Engineer Management

ARCHANA SINGH

Mobile: +91-875*******

E-Mail: ***********@***.***

In pursuit of challenging assignments in Customer Relationship Management/ IT-Infrastructure and Administration with an organization of repute

Industry Preference: IT

PROLOGUE

Result-oriented professional with nearly 6 years of rich experience in IT Operations entailing:

- System Management - System / Network Administration - Infrastructure Management

- Process Management - ITIL Framework - Team Management

Currently associated with HCL Infosystems Ltd., Lucknow as Customer Engineer.

Proven record of analyzing processes & workflows, assessing their efficacy, relating to business plans & goals and suggesting re-engineering / simplification solutions.

Adroit in handling entire IT operations with experience in setting up / maintaining networks and networking devices administration.

Deft in the management of operating system, network and applications with experience in configuring and troubleshooting various hardware and software related issues.

Possess broad competence in strategic management with the distinction of driving new IT initiatives, designing corporate infrastructures & contributing in achievement of organizational objectives.

PROFICIENCY MATRIX

FUNCTIONAL

Ω Network / System Administration

- Installing, configuring and maintaining networks, network equipments and devices along with implementing group policies; installing & monitoring Security Tools.

- Handling troubleshooting of File & Print Servers, hardware and network problems as well as configuring Active Directory; creating users & group and allotting permissions.

- Troubleshooting problems pertaining to File Server, Workstation, System Performance, Application Conflicts and System Bugs as well as addressing queries regarding the Information System / Software including maintenance of hardware / software support.

Ω IT Infrastructure Management

- Maintaining platform computing infrastructure like switches, routers, desktops and servers.

- Handling the daily operations to ensure that the network and the infrastructure are up & running and as a whole provides a high degree of reliability and availability.

- Assessing system capabilities, identify limitations, evaluate and recommend hardware / software solution to meet business needs.

TECHNICAL

Chip Level: Repairing of all types of Desktop, Servers, Printers, etc.

Component Level: Repairing of all types of Computer Hardware

Testing: Analog/ Digital/ Power Circuit Design, Schematic Capture, Verification & testing of boards

Networking: Configuring LAN /VLANs

Windows: Versions of Windows, Managing Accounts, Networks

Ω Customer Relationship Management

- Enhancing the customer satisfaction matrices & monitoring customer complaints on loans.

- Building and maintaining healthy business relations, ensuring maximum customer satisfaction.

CAREER CONTOUR

Since Sep’06: HCL Infosystems Ltd., Lucknow as Customer Engineer

Growth Path:

Sep'06 - Jul'08 as System Support Engineer

Jul'08 – Jul'10 as Associate Customer Engineer

Since Jul’10 as Customer Engineer

Key Result Areas:

Ω Responsible for managing infrastructure of 1000 Computers/Laptops & more than 30 servers, Windows 2003 Domain Structure which includes Domain Controller and Anti Virus Server.

Ω Supervising the installation, troubleshooting and maintenance of all types of servers (Win 2K3, Win2K, RedHat Linux) including their hardware and software like Domain Controllers, DNS, DHCP, IIS, Norton Internet Security, E-Mails, Print Server.

Ω Accountable for Mail Routing, Replication between Server, troubleshooting on Server, Creation and Management of user profile, Backup and Recovery, Security, Creation and Management of Group as well as users polices, Management of primary and Backup Server, Scan Mail, Troubleshooting on client side problems.

Ω Coordinating installation, configuration, implementation and maintenance of MS Outlook Express, Terminal Services on Windows 2003 Server & thin client.

Ω Liable for monitoring, troubleshooting & maintenance of Local Area Network (LAN) and desktop support.

Highlights:

Ω Efficiently controlled PCDF milk project in SD Department for the organization.

Ω Proficiently handled a team for entire chip level & component level repairing of all Desktop & Laptop in-testing.

Ω Effectively organized a setup for DAT drive repairing in Lucknow in 2008 when it was required by State Bank of India urgently.

Ω Successfully handled, coordinated and supervised a team of 8 engineers to maintain the back end Hardware Support/ I.T. Infrastructure of major Govt./BFSI/Education.

Ω Adeptly worked as team lead from Jan’11 – Mar’11 for SAP implementation in HCL, Lucknow.

Ω Adroitly streamlined major problems in PCDF in support due to Lacto PCB which was not repairable by HCL had to be changed for which R&D team was created.

Ω Skillfully took steps taken to improve the profitability of operations like Above point & DAT drive solution added profits upto 25 Lacs in services.

EDIFICATIONS

2006 Diploma (Instrumentation & Control) from F.G.P Engineering College, Rae Bareilly. Secured 74%

PERSONAL DOSSIER

Date of Birth: 11th July 1987

Address: House No.: 512/365, 4th Lane, Nishatganj, Lucknow -226007

Language Proficiency: English and Hindi

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