Customer Service Manager

charles hawkins

**** ***** ***** ( Stone Mountain, Georgia 30088

C-678-***-**** H-770-***-**** ( **********@*****.***

Career-focused professional with over 14 years experience in Manufacturing,

Production, Operations, Supervision and Quality environments in the Food

and Consumer Goods environments. Demonstrated ability to lead, train,

manage and motivate employees, and a clear focus on achieving

organizational goals and objectives.

Core Competencies:

Quality and Sanitation Loss Prevention FDA, EPA, OSHA

Lean Manufacturing Operations/Production Leadership/Team

Inventory Control Management Building

Problem Project Management

Identification/Resolution

Professional Experience

SecurAmerica - Atlanta, GA August 2012-Present

Privately held American owned contract security services company. Expertise

in contract security services includes Class A office buildings, corporate

campuses, high tech facilities, hospitals, educational institutions, and

upscale residential communities.

Security Officer

. Daily responsibilities include patrolling entire Colony Square

complex which encompasses high rise condominiums, Class A office

buildings, food court and parking decks.

. Provide and deliver excellent customer service for concierge, access

control, guest relations and special event coverage.

. Safety coordinator for the Fire and Life Safety programs.

KRAFT FOODS - Atlanta, GA, January 2012-August 2012 (Contractor)

One of the largest North American grocery manufacturing and processing

conglomerates with core businesses in beverage, cheese, confectionery,

convenience foods, dairy foods and snack foods.

Assistant Quality/Sanitation Specialist

. Responsible for maintaining Quality and Sanitation within the bakery

including cleaning and internal auditing for present and future

inspections.

. Perform and refine existing testing as well as refine current data

recording protocols.

. Work closely with consultants/contract laboratories on special

projects.

. Directs department personnel and activities to insure employees follow

all Local, State and Federal Health and Safety rules and regulations

including EPA, FDA and OSHA.

. Perform monthly internal audit of bakery departments to ensure

compliance to Kraft policies and procedures.

dILLARD'S INC. - Lithonia, GA, May 2007-January 2012

One of the nations largest cosmetics, fashion apparel and home furnishings

retailers offering a broad selection of merchandise and feature products

from both national and exclusive brand sources with revenues exceeding $6.2

billion.

Loss Prevention Supervisor

. Accountable for daily operations of the Loss Prevention Department

including observations and monitoring of customers, security,

security cameras and fraudulent activities.

. Responsible for retention of evidence media, location of video files

for law enforcement and store management.

. Conduct inbound and outbound audits of store merchandise and freight

against bill of lading.

. Compile and review Productivity Analysis: Hours worked vs number of

apprehensions and dollars recovered.

WINCUP COMPANY - Stone Mountain, GA, January 2005-May 2007

One of the leading manufacturers and producers of disposable foam bowls,

cups, containers and lids for business markets such as consumer retail,

institutional, convenience stores, quick serve restaurants, and mass

merchandisers/club stores.

Manufacturing Supervisor

. 35% reduction in time loss due to injuries in 2006.

. 19% increase in manufacturing productivity in 2007.

. 15% increase in Manufacturing Productivity in 2006.

. Supervised and Directed 75 employees in injection molding in the

manufacturing of disposable cups, lids, containers and bowls.

. Coordinated the manufacturing processes needed to meet daily

production goals.

LEVITON MANUFACTURING - Atlanta, GA, March 2001-January 2005

The largest privately held manufacturer and production of electrical wiring

devises, data center connectivity apparatus, and lighting energy

management. Leviton Manufacturing has operations in over 85 countries and

across six continents.

Inbound and Outbound Supervisor

. Managed daily shipping and receiving operations for LTL, Small

Parcel and International shipments of electrical supplies.

. Directed and Supervised employees productivity, accuracy, attendance,

training and safety.

. Responsible for 75 employees in the Production of Inventory Order

selection scanning and loading of trailers to meet specific pull times

for shipment.

. Responsible for employee's annual appraisals, corrective actions and

interviews with potential candidates from temporary staffing

agencies.

Kabob's Inc. - Lake City, GA, February 1996-March 2001

Admired as the industry leader Specialist in hand crafted gourmet hors d'

oeuvres for high quality, innovation and customer centricity serving

thousands of foodservice institutions throughout United States, Canada and

the Caribbean.

Assistant Production Manager

. Managed 6 Floor Supervisors and 85 employees in the Manufacturing and

Production of high end food products for restaurants and the

hospitality industry.

. Interacted with on-site USDA Inspector to ensure HACCP and OSHA

compliance in all facets of Production and Operations.

. Provided leadership to Floor Supervisors while coordinating and

communication to Plant Manager for facility operations.

Education & Credentials

Bachelor of Science, UNIVERSITY OF PITTSBURGH

Training & Professional Education:

Certificate The Leadership Development Network Leadership Skills 2011

Total Quality Management Course

2012

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