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Quality Control Customer Service

Location:
McKinney, TX
Posted:
December 04, 2012

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Resume:

James Selmon

Email: abpzw8@r.postjobfree.com

Address: **** ******* *****

City: Mckinney

State: TX

Zip: 75070

Country: USA

Phone: 617-***-****

Skill Level: Management

Salary Range: $63,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JAMES SELMON

8608 Wadkins Court ~ McKinney, TX 75070

617-***-**** abpzw8@r.postjobfree.com

PRODUCTION OPERATIONS MANAGER

Performance oriented professional with a significant record of results and the unique ability to blend an entrepreneurial spirit with business acumen to surpass established objectives. Adept at incorporating lean operation methods, team based training and evaluation engineering incentives. Ensured the integrity of production, packaging, labeling and distribution operations while maintaining productivity levels. Improved general safety standard and training, reduced costs and equipment functionality in a multi-shift manufacturing and warehouse environment. Demonstrated team management skills in areas of hiring and performance evaluations. Proven track record for successfully motivating hourly and salaried staff. Proficient abilities using Kronos, WMS, SAP and Mini-Mint.

CAREER ACCOMPLISHMENTS

* Implemented Six Sigma techniques that yielded dramatic improvement in the following areas:

Improved Picking Accuracy by 35% and achieved an accuracy level of 99.8%

Increased Inventory accuracy by 80% and enhanced average receipting time 35%

Reduced process time within 0.5 to 1 hours of initial order.

* Ensured efficiency and productivity levels did not decline below 80% by assisting Industrial Engineers with time studies and collecting machine downtime logs and time-study reports.

* Guaranteed deadlines for assignments were met by accurately estimating worker-hour requirements through careful study of production schedules.

* Improved processes and quality control by analyzing production, and providing operational reports to highlight and solve issues.

* Earned Lean Six Sigma Black Belt.

PROFESSIONAL EXPERIENCE

NAVISTAR SST, Garland, TX Present - Plant Closing

Team Leader II

* Charged with providing front line management for enterprise sourcing, process improvement and implementation of projects in compliance with cost, schedule and quality constraints.

SILVER LINE BY ANDERSON WINDOWS, Garland, TX 2011 - 2012

The nation's leading vinyl window and door manufacturer.

Production Supervisor

* Reviewed processing schedules and production orders and made decisions concerning inventory and process improvement, considering budgetary limitations and time limits.

* Implemented production tracking and quality control systems, analyzed production, quality control, maintenance, and other operational reports to detect production problems.

CAMPBELL SOUP, Paris, TX 2010 - 2011

Group Leader/Supervisor

* Led 2nd Shift operation with limited managerial support in all daily aspects for general staffing and soup manufacturing within a unionized production facility for 70 associates.

* Mastered complex technology/equipment, to-the-minute efficiency measurement, and deadline-driver world of high-speed packaging of hot and cold blend liquid canning procedures.

* Developed internal and external performance management dashboards which enabled business intelligence reporting including benchmarking, metric identification, performance measurement, and target setting.

JAMES SELMON PAGE TWO

PROFESSIONAL EXPERIENCE

(Continued)

THYSSENKRUPP ELEVATOR, Chicago, IL 2009 - 2010

Warehouse Inventory Manager (2010)

Field Service Superintendent (2009 - 2010)

* Managed warehouse operations for inventory parts/material and all construction site 'just in time' (JIT) supplies, shipping and receiving.

* Maintained on-site parts inventory of 8,000 stock items; scheduled drivers' routes for central region offices of Illinois and Indiana.

* Held oversight responsibility for all regulatory requirements.

* Saved $50 million by significantly remodeling and reorganizing parts stock room.

* Improved customer service and lowered refunds 50% resulting in $125 million cost savings.

* Administered budget, cost containment and communicated results to executive management.

PEPSICO, (formerly Quaker Oats), Bridgeview, IL 2006 - 2009

True Efficiency Leader

* Supervised three full-time shifts six days per week, including direct supervision of all day-shift operations, and supervision of 2nd and 3rd shift operations through two salaried shift supervisors.

* Responded to 24-hr emergency calls requiring immediate attention and resolution.

* Consulted with company principles daily to discuss status of line performance and delivery schedules, and to address issues requiring immediate and long-term corrective action plans.

* Awarded, consecutively in 2007, Period 1 and 2, the Quaker Oats Gold True Efficiency Line Performance Award for exceeding corporate efficiency goals by Vice President of Operations.

UNITED AIRLINES, INC., Chicago, IL 2005 - 2006

Field Operations Supervisor

* Served as Front Line Leader for 70 personnel union workforce and provided dispatch across 32 gates and two separate airport terminals. Interfaced with governmental, contractors and contract vendors.

* Reduced missed baggage time 35% through enforcement of company rules and procedures for union employees' and spearheaded employee mobility program to assist with missed baggage.

MILITARY EXPERIENCE

US NAVY, Norfolk, Virginia & San Diego, California 2000 - 2005

Rank: Officer/Lieutenant (03) Maintenance Supervisor~ Auxiliary & Electrical Systems

EDUCATION

UNIVERSITY OF MIAMI, Miami, FL

Bachelor of Science, Communications/Psychology

ART INSTITUTE OF DALLAS, Dallas, TX

Associate of Arts, Business

VILLANOVA UNIVERSITY, PA

Lean Six Sigma Black Belt (LSSBB)

CERTIFICATIONS

Better Processing Controls School, Certificate Paris Jr. College Paris, TX

OSHA-30, 2010 Occupational Safety & Health Administration Ohio, IN

OSHA-10, 2011 Occupational Safety & Health Administration Paris, TX

General Forklift Driver, Certificate National Lift Truck, Inc. Franklin Park, IL



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