Customer Service Manager

Christopher McDonald

SUMMARYY OF QUALIFICATIONS

Inspector/Estimator with strengths in, Microsoft Office, Accounts Management, MSB Integriclaim, Xactimate, Simsol and Customer Service. Experience also includes over 15 years of loss/manufacturing inspections. Background includes strong problem solving, analytical, detail oriented, multi tasking, motivational and organization skills. Certifications include, HQS, Inspections of Floods, Roads and Bridges, Fires, Earthquakes, Mechanical Failure, Tornadoes and Hurricanes. Appraisal and Real Estate Training are additional assets.

EXPERIENCE

1998 - Present: Independent Contractor

Sudden and accidental loss estimator for major restoration companies, Los Angeles, CA.

PARSONS BRINCKERHOFF Winchester, VA

FEMA Contract Housing Inspector

Inspected residential and multi dwellings for eligibility of FEMA assistance

Completed inspection reports in a timely manner to insure proper and immediate assistance

Verified and documented insurance information, identification and other documents

Provided excellent customer service skills

Conducted follow up inspections and efficient measurements of dwellings

Updated and maintained applicant information using pen tablet

MAXX AUTOMOYIVE & TIRE 1999 to 2011

Owner

Responsible for recruiting mechanics and sales associates

Maintained and scheduled employee new hire orientations, testing and background checks

Handled accounting audits and cashier transactions; invoicing, accounts payable/receivable and payroll

Entered customer orders using ADP Sales and Distribution system

Interacted with local and international vendors to ensure the best product quality

Employed 2 managers and 6 mechanics at peek (sold business in 10/2011

McDONALD MUFFLER 1986 to 2006

Installer/Manager

A 40 year old family business

Sales, Mechanical Evaluation and Repair 1988 to 1992

Manager of Springhill Ave branch from 1992 to 1999

Welding, Fabrication, Customer Service, Product Design,Finance and Advertising

Employed 4 Installers and 1 manager

I wrote sever repair articles in the industries publications and worked with major automotive manufacturing companies on improvements to designs based on premature failures in related products.

EDUCATION

Master of Business Administration, Frostburg State University, Frostburg, MD

Bachelor of Science in Business Administration, Frostburg State University, Frostburg, MD

Member of Pi Kappa Phi Fraternity

Independent Methodist School

K5 to 10 grade and graduated Theodore High School in 1992 (Mobile Alabama)

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