Sales High School

Floyd Lannen Jr

Email: ********@***********.***

Address:

City: Baltimore

State: MD

Zip: 21222

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-focused management professional offering over 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Educational Background:

High School Dipolma from Arundle Institute of Technology, Baltimore MD 1/2001 to 2/1990 (Computers, Communication, Electronics)

High School Dipolma from Community College of Baltimore - Dundalk, Baltimore MD 1/2001 to 12/2012

High School Dipolma from Arundle Institute of Technology, Baltimore MD 1/2001 to 12/2012

High School Dipolma from Dundalk Senior High, Baltimore MD 1/2001 to 12/2012

Job History / Details:

Professional Summary

Results-focused management professional offering over 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Core Qualifications

Staff training/development

Consistently meet goals

Efficient multi-tasker

Staff training

Supervision and training

Sound judgment

Calm under pressure

Team Building

Team Leadership

Team Player

Customer Relations

Organizational Skills

Experience

October 2005 to July 2011

U.S. Army Ft. Stewart, Georgia

Supervisor, Non-Commissioned Officer (NCO)

Developed and supervised team of 25 professional soldiers. Served as mentor to junior enlisted team members. Improved soldiers readiness for combat in preparation of deployment. Accomplished this by developing soldiers mentally, physically, and financially for future deployment. Created a positive and safe atmosphere for all soldiers. As safety NCO, I researched, developed, and created the safety program for the unit. Worked with senior leaders (enlisted and officers), to promote continuity and teamwork for a successful unit.

May 1996 to October 2005

Sprint Columbia, Maryland

Store Supervisor

Hired and trained all sales staff for new store location. Resolved an average of 20-30 customer complaints per month regarding sales and service. Monitored customer preferences to determine focus of sales efforts. Reduced the number of escalations per month. Generated monthly and annual sales reports. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Led sales calls with team members to establish sales and customer retention goals. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Created strategies to develop and expand existing customer sales, which resulted in increase in monthly sales. Verified that all merchandising standards were maintained on a daily basis. Promoted team concept and unity for a successful store.

Education

2013 TESST College of Technology Baltimore, Maryland

Associate of Applied Science Information Technology

Software applications, Web design, Networking concepts, Computer hardware and Operating systems, Linux system administration, Windows, Networking security, Networking with TCP/IP, Routing and switching.

2011 Community College of Baltimore - Dundalk Baltimore, Maryland

Associate of Applied Science Information Technology

Attended two semesters with a 4.0 grade point average before going to TESST College

1990 Arundle Institute of Technology Baltimore, Maryland

Diploma Computers, Communications, Electronics

Computer hardware and Operating systems, Electrical concepts and theory, schematic layouts, repeaters, base stations.

1982 Dundalk Senior High Baltimore, Maryland

High School Diploma General Studies

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