Customer Service Maintenance

Javier Silva

B.S. Industrial Engineer, Major in Electrical Engineering

***** ****** **., ** ****, TX 79925

Home: 915-***-**** Cel: 832-***-**** e-mail:*******@*******.***

• BACKGROUND

o CMMS MP2 Maintenance Planning-Scheduling Software

o Worked under DOD2000, ISO9000 Standards, developed SOP –Standard Operating Procedures- for equipment operation and for set-up and machinery maintenance.

o Worked in a steam electrical generation plant within a paper mill plant

o Manufacturing of Centrifugal Casted Fiber Glass Reinforced Pipe

o Aerospace industry: Electronics Assembly: SMD – BGA, hand soldering and rework assembly plant, assembly and wire prep industry: Wire harness and hardline cable, crimping, wire stripping, etc. Maintenance and Facilities Mgr.

o Steel manufacturing Industry: Rolling mill steel manufacturing plant production and facilities equipment coordinator.

o Food Processing Manufacturing Plant: Milk dehidration – powderizing - canning plant, production and facilities equipment supervisor.

o Paper Industry: Pulp and Paper production plant, maintenance general worker.

o Industrial sales, Purchasing: Sales in electronic assembly, metal mechanic industries, sales engineer, territory sales manager.

• PROFESSIONAL EXPERIENCE

HOBAS PIPE USA, Houston, Texas 04/2011-present

(Fiber reinforced centrifugal casted pipe manufacturing)

Maintenance Manager

Managing the productive and non-productive equipment and facilities, ensuring all adjustments and equipment set up is made according to procedure abd standards, administering the department as a whole trough MP2 CMMS Maintenance Software, assuring the predictive – preventive maintenance program runs as scheduled, implemented previously by myself off a non-working program, all departments such as Electrical, Mechanical, Fabrication and Manufacturing Set Ups under my coordination and guidance, Schedule Work Orders, Statistics and trending charts being carried out as planned, recently I help the company to rebound from a very bad ISO audit the previous year to a commendable one now for two years in a row under my direction. Down times, Reliability, Availability and Maintainability greatly improved under my direction, staff issues and time management also strongly reinforced and improved. Procedures and Training programs put in place and interdepartmental relations also at their best interaction. Managing 3 Supervisors, and 14 technicians, 1 planner and 2 tool crib clerks.

W. SILVER, INC. (Steel Mill – Steel Products Manufacturing Plant) 08/2006 – 03/30/2011

Maintenance Supervisor, Coordinator and Manager

Ensuring final product is within spec limits by analyzing equipment common and uncommon variations at different stages of production in order to maximize rolled throughput yield while increasing process capability performance via failure mode and evaluation analysis for critical to quality operations, thus reducing the cost of poor quality and minimizing hidden costs at the same time increasing profit and customer satisfaction, eliminating scrap generation and supervising maintenance supervisors all shifts, technicians, and building facilities. Schedule and expediting work orders for preventative and predictive maintenance according software parameters per MPulse and KRONOS software. Responsible for Production Equipment and Facilities.

Successfully reduced down time by applying six sigma tools.

Carried out improvement projects that have made a high impact in down-time, spending and process control in the areas of Furnace, Conveyors, Transmissions, Hydraulics, De-scaling, etc.

Currently managing 4 Supervisors, 24 technicians, welders and custodians, 24/7.

KTEC EQUIPMENT AND SUPPLY 10/1997 – 07/2006

Mexico Sales Manager

• Coordinated buyers for lowest cost of acquisitions and best choice shipping/invoicing

• Led the Customer Service and Sales Team in the country of Mexico and El Paso-Juarez region, including Purchasing and Expediting Departments

• Administered account territories individually and as a group

• Negotiated contracts for Blanket Order and Large Construction Projects

• Set up objectives and Goals for Individuals and overall as a Company.

• Responsible for customer service and problem resolution issues.

• Developed an Inventory Control System for Blanket Orders on consumable items.

• Managed Manufacturer Representatives for Accounts Maintenance

• Boosted company sales per year in 300% during my first year

• Performed as Instructor on the following subjects:

o Electrostatics in the Production Floor

o Soldering and De-soldering

o SMT Rework

o Total Quality Management

WESTINGHOUSE DEFENSE AND ELECTRONICS CENTER. (Aerospace, DEC, Electronics Assembly Plant – Wire Harness Assembly Plant) 08/1990 – 1/1997

Maintenance and Facilities Manager, Maintenance General Supervisor, Maintenance Engineer

Designed, executed and carried out the MRO Inventory Control System for Tool Crib

Administration of Purchase Requisitions and PO’s

Designed and Executed the Link to Program Budget Tool Service for Accounts

Managed and Forecasted Yearly Budgets for Plant and Sub-account programs

Developed a Work order Program to charge Budget Centers

Coordinated Building and Grounds maintenance

Coordinated Production Equipment maintenance

Developed, executed Preventive, Corrective Maintenance Programs

Designed Machinery Down-Time Charts and Graphics

Designed and carried out the Quality Control and Customer Service Maintenance Program

Coordinated attendance, Benefits and Overtime for associates

Managed Maintenance contracts with equipment support companies

Created the Maintenance Technician Certification Program

Worked under DOD2000 and ISO9000 Workmanship standards

Designed and modified tooling for hard line coax cable assembling

• Performed as Instructor on the following subjects:

o Wire stripping and crimping techniques

o Automatic wire processing machines

o Total Quality Management

o Electrostatic Control Discharge (ESD)

o Soldering Thru-Hole, SMD, BGA

MEAD JOHNSON DE MEXICO (Food Industry)

Equipment and Building Maintenance Supervisor

Carried out Preventive and Corrective Maintenance for Production Machinery

Designed the Safety Hi-Pressure Shut-off System for the Steam Plant

Executed Corrective Service for Electrical Power Plants and Generators

Coordinated and Fined tuned the can sealer department

Supervised all Maintenance Technician team

CECHISA (Pulp-Paper processing plant)

• Diverse jobs at electrical power generation plant and productions departments, maintenance, etc. during school breaks.

• EDUCATION

Industrial Engineering, Major in Electrical Engineering

Institute of Technology Chihuahua Campus

Technical High School, Electrical Technician

Institute of Technology Chihuahua Campus

• ADDITIONAL TRAINING

Electrostatics Principles and Fundamentals

The Simco Company, Hatfield, PA

Clean Room Operation and Construction

Mark Wells, Clean Room Technology, Phoenix, AZ.

Soldering, Desoldering, PC Board Rework

American Hakko, Santa Clarita, CA

Surface Mount and Thru Hole Assembly and Rework

PACE, Inc., Baltimore, MD

Sandler’s Sales and Customer Service Training Program

Sandler Institute, Phoenix, AZ

Total Quality Management, Lean Manufacturing

Westinghouse Electric Corp., Chihuahua, Chih.

The 7 Habits for the Highly Effective People

Stephen Covey Institute, Phoenix, AZ

Statistic Process and Torque Control

Tool University, AIMCO Portland, OR

Pneumatic Controls

FESTO Chihuahua, Chih.

Maintenance Administration and Control

ITCH Chihuahua, Chih.

Lean Manufacturing

System Sensor/Honeywell

6 SIGMA

Kim Pries personalized training currently being taken.

DRUM Type Copy Machines Service

XEROX Corporation, Dallas, TX.

Bridgeport Machines CNC Programming & Maintenance

Taylor-Simpkins, El Paso, TX.

LASER WELDING SYSTEMS Maintenance

Raytheon Corp. Chihuahua, Chih.

VIDEO JET Ink jet Coding Machines

Videojet Technologies, Chihuahua, Chih.

Refrigeration and A/C/Evap Systems Theory and Maintenance

Grupo Lozano, Chihuahua, Chih.

• MISCELANEOUS SKILLS

• Bilingual English - Spanish

• MS Word, Excel, Power Point, Outlook, Draw, CAD users level

• Optical Inspection Equipment

• Ultrasonic’s Cleaning Procedures and Equipment

• Water treatment process deionization, recycling

• CNC Controlled Machine tools programming

• Laser welding equipment

• Leak detection equipment, vacuum pumps and cold traps

• Environmental Chambers and Vibration Test Equipment

• Air Conditioning and Heating

• Thermal Profiling for Wave Solder Machines and Reflow Ovens

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