Customer Service Sales Representative
Resume:
Richard Faz Phone 956-***-****
Laredo TX 78041 **************@*****.***
Richard Faz
Objective To obtain a position where I can contribute my skills, knowledge, and professional
dedication for a progressive and dynamic role within an accredited company.
Summary of 4 years of administrative experience.
Qualifications Knowledge of MS Office Work XP Vista
Knowledge of typing and word processing.
Knowledge in Integra and IMS systems.
Ability to make decisions and achieve long term objectives.
Good communications skills.
Customer service skill.
Education Manual labor skills
Aug. ‘97-May ‘01 Martin High School Laredo, TX
High School Diploma
Work experience Dec. ’12-Present Laredo Dodge Dealership Laredo, TX
PDI Technician
Perform vehicle inspections
Apr. ’12-Dec. ‘12 Alliance Inspection Management Laredo, TX
Union Pacific
On-Rail Auto Inspector/ Laredo Ramp Supervisor
Manual labor
Worked with train tracks/auto racks.
Walked long distances to inspect each auto rack.
Did on-rail repairs when needed.
Worked in all types of weather
Collected data for monthly and daily reports for Union Pacific and its Customers
Performed daily and weekly audit reports of workers and working condition
Managed employee hours and benefits
Supervised a the Laredo team that consisted of 15 employees
Feb. ’12-Apr. ‘12 AT&T Authorized Dealer Laredo, TX
Sales Representative
Assist customers with their Internet, wireless, and home phone services.
Sept. ’11-Oct. ‘11 Exel Laredo, TX
Traffic Clerk
Data Entry
Inputted information of all materials heading south bound.
Inputted invoice documents for customers.
Created reports for all information inputted.
Jan. ’11-July ‘11Direct Energy Ennis, TX
Energy Consultant
Answered phones based on company guidelines
Assisted small commercial and residential customers with energy needs.
Comply with business requirements.
Aug. ’09-Dec. ‘10 AmeriCorps Vista/Webb County Laredo, TX
Economic Development
Project Coordinator
Oversaw management and development of 10 sites across
Laredo, TX & Webb County.
Conducted monthly status reports and budget reports for local supervisors and
Board Members
Developed new procedures to better serve the community.
Recruited and train volunteers.
Grant writing to secure funds for local VITA sites
Worked hand in hand with IRS and local agencies.
Nov. ’06-Nov. ‘09 City of Laredo Bridge Systems Laredo, TX
Traffic Officer
Monitored incoming/outgoing traffic.
Assisted travelers with questions/concerns.
Sept. ’05-Nov. ‘06 Cimino Brothers Produce Laredo, TX
Assistant Security Supervisor
Monitored video cameras.
Logged and reported visitors and employees on a daily basis.
Performed routine checks of yard and trailers.
May ’04-May ‘05 AmeriCorps Vista/Webb County Laredo, TX
Sheriff Department
Public Affairs Clerk
Clerical duties.
Data entry of all field reports
Assisted running established programs such as Pal and TriAd.
Organized community events for the county.
Certifications 2009-2010 Tax Law Intermediate Certificate
2009-2010 IRS Tax Preparation Certificate
Volunteer VITA-Volunteer Income Tax Assistance
Experiences
References Jason Bejarano
Border Patrol Agent
Juan Omar Faz
TSA Officer
Adriana Reyna
Administrative Assistant
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