions preparing credit and debits to the Accounting
Department,
. Active participants in Community Events to include Political Forums,
Wilson County Fair, Construction Expo, Lebanon & Mt. Juliet Chamber events,
etc.
Major/National Advertising Account Executive/ Operations Supervisor -
Battle Creek Enquirer
Supervisor: Dan Barry or call Melissa Alford for employment verification @
. I managed and created marketing strategies to service existing accounts
with proposed
promotional offerings while building a larger client base portfolio.
. I effectively maintained advertising revenue budgets, maintained
oversight management for my department processing financial transactions
into the G-2 database billing system while ensuring billing accuracy,
monitored contract obligations, contract rates, contract renewals and
contract addendums. I compiled current media marketing data trends amid
area demographics, created quality spec ad lay-outs, proofed all ad
material making recommended changes, completed all required affidavit
verifications for quantity and date of preprint inserts for notary, acted
as liaison with the distribution center on preprint insertion shipments,
provided the Ad Director and Publisher with various analyst and monthly
summary reports to define current and projected budgets and operational
programs. I reviewed and developed solutions to organizational processes
historically used by the Majors Department.
. I participated monthly for the Advertising Department in ADQ (Corporate
committee to meet and review all discrepancies within each department to
determine cause for errors in design, print and publication resulting in
make-good ads and/or credits).
. I coordinated training and provide direction to the Administrative
Assistants with regard to shipments and tracking. I represented the
Advertising Department in the Battle Creek Enquirer's corporate Employee
Quality committee (EQ Committee - 2 yrs.)
After representing the EQ Committee I was selected as Team Leader for the
Diversity Committee. The Diversity Committee met monthly to establish four
quarterly initiatives, plan Diversity Volunteer Events that benefited the
community and host luncheons that enabled attendees to learn about
different cultures and matters of importance in our community.
Office Manager - RSAT- Longford-Wexford Health Sources, Inc.
Supervisor: Roberta Adams/Gerald McCullough
Position was contracted to assist therapist with support on a prototype
Residential Substance Abuse Treatment program by Western Michigan
University at Camp Branch Women's Correctional Facility. The programs
provided educational and therapeutic treatment for residents with chemical
dependency resulting in criminal activity while rehabilitating and
educating for future success in society. My responsibilities involved work
of a confidential and/or complex nature necessitating exposure to sensitive
information and contact with higher-level administrators requiring
considerable discretion, tact and diplomacy.
As Office Manager for the Residential Substance Abuse Treatment Program
(RSAT) at Camp Branch Women's Correctional Facility I was instrumental in
utilizing system data bases to create and maintain all orientation logs,
group activity logs, RSAT movement within the prison, staff scheduling,
meeting logs and conference minutes, new admit application forms, resident
charts forms, correspondence processing Parole Board Notification letters
and tracking forms. I maintained grids for all resident group activities
and handled all charts to include discharge and graduation including
activities with Brochures and Certificates. I created and handled all chart
related activities for RSAT Step-Down Program (After Care) and the LEADS
Program (Outpatient). I managed correspondence with the prison environment
and/or University and MDOC Personnel. I upheld a thorough knowledge of
policies and procedures as set forth and governed by State / Federal
Regulations regarding inmate confidentiality and privacy issues as outlined
by FOIA, (Freedom of Information Act).
Manager - Sumter Factory Outlet
Supervisor/Owner: David Ross
As Store Manager, I was directly responsible for inventory and expense
control, visual and promotional merchandising, employees evaluations and
scheduling, maintaining accurate sales records, setting revenue goals,
controlling shrinkage, extensive personnel training with product knowledge
and operational techniques, bank deposits, property maintenance. I provided
multiple management support functions effectively with marketing
promotional events for professional women employed in Government, Medical,
Education and Banking careers to include various organizations within the
community, i.e.; fashion shows and special promotions during back to
school, National Nurses month, Women in Business, etc.
Within two years after my relocation to the State of Michigan, the Sumter
Factory Outlet declared bankruptcy and closed their business.
Regional Training Manager - Manager Dollar Tree, Inc.
Contact: Corporate Office
As Regional Training Manager and Store Manager for Dollar Tree Stores,
Inc., I provided a comprehensive training program for employees at the
Sumter facility and new Store Managers hired at various locations within
the region. Training involved Corporate Policies and Procedures, Visual
Merchandising, Personnel Training, Customer Relations and Financial Goals &
Responsibilities. Managers were not advanced until training was completed
and endorsed through me, upon which, I traveled to their assigned locations
and assisted with the new store set ups, interviews & hiring staff,
displays, fixtures, receiving freight and grand openings. I was successful
in hiring and managing a positive team oriented environment and worked
daily with the public while meeting the customer's needs and maintaining
Corporate Sales objectives. I met regularly with Mall Management and
Security to insure lease regulations were met and coordinated with trucking
companies for freight delivery. I processed and completed data entry
transactions into the corporate data system regarding daily sales, refunds,
bank deposits, monitored and tracked expenditures and payroll. I was
directly responsible for inventory, merchandising stock and ordering
products via inside shipments weekly.
Operations/Merchandising Assistant Manager - Big Lots (Consolidated Stores,
Inc.)
Supervisor: David McCoy
I managed all operational and merchandising procedures involving stock
shipments of hard-line & soft line products to include: fixtures and visual
merchandising while designing and creating fashionable displays. I
supervised staff and directly coordinated all job assignments. I had
oversight of inventory controls, internal audit requests and received and
unloaded freight while logging damaged goods. I entered the daily
transactions, per cash register into the main register pertaining to
payroll and sales activities.
Within the operation, I processed and managed cash registers, monitored
security cameras; ensured corporate safety regulations were met and assumed
Manager's duties in their absence. I prepared seasonal goods for storage
while ensuring pricing met Company markdown guidelines.
District Manager / Store Manager - Afterthoughts Boutique / Kids Mart
Supervisor: Mike Marshall / Susan Thompson
As District Manager I managed and maintained a high standard of operations
for 13 store locations within a 3 state region, (Louisiana, Arkansas and
Mississippi). My district exceeded expectations and the success enabled new
store openings, expanding regions and growth for the Company. I was
personally involved with budget and expense controls, visual merchandising
and ensuring company plans were met, I communicated daily with Store
Managers, Regional Directors, coordinated with Mall and Strip Center
personnel along with contractors for new store set ups, monitored salary
budgets, shrinkage control, accurate record keeping and bank deposits,
inventory control, set goals, maximized sales and participated in loss
prevention issues with dishonest employees. I completed interviews and
verified references, hired key personnel in management positions, conducted
training using standards provided by store manuals and directives. I
conducted secret shopper investigations for monitoring customer service
operational standards, locations presentation and employees overall
operations.
As Store Manager I was directly responsible for managing all aspects of
that location, i.e. presentation of the facility with displays, fixtures
and merchandise. I was responsible for accurate record and deposit
reporting, shrinkage control, customer service and sales, training of
employees, receiving shipments, repairing merchandise and ensuring all Mall
regulations were being met. Received special recognition for most
successful store openings during 1989.
EDUCATION
Cloverpark High School
Tacoma, Washington
Diploma
Business Consultants
Alexandria, Louisiana
Vocational - 6/1995
Continuing ED 6 Credit Hours
Coping with Difficult People
Kellogg Community College
Battle Creek, Michigan
Vocational - 3/2000
.50 Continuing ED Credit Hours
Conflict Resolution/First Line Supervision
Demarse Academy
Lansing, Michigan
Vocational - 9/2000
80 Continued ED Credit Hours
Cognitive Behavioral Treatment/Criminal Offenders
Skill Path
Kalamazoo, Michigan
Vocational - 4/2002
Continuing ED 7 Credit Hours
Access 2000 Level 1
Skill Path
Kalamazoo, Michigan
Vocational - 10/2002
.6 Continuing ED Credit Hours
Essential of Credibility, Composure and Confidence
JOB RELATED TRAINING (Management Training)
Presentation Workshop (March 2011)
Internet Trends & Sales Methods (2010)
How to Manage Your Business for Success (2010)
Improving Your Benefit Statement & Closings (2009)
Sharpening Your Skills (2009)
MAP II (Michigan's Achievement Program September, 2004)-Extensive 1-year
program dealing with results leadership, constructive feedback, internal
factors, frontline leadership, etc
MAP I (Michigan's Achievement Program October, 2003) - Extensive 1 year
program dealing with basic principals, coaching, confronting performances,
managing change and job shadowing.
Introduction to Excel 07/2000.
Marketing with Joe Bonura Training Systems, Inc. 08/14/01
Management Skills I (General)
Management Skills II (Merchandising) - 1992
Human Resources and Policies - February 1992
Bookkeeping - March 1991
OFFICE AUTOMATION SYSTEMS
I am skilled in the following computer applications:
Microsoft Word (processing)
Microsoft Excel (spreadsheets)
Microsoft Outlook (organization)
Microsoft PowerPoint (presentations)
Various Financial Databases
AFFILIATIONS
Diversity Committee Team Leader, Battle Creek Enquirer
EQ Committee, Battle Creek Enquire
ADQ Committee, Battle Creek Enquirer
ADDITIONAL INFORMATION
Awarded Salesperson of the Quarter for 1st Quarter in 2011 (New Program)
Awarded Salesperson of the month for January, February & March of 2011 (New
Program)
Awarded 2003 Advertising Sales Associate of the Year
Received Regional Recognition for Outstanding Performance in Sales and
Store Openings for Afterthoughts Boutique, (Venator Group)
Member recognition to the President's Club for Dollar Tree Stores, Inc. for
sales and service to include numerous Certificates of Award
Certificate of Award presented by RSAT residents at Camp Branch
Correctional Facility for providing treatment services.
REFERENCES
Roger Wells
The Lebanon Democrat
615-***-**** x 21
Mark Haan
AIG Agency Sales Mgr.
Don Wilson
The Sun Times / Myrtle Beach, South Carolina
Cathy Wair
The Lebanon Democrat
615-***-**** x 22
Angela & Chris Brarens
Jane & Joe Winter
Xenia Schafer
Additional references upon request.
Contact this candidate