Quality Assurance Manager

*************@*****.*** 919-***-****

Kenneth E. Lennon Jr.

Objective

To obtain a position that will allow me to utilize the critical thinking skills and computer information

systems knowledge, that I have gained through education, work, and life experiences,

Internship

Help Desk Associate–Livingstone College, Salisbury, NC August, 2011 – May 2012

Provided tech support via telephone or email to students, faculty and staff. Diagnosed and resolved

technical hardware and software issues. Responded to helpdesk tickets in person to solve

computer issues that could not be solved over the phone. Used Remedy for tracking and inputting

helpdesk tickets into the system. Reset student and Faculty passwords.

Workstation software installation, including pc imaging and maintenance. Installed hardware and

solved printer troubleshooting. Redirects problems to appropriate resource; Identifies and escalates

situations requiring urgent attention; Stays up to date with system information, changes and

innovations; Tracks and routes problems and requests, and document resolutions; Prepares

activity reports. Experience troubleshooting networks, computers, and printers.

Professional Experience

Project Coordinator [Contractor]–Family Dollar Stores, Inc., Matthews, NC November, 2012 –

Present

Provided support for the closeout process of CCTV for new, relocation, and existing stores.

Coordinated with (Escalation Technical Center) ETC and other upper levels of management for

store support, and renovations.

Completed share point updates on a daily basis of all work being completed. Consolidated Staley

DVR repairs for my supervisor to input into the system. Pulled Permits from Accruent for store set-

up and building guidelines. Called Stores for quality assurance purposes. Updated SharePoint sites

with information and reports daily. Completed Store Orders for new store Grand Openings.

Also visited stores to make sure camera schematics were being followed for installation purposes.

Assisted with the Deployment of new GANZ DVR equipment to over 8500 stores. Used DMS Lite

for remote assistance with IP camera configuration and troubleshooting which provides remote live

and playback views of Digimaster DVRs & PixelPro cameras. Communicated with all levels and

divisions of management on projects being implemented. Created and reset DVR passwords

remote using (Data Management System)DMS Lite. Remote DVR setup.

Loss Prevention Associate–Sears, Concord, NC November, 2010 – November, 2012

Prevented inventory loss through communication and participation with all sales associates in

programs aimed at theft awareness and prevention measures.

Detected, apprehended and processed individuals engaged in shoplifting and fraudulent activities,

including completing investigation and related reports with police agencies and the criminal justice

system.

Conducted initial investigation of internal matters (e.g., cash over/short reports, point of sale

exception reports, merchandise credit checks, etc.) and reported results of the to the Loss

Prevention Lead or Manager; also appeared in court of law as witness to shoplifting

Stocker–Sheetz, Salisbury, NC March, 2012– October, 2012

Took care of all the stock stored in the shelves or store room. Stayed in contact with the shipping

personnel for transportation of products.

Update the assistant manager or store manager on a daily basis about the stock available and

also about the stock that is damaged and spoiled.

Quality Assurance Associate [Contractor]–Spencer Gifts Warehouse, Charlotte, NC June,

2010–October, 2010

Collected and arranged data in reports for my supervisor. Tracked completions of projects on a

timely basis using Microsoft excel and access. Conducted Product audits.

Performed Inventory checks on all outgoing orders for accuracy. Created and modified MS Excel

spreadsheets, Word Documents and PowerPoint presentations

Programming and Software Skills

Microsoft Office Word, Excel, Power Point, Outlook, Access and SharePoint

(Entry level experience: Java, COBOL, C++, SQL), Experience with Microsoft XP, and Windows 7

Extracurricular Activities

Livingstone College Football Team

[BDPA] Black Data Processing Association Treasurer 2011-2012

Education

Bachelor of Science in Computer Information Systems– Livingstone College, Salisbury, NC 2012

References

Will be submitted upon request.

Contact this candidate