Customer Service Sales

Andrew M. Metzler

***** ********* ** **** * Cornelius, NC 28078

Phone: 937-***-**** Email: ******@*****.***

PROFILE

Over five years of managing up to twenty employees

Results driven leader- increased annual sales year over year

Motivator- leads by example, understands the end user/customer

Trainer and teacher, great with people

Team builder, completes tasks

Strategic thinker

Proficient with all MS Office Suite programs

EXPERIENCE

Santorini Grille (current) Head Server

Cornelius, NC 2012-2013

Provides efficient and courteous customer service in a fine-dining

restaurant.

Positive food and beverage ambiance, supervising dining room service.

Training, coaching, and retaining qualified staff.

Leading staff to superior levels of performance.

Regularly monitors customer satisfaction and takes personal responsibility

to ensure it.

CVS Pharmacy Store Manager

Charlotte, NC 2006-2012

Managed heavy-traffic urban store generating $5.8 million in annual sales

with growth.

Direct reports and staff.

Managed finances, marketing, merchandising, inventory management, training,

customer/vendor relations, quality, and decisions at store level.

Executed the training of new store managers for company's future.

Improved challenged stores to functional, target-reaching stores.

Selected and participated in the acquisition of California-based Long Drugs

Co.

Blockbuster, Inc. Shift Supervisor

Dayton, OH 2002-2005

Supervised various staff members.

Handled and recorded daily finances.

Assisted supervisors with recruitment programs.

Trained employees within the region.

EDUCATION

Miami University 2002-2006

Oxford, OH

B.A. History

Minor in American Studies

Contact this candidate