Sales Customer Service

Karen B Cramer

*** *.* *** ****** Apt *

Phone: 954-***-****

Deerfield Beach, FL 33441

Email: ************@**.***

* ************ *******

Motivated, accomplished and results-driven professional seeking to

contribute to and grow with a dynamic, progressive and innovative

organization. Proven success in building strong and sustainable

relationships with customers, business partners, peers and upper

management. Able to work in a team-oriented environment or independently

with minimal supervision. Recognized for compliance with policies and

procedures, strong interpersonal skills and adaptability. Excellent

communication and organizational skills. Readily adapt to new professional

settings/industries and adeptly acquire skills and knowledge toward

supporting company goals.

1 Areas of Expertise

Health Information Account Management Interpersonal Skills

Management Strategic Sales Communication Skills

Cerner-Allscripts Microsoft Office Suite Diagnosis ICD-9CM Coding

Medicare & Medicaid CPT Procedural Coding Customer Service

billing

Meditech Applications

2 Key Skills Assessment

Health Information Management - Committed to accurate maintenance and care

of health records through traditional and electronic means.

Corporate Communication - Strong ability to communicate with customers,

patients, business partners, upper management and key decision makers.

Strategic Sales - Developed and implemented successful sales strategies

that have resulted in and increase in revenue, performance and

productivity.

3 Professional Experience

USAirways, Inc., Charlotte, NC

1981 - Present

Flight Attendant

Ensured passenger safety and satisfaction according to FAA and company

standards on aircraft.

< Welcomed passengers and explained flight safety procedures.

< Sold and marketed products during flights; served food and beverages

to passengers and made flight announcements.

< Ensured safety of passengers during take-offs, landings and

emergencies.

< Informed and educated passengers on any unforeseen circumstances.

< Acted as British Airways representative from 1994-1996 with training

in London, England.

< Performed domestic and international inflight training on ten

different types of aircraft.

< Won several awards for On-Board Sales.

Alltrix, Miami, FL

2011 - 2012

Healthcare Account Specialist

Responsible for maintaining customer accounts, as well as promoting

products and services offered.

< Developed and implemented sales calls to designated Florida Healthcare

Facilities to increase clientele.

< Coordinated meetings, "Lunch and Learn" with IT department managers to

promote HP healthcare technology products.

< Developed new customer relations through telephone contact and sales

activity.

Karen B Cramer Resume, Page 2

Integrative Health and Wellness, Miami, FL

2008 - 2010

Manager

Oversaw operations within the Wellness Center, including financial

oversight and inventory management.

< Monitored and maintained inventory, including purchasing equipment and

supplies as needed.

< Assisted with customer billing and mailing.

< Assisted in promoting a healthy lifestyle by setting up lecture rooms

at various hospitals.

< Handled various administrative support duties, including filing, CPT

coding and stock supplements.

< Acted as personal assistant to Wellness Center Director.

4

5 Internships

HIM Intern - West Gables Rehabilitation Hospital, Miami, FL

HIM Intern - Memorial Regional Hospital, Hollywood, FL

HIM Intern - Boca Raton Regional Hospital, Boca Raton, FL

HIM Intern - North Broward Memorial Hospital, Pompano

Beach, FL

6 Education & Certifications

B.S . Bachelor of Science, Health Information

Management - Florida International University

A.A.S. Associate in Applied Science, Travel and Tourism - Herkimer

County College

RHIA Examination & CCS Examination - Pending February 2013

Health IT Certification - Mini-Course in Medicare and

Medicaid in the Electronic Health Record 6/2008

AHIMA - American Health Information Management Association

(Presenter) certified 2007

7 Memberships & Associations

AFA - Association of Flight Attendants

HIT - Health IT Certification on Meaningful Use: A Mini-Course on the

Medicare and Medicaid her

SFHIA - South Florida Heath Information Management Association

Contact this candidate