Customer Service Administrative Assistant

Quartice Bryant

*** ******** *****, *** *******, CA 92583

Cellular: 386-***-**** Home: 951-***-**** *************@*****.***

Objective

Business Administration professional seeking an opportunity to utilize my skills and knowledge within a reputable organization. Given the opportunity my work ethic, level of integrity, and excellent customer service skills will prove to be an asset.

Professional Experience

DIRECTV TULSA, OK 2012 - 2013

Customer Service Representative

• Provided technical support

• Highly developed sense of integrity and commitment to customer satisfaction

• Demonstrated passion for excellence with respect to treating and care for customers

• Facilitated in resolving customer grievances

• Strong decision making in analytical abilities

• Detail oriented, including excellent communication skills

• Required to work a flexible schedule and occasional overtime

• Resolved customer service billing

BRIGHT HOUSE NETWORKS ORLANDO, FL 2006-2009

Customer Service/ Dispatcher

• Highly developed sense of integrity and commitment to customer satisfaction

• Demonstrated passion for excellence with respect to treating and care for customers

• Facilitated in resolving customer grievances

• Strong decision making in analytical abilities

• Detail oriented, including excellent communication skills

• Required to work a flexible schedule and occasional overtime

• Resolved customer service billing

• Provided technical support

REMEDY SELECT SERVICES SAN DIEGO, CA 2005-2006

Administrative Assistant

• Analyzed incoming memos, submissions, and data

• Data entry

• Check processor

• Displayed excellent phone etiquette

• Coordinate budget preparations

• Meeting minute facilitator

• Conducted research and compile data

• File and retrieve database information for customers as requested

Skills Summary

• Microsoft Office

• Database Administration

• Spreadsheet/Reports

• Calendaring

• Front Desk Reception

• Phone Etiquette

• Filing

• Calculator

• Bookkeeping

• Data Entry

• 36 wpm

• Distribute Incoming Mail

• Repackage Equipment

• Inventory Control

• Multi-tasking

• Proficient Verbal/Written

• Adaptable

• Organized

Education

UEI College - Jacksonville, FL

Business Office Administration -Diploma

Columbia High School - Lake City, FL

Diploma

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