Customer Service Manager
Resume:
Rose Luchette
Melbourne Florida 32935
**********@***.***
My objective is to secure a challenging and progressive position with a successful company and
offer my expertise, motivation, leadership and integrity as assets for the company.
Skill Sets and Competencies:
• Effective communication and organizational skills
• Competent in Microsoft Office programs (Word, Excel & Basic Power Point)
• Proven leadership ability
• Experienced in conducting personnel counseling and disciplinary practices
• Proven performance in efficiency and effectiveness improvements
• Perfect attendance for all jobs
Employment History
Percepta
Dec 3,2012 - March 8, 2013
• CRC Recall Department - US and Canada
• Address customer's questions and concerns regarding recalls
• Contact Dealer on behalf of customers
• One call resolution
• Set Cases for the appropriate Department
Bess, Blougouras, Freyberg & Pennington P.A.
January 30, 2012 - August 31, 2012
Job Title: Paralegal Assistant
• Contacted clients, scheduled hearings, mediations, and consultations
• Organized files, generated documents and proficient with office equipment
Americorp/Synthis
May 18, 2009 – Jan 27, 2012 Customer Service Representative
Processing Center for Debt Management/ Debt Settlement / Credit Servic
• Assist in training new Customer Service Representatives
• Assist Supervisor and Manager running floor to make sure all calls were handled in a
timely manner and any issues are resolved
• Process accounts for clients working with a Debt Settlement/ Debt Management
and Creditors calling to make offers for a settlement
New York Comfortex Window Fashions
May 12, 2008 – August 18, 2008 - Consultant
• Implemented and trained Supervisor, Leads and Shop Employees on Lean Manufacturing
Comfortex Window Fashions – Melbourne, Fl.
1997 – 2008 Fabrication Manager
• Consistently met and exceeded output goals in production for all product lines
• Acted in place for General Manager & Human Resources Manager as needed during
absences
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