Customer Service Representative

KIMBERLY FULLER

**** * ******* **

CARSON, CA ***46-3107

562-***-**** ***************@*****.***

PROFESSIONAL QUALIFICATIONS

• Nominated for Business Woman of the Year, • Customer Service Operations

City of Carson, CA

• Office Management & Administration

• Accounts Receivable

• Sales

• Employee Training & Supervision

Excellent communication and organizational skills.

PC proficient with Microsoft Word and Microsoft Excel.

PROFESSIONAL EXPERIENCE

Vehicle Violations Coordinator 2009-2009

ENTERPRISE RENT A CAR

Carson, CA

• Promoted to this position to organize the Vehicle Violations Department

• Correspondence with Issuing Citations Agencies

• Customer Service Representative for customers and Rental Branches in Southern California

• Delegating citations and customer complaints throughout the department

Account Representative 2008-2009

ENTERPRISE RENT A CAR

Long Beach, CA

• Promoted to this position to be the liaison between Enterprise Rent A Car and Mercury

Insurance.

• Handled A/R invoices from Mercury Insurance to Rental Branches. First Representative to

ever receive 100% on an audit

• Delegate correct rentals to insurance customers and notify customers and rental branches of

insurance reservations

Management Trainee 2005-2008

ENTERPRISE RENT A CAR

Lomita, CA

KIMBERLY FULLER

Learned the Rental aspect of the business while assisting customers with their rental needs and

selling the optional rental car insurance.

• Created a format to accurately control customer rental files

• Office Administration

• Training new hires

• Made reservations and assisted with the rental process

Teacher 2003-2005

LIFELINE ACADEMY

Compton, CA

Middle and High School teacher for a charter school.

• Created a tutoring session after school for students that desired extra help

• Disciplinary decisions

• Math teacher and basic life skills

After School Director & Supervisor 2001-2004

GOLDEN WINGS ACADEMY

Carson, CA

Organized an after school program for school aged children.

• Scheduling pickups of children from their home schools

• Tutoring

• Planned activities and dinner for the children

• Responsible for locking up the school

EDUCATION

M.B.A. Degree in Business Administration, University of Phoenix, 2012

B.S. Degree in Business Administration, California State University, Dominguez Hills, 2005

• Made the National Dean's List

A.A. Degree in Interdisciplinary Studies, Los Angeles Southwest College, 2002

VOLUNTEER WORK

Los Angeles Harbor College, Woman's Basketball Coach

Del Amo Park, Carson, CA- Youth Basketball Coach

Contact this candidate