Customer Service Manager
Resume:
Sara C. Suarez
Los Angeles Ca, **016
E-mail: *********@*****.***
OBJECTIVE: Bilingual Print Production Operation Specialist seeking a position in a highly professional establishment where I will be challenged and I can utilize my skills and training to be a great asset to your company.
Qualifications: Bilingual: English & Spanish. Positive attitude and self motivated, Strong Customer Service Skills, Quick learner with the Ability to adapt to new procedures. Able to perform multitask projects. Work with Programs such as Adobe 7.0, Excel, Print smith, MS word and DigiPath Xerox Free Flow.
WORK EXPERIENCE:
Semper International LLC\ Office Depot, Long Beach, Ca September 2007 - present
Production Operations Specialist / Coordinator: Duties including but not limited to: Manage and direct all production-related and technical aspects as it relates to Large Format, Digital Printing and finishing. Scan Documents for Operating high-speed Copying. Coordinate and assists as needed to perform simple pre-flight digital files preparations and originals, clean up where applicable. Print quality standards, and customer’s quality specifications. Oversee, coordinate pre-production work. Meet Production schedule. Monitor and ensure sufficient supplies and material for production. Maintaining proper maintenance and calibration of all large format, digital printers & finishing equipment. Scheduling all large format, digital printing functions to meet production deadlines. Identify sources of downtime. Identify ways of reducing waste and improving effect icy
Printing & Promotion plus, Colton Ca November 2005 –August 2007
Production Manager/Data Processor
Duties include but not limit to: Copy, mailing, input Variable data, Preflight all data files prior to performing the work order requirements. To comply unique marketing, mailing fulfillment, database needs and verify accuracy of data to be entered. Convert, parse, sort and manipulate data files using various database programs such as Satoi Bulk mailer. Lead crew to meet production and deadlines. Effectively sorts processed packages by service level and carrier, ensuring that all vendor pick-up shipments as scheduled. Work closely with press and general managers to improve efficiency and quality.
Office Depot, Temecula, Ca January 2004 – May 2005
Customer Service Manager:
Directly responsible for supervision of employees, including hiring, scheduling, corrective action and other related issues. Sets performance standards to meet or exceed service goals of the division. Analyzes and understands customer service trends based on complaints, secret shopper and other reports. Assist staff with their needs, resolves concerns and difficulties. Resolve customer service issues that have been escalated from CSRs or division supervisors. Lead and motivate team to meet company-wide service goals. Work effectively with customers, vendors, peers, and management.
Copy Co. Document Center, Palm Springs, Ca Oct. 1999 – Jan. 2004
Store Manager (Co. Closed So. California Operations) Oversees, plans, and directs the activities of a modern printing plant; prepares or directs the preparation of cost estimates; establishes and coordinates methods and procedures for economical and efficient production. Supervises directly or through subordinate supervisors a large staff of employees engaged in pre-press preparation, binding operations; plans and directs formal and on-the-job training programs. Specifications for a wide range of printing and binding jobs to be contracted to commercial printing vendors as needed.
Machines: PC platform, Xerox Igen3 & 4, CP1000, WF Cannon IPF 9000, HP Design jet z6200, Xerox 2060, 6115-38-80, 5000, Doc 40,252 & 7655, 6100 Docutech, 6060 with Cero, 5252 and Doc 40 with Fiery, Konica 8050-92, 7185 and 7065, Pitney-Bowes DI-400 and PB Inserter, Oce9100and Rena 1& 2 inkjet. Heidelberg 9150. Imprint 2000. Plock matic Collator Skills: Mounting, Laminating, Banners, Ship & Receive, Cross train for Bindery, Finishing and Fulfillment, Litigation, Bulk mail, monitor inventory, Color Corrections. and Warehouse Clerk.
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