Customer Service Technician
Resume:
KEVIN CHAMBERS
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SUMMARY:
Kevin has over 16 years experience working with end users in a support
environment. Proven expertise with Mac, PC, and Printers worked with all
Apple server systems, and well versed with many applications for Apple and
PC, Internet and wireless networking, and database systems (FileMaker Pro).
Highly knowledgeable with shipboard and shoreside operations, systems,
processes, and procedures. Adept at providing PC
configurations/reconfigurations and performing repairs and installations
for all MAC costumers and corporate clients. Proficient with Windows
2000/XP, Win 7, MS Office and versed with Lotus Notes. Knowledgeable with
computer principles and theory of operations with the ability to
troubleshoot and setup the installation of networks. Made patch cables,
wiring hubs and racks, repaired printers, CPUs, PowerBooks and displays.
Installed wireless systems, Cisco network switches and routers, program and
upgrades. Kevin is a Xerox Authorized Service Technician, Dell Certified,
Toshiba Certified, and an Apple Authorized Service Technician. Works well
and efficiently with different departments and customers. Prompt, hard
working, dependable, reliable, and a self-starter with the ability to
multitask. Constantly delivers top-notch professional service and support
in the information technology field in order to build a high level of
quality services and to maintain the customer satisfaction. Kevin is
available for a phone and onsite interview with prior notice and can start
working with RCCL immediately.
TECHNICAL SKILLS:
Windows XP/Vista/7, Linux OS, Terminal App, Mac OS X 10.4+, Office 2000+,
Lotus Notes, Cisco network switches and routers, HP, etc. Also proficient
in data recovery, ram installation, 3rd party peripherals, and hard drive
raiding. Kevin is also well versed in Fonts, Apple Remote Desktop, hardware
and software utility and diagnostic applications (Disk Warrior and TechTool
Pro, ect.).
PROFESSIONAL EXPERIENCE:
May 2010 - Present
Employment Gap
. Attended to personal matters.
. Actively looking for a job.
October 2008 - April 2010
CompuCom Services, Inc, Dallas, TX
Onsite Service Technician
. Performed Mac and PC repairs, networked them and installed upgrades.
Installed wireless systems, Cisco network switches and routers,
program and upgrades.
. Setup, evaluated, troubleshot and repaired Xerox printers in Central
to Eastern North Carolina.
. Offered phone support and provided training and preventative
maintenance to customers and other technicians. Ordered parts,
returned used parts to Xerox via FedEx.
. Installed printer drivers, RAM and hard drives. Performed firmware
updates and software fixes for printers also networked them.
. Completed a weeklong training course, which included the installation,
setup, training and servicing of the HP Photosmart Kiosk System at Wal-
Mart Super Centers.
September - September 2008
Siemens IT Services, Fayetteville, NC
Onsite Service Technician
. Setup, evaluate, troubleshoot and repair Xerox printers in Central to
Eastern North and South Carolinas.
. Ordered parts, returned used parts to Xerox via DHL and FedEx. Offered
phone tech support to customers and other technicians.
. Provided training and preventative maintenance to customers.
Installed printer drivers, firmware updates and software fix for
printers and networked them too. Installed RAM and hard drives in
Xerox printers as well.
July 2005 - August 2006
Premier Technology Group, Charlotte, NC
Onsite Service Technician
. Setup, evaluate, troubleshoot and repair Xerox printers in Central to
Eastern North and South Carolinas. Ordered parts, returned used parts
to Xerox via DHL. Offered phone tech support to customers and other
technicians.
. Provided training and preventative maintenance to customers.
Installed printer drivers, firmware updates and software fix for
printers and networked them too. Installed RAM and hard drives in
Xerox printers as well.
February 2005 - July 2005
Norton Stereo, Fayetteville, NC
Audio Engineer
. Installed after market stereos, amps, capacitors, equalizers,
speakers, car alarms, neon, video displays, gaming systems, electric
windows and locks, and cruise controls. Built custom carpet speaker
boxes. Kept shop neat and organized. Diagnosed and repaired non-
working sound, alarms and video systems.
May 2004 - February 2005
Pizza Inn, Dunn, NC
Manager
. Attended manager training program, then when on to manage Pizza Inn
restaurant. Handled customer service problems. Handled all in-house
services like opening and closing- including paperwork, counting and
balancing cash drawers and petty cash. Made nightly deposit bank drops
as well.
October 2001 - December 2003
The Mac Store, Cooper City, FL
Onsite Senior Service Technician
. Worked on servers - install, configure and reconfigure. Setup the
Internet for small to large networks.
. Helped keep client's software up to date. Downloaded needed updates
for applications and operating systems. Entered tech notes for
invoicing and work orders.
. Managed all onsite clients. Diagnosed their systems and repaired
them. Ordered parts and systems. Discussed alternatives with customer
to best suit their needs.
May 1997 - October 2001
MacCenter, Ft. Lauderdale, FL
Senior Service Technician (ETS Liaison)
. Assisted customer service specialist on their help desk with questions
from schools and other sites regarding Mac system software, hardware,
and peripherals.
. Answered questions on Apple products. Installed, repaired and setup
computers for the ETS Department.
. Troubleshot computers, printers and Servers for the ETS Department.
Processed work orders for the Mac's and laptops and fax them to Apple
dispatch.
. Used network assistant to troubleshoot and repair workstations,
laptops and servers.
. Managed the administration for the Broward County School Board Network
Mail and File Servers.
. Administrated the Help Desk System Recovery File servers and their
FileMaker Pro Servers.
. Performed daily back-ups and upload patches, software updates and
fixes for district applications.
. Hosted FileMaker Pro Server databases for all ETS Admin departments.
Troubleshot client and server problems for schools and administrators.
May 1995 - May 1997
MacSupport, Cooper City, FL
Service Manager
. Maintained, upgraded and repaired servers for MacSupport and their
clients. Managed all in-house electronics.
. Maintained Apple Authorized Service Center and verified SRO statements
with accounts receivable.
. Performed repairs and installations for all costumers and corporate
clients. Ordered parts and equipment from Apple.
. Provided phone support to all costumers. Helped keep positive customer
relations with all clients. Delegated and managed on-site employees
with in-house operations.
October 1993 - February 1995
Vegas Express Casino Cruises, Dania, FL
Slot Technician
. Diagnosed electronic equipment in casino. Maintained, repaired, and
ordered parts for slot machines and other electronics. Performed coin
drop and cash drop for the casino. Handle jackpots and payouts. Helped
with the security team. Helped the crew with the boat, like tying it
up and performing safety drills.
January 1992 - October 1993
Mirage Home Theater, Ft. Lauderdale, FL
Audio Technician
. Installed and repaired sound systems in cars and in homes. Diagnosed
equipment and setup home theater systems in homes, offices and other
businesses.
November 1991 - January 1992
PacoRabanne, Montague Bay, Jamaica
Chief Engineer/Slot Technician
. Maintained and serviced main diesel engines and three Cummins
Generators. Managed all of the ships electrical systems and all
systems for ships operation. Assembled, installed and serviced, and
maintained all slot machines in the casino.
August 1990 - November 1991
Yacht Management, Ft. Lauderdale, FL
Electrician
. Diagnosed, installed, serviced and repaired electrical equipment on
yachts and boats. Details boats and yachts of all types and sizes.
Painted and repaired yachts and boats from top to bottom. Repaired,
cleaned, and maintained fiberglass and woodwork on boats.
January 1989 - September 1990
John Bull, Nassau, Bahamas
Technician
. Assembled and repaired Macintosh systems. Network computers and
servers via Apple Talk, Ethernet and token ring.
. Repaired and upgraded Macintosh systems i.e. RAM and drives. Installed
new system software and configure to customer specs.
EDUCATION:
. Associates Degree in Electrical Engineering Technology, ITT Technical
Institute, Ft. Lauderdale, FL, 1995
Reference
Brenda Markly
ETA School Board administrator
Shaun Farmer
Apple, Inc. - Senior Systems Engineer
Drew Defeo
Defeo Design Group
Kirk Tyrell
Compucom
Patricia Jackley
ITT
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