Customer Service/Administrative Assistant

Profile Committed, self-starter with more than seven years' experience

coordinating, planning, and supporting daily operational functions eager to

contribute administrative expertise as well as strong organizational

talents with an emphasis on customer service and attention to detail. Goal:

To excel in an administrative position within a busy company with career

growth potential. Other areas of strength include:

Ability to maintain a high level of accuracy in preparing and entering

information.

Knowledge of administrative and clerical procedures and systems such as

word processing, managing files and records, and telephone reception.

Dynamic written and verbal communication skills.

Excellent time management skills.

Exhibits strong interpersonal and team building skills.

Possesses the ability to solve problems analytically and effectively.

Complimentary expertise in budgeting and light bookkeeping as well as

valuable accounts payable and accounts receivable experience.

Demonstrates the ability to handle multiple projects simultaneously, meet

tight deadlines, learn new skills quickly, and work in a fast-paced

professional environment.

Working knowledge of email, scheduling, spreadsheets and presentation

software (such as Microsoft Office, etc.)

Experience Customer Relations Representative, MRO Center, Melbourne, FL

February 2012-February 2013

Possess exceptional ability to build productive relationships, resolve

complex issues and win customer loyalty and satisfaction.

Successfully handled daily customer service needs in a busy corporate

environment.

Demonstrate outstanding problem solving and active listening skills to

diffuse volatile customer situations with tact and ease.

Created, planned and implemented MRO Center's Customer Service Policies and

Procedures.

Facilitated training classes to improve team building and employee

performance amongst the Customer Service and Sales Representatives.

Provided leadership and improved communication by acting as a cross-trained

"bridge" between Customer and Vendor Relations.

Executive Assistant, Better Commercial Cleaning, Melbourne, FL

2010-2012

Managed and maintained executive's schedule and provided administrative

support in a timely and courteous manner.

Prepared invoices, reports, letters, financial statements and other

documents, using word processing, spreadsheet, database, or presentation

software.

Read and analyzed incoming submissions, and reports to determine their

significance and plan their distribution.

Performed routine clerical and administrative functions such as drafting

correspondence, scheduling appointments, organizing and maintaining

electronic files.

Provided information and assisted clients to the best of my ability.

Administrative Assistant, Frederick Veterinary Center LLC, Frederick,MD

2005-2009

Responsible for organizing and coordinating office operations and

procedures in order to ensure and maintain an effective and efficient

workplace.

Scheduled and coordinated meetings, interviews, appointments and events.

Welcomed and assisted visitors and clients.

Planned and implemented office systems, layouts, and equipment procurement.

Assigned, monitored and supervised clerical and secretarial functions.

Maintained office records by ensuring that filing systems were kept up to

date and secure according to retention schedules and policies.

Responsible for opening, sorting, and distributing incoming

correspondences, including faxes and emails.

Anticipated needed supplies by checking stock to determine inventory

levels.

Prepared and confirmed employee time sheets.

Trusted with the responsibility of handling all accounts payable and

accounts receivable.

Education Associates Degree, Brevard Community College, Melbourne, FL and

Online 2003-2005

Melbourne High School Graduate, Melbourne, FL

2003

*References available upon request

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