Administrative Assistant Customer Service
Resume:
Marina E. Verdugo
Fontana, CA 92335
909-***-**** cell
909-***-**** other
**************@*****.***
Objective: Seeking a position as an Administrative Assistant in the industry that will utilize my education and skill experience to its fullest potential.
Skills Summary:
o
o 10-key: 25-30 wpm
o Accounting
o Office procedures
o Peg board
o Medical Terminology
o Computer Data Entry
o Appointment Scheduling
o Patient Charting
o Medical insurance
o CPT/ ICD-9
o Typing: 43wpm
o Patient Reception
o Answering phones
o Referrals
o Vital signs
o Bookkeeping
o Bilingual Spanish
o Triage
o Collections
Education: Everest College: Ontario, CA
Medical Administrative Assistant May 2010-March2011
Diploma
Fontana High School, Fontana, CA
Diploma, Graduated 200*-****-****
Certifications:
o CPR/ First Aid (Certified)
o HIPAA
o OSHA
o Microsoft Word/Excel
o Medisoft Software
o Honor Roll, 3.0 GPA
Highlights:
o Skilled at learning new concepts quickly, working well under pressure, and communicating ideas effectively.
o Exhibits sensitivity, maturity and flexibility in coping with difficult situations
o I am a self motivated person who strives on excellence
o I am responsible, loyal, hard working, and dedicated to my job.
o Bilingual and able to speak, read and write in Spanish and English.
Experience:
Data Clerk, Advantage Staffing, Upland, CA 08/11-4/12 (Temp Assignment)
Duties consist of answering phone call, taking orders; provide customer service, quality control on all orders, data entry, faxing, copying and mailing.
Administrative Assistant, BC Tarps Repair Service, Fontana, CA 04/11-07/11
Duties consist of cold calling. Prepare invoices; create files, copies and scanning. Provided administrative support. Mail brochures to new companies.
Dr. Savita Malik M.D. January 2011- March 2011
Responsible for but not limited to: Answer incoming calls. Scheduling, insurance verification, filing, patient registration, vitals, and all other office duties on as needed basis.
Warehouse (Big Lots), Aerotek Staffing, Rancho Cucamonga, 08/09-12/09 (Temp Assignment)
Data Clerk, checked the product and made sure it hadn’t expired yet and made sure the packaging was in good enough condition to send out to the stores.
Warehouse (Staples DC), Aerotek Staffing, Rancho Cucamonga, 01/09-07/09 (Temp Assignment)
Break Pack, Packed merchandise into totes so they could be shipped out to the stores.
Volunteer
Pre-K Helper, Juniper Elementary, Fontana, CA 08/11-5/12
Assist teacher/instructor with activities for the children. Assist the students with class work. Grade assignments for the teacher. Make sure the materials where ready for the class to follow.
Youth Group, St. Mary’s Catholic Church, Fontana, CA 05/04-05/05
Created activities for our once a week group meeting. In charge of 10-20 teenagers for about an hour and a half. Organize material and sessions we would be discussing during our class/meeting. Planned retreats for their twice a year event. Made sure we had our motivational speakers, our choir, and several other departments within the church needed to participate.
References: Available upon request.
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