Customer Service Engineer
Resume:
Title:Admin Assist /Photographer
********@*******.***
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NAME: Boijayanta Bezbarua
ADDRESS: **** ******* ****** *** #*
CITY: San Francisco
STATE/PROVINCE: CA
ZIP/POSTAL CODE: 94116
COUNTRY: USA
EMAIL: ********@*******.***
PHONE: 415-***-****
CANDIDATE ID: 109884
CITIZENSHIP: Requires Sponsorship
EDUCATION: Doctorate
EXPERIENCE: 2
WILL RELOCATE: Yes
RELOCATION INFO:
JOB WANTED: Any
RATE NEEDED: 85000
HOMEPAGE:
HOTSKILLS:
ESUME
Boijayanta K. Bezbarua
2318 Taraval St, Apt 2
San Francisco, CA 94116
********@*******.***
SOFTWARE SKILLS
Languages: Java, Python, C/C++, HTML, SQL, JSP, XML, UML, and Fortran
Application Server: ATG Dynamo
OS: Windows NT/2000, UNIX, Solaris and Linux
RDBMS: Oracle 8i, SQL Server, and Microsoft Access.
EDUCATION
Ph.D
., University of Massachusetts, 1997.
M.S
., University of Maine, 1989.
B.Tech
., Indian Institute of Technology, Madras, 1987.
EMPLOYMENT
Liquid Thinking, San Francisco, April 2001 to present
OnePage, Redwood City, January March, 2001
Phoenix Pop Productions, San Francisco,
1999 - 2001
University of Massachusetts,
Amherst, 1997 - 1999
WORK EXPERIENCE
Java Systems Engineer
June 2001 to present, Liquid Thinking
Project: LeapFrog Web Site Development
Role:
Application Developer
Responsibilities: Develop web-based Customer Service Application for LeapFrogs customer
service requirements. The Customer Service Application provides user search and user
information editing functionalities, provides product subscription search and cancellation
functionalities, and generates customer service request logs. Used SQL to look up data in
database. Utilize Dynamo web application server and Oracle database to develop the
Customer Service Application.
Tools: Java, Dynamo, HTML, SQL and Oracle 8i
Java Systems Engineer
April 2001May 2001, Liquid Thinking
Project: LeapTrack
Role:
User Interface Engineer
Responsibilities: Developed a Swing based Windows client for uploading and downloading
assignments to and from LeapFrogs proprietary educational toy, LeapPad. In addition, the
client application displayed student and assignment data. The client application was
designed for use in elementary schools. Also, the client application was designed for
connection to a centralized web-based server that provided a repository for all
assignments. Utilized Microsoft Access to store student and assignment data on the client
machine.
Tools: Java Swing and Microsoft Access
Role:
Release Engineer
Responsibilities: Developed build scripts in Python for a web-based server application
that served as a repository and a prescription system for all assignments loaded via a
Windows-based client application from LeapFrogs proprietary educational toy, LeapPad.
Also, wrote build scripts for the client application. Performed build operations for the
server application. Utilized Solaris as the platform for the server application and
Windows 2000 Professional for the client application.
Tools: Python and Dynamo
Platform: Solaris and Windows 2000 Professional.
Portal Engineer
January 2001March 2001, OnePage
Role: Portal Application Developer
Responsibilities: Performed code clean up and optimization of OnePages proprietary
portal development code. Performed debugging and rigorous testing of portal development
code.
Tools: Java, JSP and Resin Servlet Engine
Software Engineer
November 2000December 2000, Phoenix Pop Productions
Project: SpotLife Web Site Re-engineering
Role:
Web Developer
Responsibilities: Implemented front-end code for re-engineering/redesigning SpotLifes
web site. SpotLife is a provider of integrated personal video solutions. Utilized HTML and
Dynamo to implement front-end code. Utilized Photoshop for drawing and editing images.
Performed rigorous testing of front-end code.
Tools: HTML, Dynamo and Photoshop
Software Engineer
September 2000October 2000, Phoenix Pop Productions
Project: Genealogy Web Site Re-engineering
Role:
Application Developer
Responsibilities: Designed code for porting Genealogys legacy storefront code to Dynamo
Commerce Server. Documented and detailed the design process. Used Dynamo SQL Repository to
map existing Genealogy schema/database to Dynamo Commerce Server objects. Utilized SQL to
create and delete database tables, insert data into tables and look up data. Used XML in
modifying the template definition file that described the relationship of the Dynamo SQL
Repository to the Oracle database.
Tools: Java, Dynamo, SQL, XML, and Oracle 8i
Software Engineer
April 2000August 2000, Phoenix Pop Productions
Project: Sparkcharge Web Site Development
Role:
Application Developer
Responsibilities: Designed and implemented code for membership registration, member
services, and encryption of membership information for a financial services company,
SparkCharge. SparkCharge provides virtual Visa accounts for online shopping. Validated
credit card transactions in conjunction with CyberSources ICS applications. Used Dynamo
web application server and Oracle database to develop the member services area. Used SQL
to look up data in database. Utilized UML for formulating the object model for the member
services area. Performed rigorous testing of member services code.
Tools: Java, Dynamo, HTML, SQL, UML, and Oracle 8i
Software Engineer
February 1999February 2000, Phoenix Pop Productions
Project: WineShopper Web Site Development
Role:
Application Developer
Responsibilities: Designed and implemented code for membership registration and
associated member services (cookie recognition, login/logout, order history, wine reviews,
wine list, and saved-shopping cart) for an on-line wine retailer, WineShopper. Utilized
Dynamo web application server and Oracle database to develop the member services area for
WineShopper. Used SQL in conjunction with JDBC to look up data in database. Utilized UML
for formulating the object model for the member services area. Performed rigorous testing
of member services code.
Tools: Java, Dynamo, HTML, SQL, UML and Oracle 8i
COMPUTER CLASSES
Introduction to Networking Protocols, UC Berkeley Extension, Spring 2001.
UML and the Object Model, UC Berkeley Extension, Spring 2000.
Introduction to Data Structures using Java, UC Berkeley Extension, Spring 2000.
Programming in Java, University of Massachusetts, Amherst, Spring 1998
PROFESSIONAL AWARDS
Academic Achievement Award for Doctoral Dissertation from American Water Works
Association, 1998.
Best Scientific Paper, 1993-1994, Rosen Memorial Award from International Ozone
Association.
PUBLICATIONS/PRESENTATIONS
Author/co-author of 9 scientific publications in peer reviewed journals, proceedings, and
project reports.
Presented research at 4 national/international conventions.
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