Customer Service Manager

Cameron T. McIntosh

**** *.******** ***. *

Chicago, Il 60618

773-***-****

Online portfolio: http://www.coroflot.com/stilcam2020

Email: ***********@*****.***

Professional Objective

To build a career and leadership skills with a company that welcomes team

players.

Experience

Online- Customer Service Technician, Dreams Retail (Fanatics), Northbrook,

IL September to Present

. Answer chats & emails professionally

. Respond to customer inquiries

. Research required information using available resources

. Handle and resolve customer complaints

. Provide customers with product and service information

. Enter customer information

. Process orders, forms and applications

. Identify and escalate priority issues

. Route chats and emails to appropriate resource

. Follow up customer calls where necessary

Production Technicians, Cision, Chicago, IL January to June

. Responsible for performing non-linear editing for our clients; for

helping maintain proper functioning of recording devices and

equipment; as well as assisting in general duties around the

Production office.

. Editing of broadcast content primarily via Adobe Premiere

. Delivers several products to clients utilizing a number of platforms

and systems

. Requires close attention to detail to ensure that all business orders

are accurately completed in a timely manner

. Monitor status of business orders and provide updates on any delays to

ensure appropriate communications to clients

. Ensure the highest level of internal customer service (inter-

departmental communications)

. Perform other tasks as directed and assigned

Stock/ Web Support, Nordstrom, Chicago, IL, October to November

. Unpack, sort and stock newly arrived merchandise

. Manage merchandise in accordance with inventory control processes

. Assist in maintaining clean and organized selling floors and

stockrooms

. Ensure all merchandise is accurately ticketed

. Strong organizational, math and written communication skills

. High level of accuracy, attention to detail and ability to prioritize

multiple tasks in a fast-paced environment

. Demonstrate computer proficiency and comfortable learning new computer

applications

. Ability to communicate clearly and professionally with customers and

coworkers

Motion Control Assistant/ Graphic Design Freelance, Towers Productions,

Chicago, IL, July to September

. I acted as a graphics liaison at viewings

. Assisted in 2D/ 3D show content animations and stills (photo's) using

After Effects and Photoshop

. Photo touch up and restoration

Traffic Coordinator/ Production Assistant, Answers Media, Chicago, IL,

August to February

. Data entry- created an organized spreadsheet comprised of clients

. Assist Traffic Manager: develop and maintain daily, weekly and monthly

production schedule

. Assist in maintaining files on the FTP sever

. Monitor job progress by tracking job schedules and communicating

changes of job status

. Ensure team members meet all deadlines

Education

B.A. in Visual Communication, West Wood College, Chicago, IL

Special Skills

Proficient in Windows and Mac operating systems OS X, FileMaker, MS Office

Suite

(MS Word, Excel Outlook and PowerPoint)

Adobe CS2/CS3/CS4: After-Effects, Illustrator, In Design, Photoshop, CSS,

Dream weaver, Flash, Image Ready, Final Cut Pro, Package Design,

JavaScript, and 3D-Max

References Available Upon Request

Contact this candidate