Quality Assurance Manager
Resume:
Smitha Rai
Email: *************@*****.***
PROFILE SUMMARY
Over 6 years of experience in software quality assurance, design and analysis, business
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analysis, scripting / programming, and manual / automation testing experience
Performed audit inspections and reviewed project documentation at points throughout the
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development life cycle of a project to ensure all deliverables, processes, issues, business
rules, assumptions, and change requests are addressed
Strong experience in preparing QA Methodologies, Test Plan Documents, and developing
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test scripts from Use Cases and / or Requirement documents and Technical Documentation
Experience with load testing, functional, integration, UAT, regression testing, web-based /
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database applications, Waterfall and Agile Development Methodologies, Business Analysis,
Software Development Life Cycle
Identified program deviance from standards, and suggested modifications to ensure
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compliance
Assisted QA managers in defining test plans, documented and reported exceptions to the
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team members and also, successfully communicated the test strategy to the Project
Manager, Business Analysts and Development Team
Good understanding of the business rules and challenges of the industry
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Decomposed user stories, technical requirements, and business rules and extract positive and
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negative test scenarios
Defined and tracked quality assurance metrics, defect densities, and open defect counts
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using defect tracking tools
Worked closely with Business Analysts and good understanding of business rules and
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testing perspective
Flexible, initiative, exceptional interpersonal skills, good team player, and worked with
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globally diversified team, ability to work in a past paced environment, attention to detail,
eager to learn new technologies and to take up new responsibilities
Exceptional written and oral communication skills, good analytical skills, presentation
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and reporting skills, exceptional facilitation skills, sound judgmental skills
Proficient in Microsoft Office Tool Suite(Access), Windows based applications and
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internet usage
Smitha Rai
Email: *************@*****.***
TECHNICAL SKILLS
Languages : C, Java, VB.Net, HTML, CSS, XML, JavaScript, VB Script, JavaScript
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Database : SQL and Oracle, TOAD for Oracle
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Operating Systems : Windows, Windows XP, Windows 7, Linux, DOS
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Test Tools : QTP, Load Runner, Win Runner, TestLogV3.0
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Bug / Defect Tracking Tools : Atlassian JIRA, Quality Center, Bugzila
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Version Management tools : Tortoise SVN, Tortoise CVS
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Agile Tools : HP Agile Manager
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Document Management Tools : DocuTracks
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Diagramming Software : Microsoft Visio
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Education
Masters Degree, Software Engineering (2006 – 2008)
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M.S.Ramaiah Institute of Technology, Viswesraiah Technological University, India
Bachelors Degree, Computer Science & Engineering (1996 – 2000)
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NMAMIT, Mangalore University, India
PROFESSIONAL EXPERIENCE
Business Analyst / Quality Assurance Analyst
SourceHOV, Troy, MI (Oct 2012 till date)
Executing and creating test plans and clear, concise test scripts for new products or
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enhancements to existing products mainly in the finance field based on business rules
• Providing customer support by working on the issue matrix and try to resolve problems
Identifying and coordinating problem resolution in a timely manner; Gathering and
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analyzing information skillfully; Developing alternative solutions; Working well in
group problem solving situations
Providing feedback and recommendations to developers on product usability and
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functionality
Identifying gaps and weaknesses in user stories, technical requirements and acceptance
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criteria, and areas of improvements
Performing complex testing projects from initiation through delivery
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Creating Test Cases (manual and automated, if applicable) and Requirements matrix
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Reporting test results, tracking defects and analysis to closure using JIRA
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Presented training demos to QA team on certain testing methods / topics and
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successfully covered the concerned areas
Reviews, oversees and certifies test results of other analysts and testers.
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Defines comprehensive scenarios and variations in data to adequately perform testing
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Smitha Rai
Email: *************@*****.***
Getting familiar with the various business practices, rules in which Client Systems is
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involved.
Enhancing test plans, participate on daily UAT Touch point meeting, and providing
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technical support for any issue created by client and escalating to higher
management
Software Tester
OneForce Solutions, Bangalore, India (Feb 2012 - July 2012)
Involved in n Manual Testing process of the web based application
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Designed functional and non-functional test cases that verify requirements and validate
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functionality
Performed and troubleshooted technical tasks necessary for successful testing sessions.
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Retested and resolved bugs on each release
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Assisted with documentation and creation of product release information and also in writing
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technical reports
Extensive use of QTP and QC
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Customized the scripts according to the requirements by inserting conditional statements and
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loops, checkpoints, output values.
Analyzed the results, tracking and correcting the defects and generating the reports using
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QC
QA Tester
Worldwide Systems, Bangalore, India (Jan2009 - May2011)
Worked for an Intranet application, Member Management System developed for New Member
Enrollment, Maintenance, Selling & Payment process and Reporting in clubs & corporate office.
• Prepared Test Plan & Test Cases based on Requirements & Product Specifications.
• Scripts for Automation testing using QTP.
• Communicated well with designers / developers, clients for specification/clarification on
technical concerns
• Designed Scenarios for test execution to ensure performance meets or exceeds previous
performance benchmarks using Load Runner.
• Executed performance and load testing using Load Runner.
• Performed Integration testing, Functionality testing, and Batch Testing.
• Submitted defects on daily basis using Quality Center.
• Validated defects after fixed the bugs and performed Regression Testing.
Environment: Java 1.2.2, JSP, Oracle, SQL, PL/SQL, MS SQL Server, Windows 95/98, Unix, QTP,
Win Runner, Load Runner, and HP Quality Center
Programmer / Lecturer
Department of Computer Science & Engineering (Apr 2003 - July 2006)
Nitte Meenakshi Institute of Technology, Bangalore, India
• Taught engineering subjects including C, Data Structures with C, Software Engineering,
Testing, Object Oriented Analysis and Design, Operating Systems for a class size of 60
Smitha Rai
Email: *************@*****.***
Assisted migration and integration of code development, laboratory programming sessions
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on C, Data Structures with C for a lab size of 18
Successfully trained graduate students in various levels of software lifecycle.
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Prepared, administered and graded examinations, laboratory assignments and reports
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Writing, editing and proof reading (several college technical editorial )
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Directed research programs of graduate students and advice on research matters and drafting
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their project reports.
Business Analyst / QA Tester,
Nitte Meenakshi Institute of Technology, Bangalore, India (Mar 2002 - Mar 2003)
Website developed for the college and students use. Lists all the departments, staff name, results
and admission procedures.
• Generated creative solutions; used feedback to modify designs; demonstrated
attention to detail.
• Involved in requirement gathering from college staff and students and co-authored report
specification report
• Successfully written test cases and performed manual testing
• Creation of software test cases, test execution and defect tracking using QTP
• Creating RA document, Test strategy document, Test Plans and Test Cases from scratch
• Black Box, White Box, functional GUI testing and UAT
• Successfully did requirements and specifications review
Lecturer / Programmer
St. Aloysius College, Mangalore, India (Nov 2000 - Feb 2002)
Serviced on faculty committees dealing with such matters as curriculum planning and
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degree requirements, and perform a variety of administrative duties
Represented universities as speakers and guest lecturers
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Assisted student users in several programming queries, code review and solving technical
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issues
Authorized to work in the USA, GC EAD
Contact this candidate