Customer Service Engineer

Ronald Kurtz

Email: ********@**-********-********.***

Address:

City: Alcester

State: SD

Zip: 57001

Country: USA

Phone: 605-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly accomplished, disciplined and dedicated professional seeking to contribute and grow with a progressive and dynamic organization Highly regarded as team player and performer with a constant record of completing assignments under challenging deadlines Highly effective troubleshooter of hardware and software both locally and in remote locations. Results oriented individual with an exemplary track record of success in customer service, installation, operations, and maintenance. Direct and decisive leader with a "hands on" management style

Educational Background:

High School Dipolma from Western Iowa Tech Community College, Sioux City IA 1/2001 to 3/1988 (Telecommunications Technology)

Job History / Details:

Summary

Highly accomplished, disciplined and dedicated professional seeking to contribute and grow with a progressive and dynamic organization

Highly regarded as team player and performer with a constant record of completing assignments under challenging deadlines

Highly effective troubleshooter of hardware and software both locally and in remote locations.

Results oriented individual with an exemplary track record of success in customer service, installation, operations, and maintenance.

Direct and decisive leader with a "hands on" management style

Skills

Solid independent worker

Consistent work history

Solid communication skills

Strong interpersonal skills

Troubleshooting

Customer service skills

Strong organizational skills

Strong work ethic

Team player

Timely project completion

Deadline driven

Flexible work schedule

Accomplishments

12 years experience in installing, optimizing and integrating cellular telephone fixed networks, central office and auxiliary equipment

Chosen for technical skills to participate in testing new technology by participating in the CDMA trials in the countries of Argentina, Brazil and Peru

Team Leader implementing cellular systems in Orlando, FL, and Caracas, Maracaibo, and Puerto La Cruz, Venezuela

Cede Tel and Motorola Alliance Outstanding Performance Award 1994

Latin America Directors Award for Outstanding System Implementation 1995

Award and Recognition of Contribution to the Cellular Infrastructure Group 1997

Award and Recognition of Contribution to Network Solutions Sector 2000

Experience

March 2000 to Current

R&D Enterprises Inc Alcester, SD

Technical/Operations Manager

Install, configure and maintain computer system hardware and software

Design, install, configure and program intelligent Martin lighting system utilizing LightJockey software

Design, build and maintain websites utilizing HTML, CSS, javascript and the content management systems Wordpress and Joomla

Search Engine Optimize websites achieving Google first page ranking for critical keywords

Create a lasting relationship with customers, vendors and other employees.

March 1988 to March 2000

Motorola Inc Rolling Meadows, IL

International Cellular Field Engineer III / Specialist

Rapidly advanced from Cellular Technician to Cellular Field Engineer III

Authored shell scripts to aid the deployment of new software releases and supported field personnel in implementing software releases and patches world wide

Install, optimize and integrate cellular fixed networks, central office and auxiliary equipment world wide under tight deadlines

Built a successful working relationship with customers and other departments including the FOA Team, Systems Engineering and Program Management

Provided 24/7 technical phone support to other Field Engineers.

Education and Training

Western Iowa Tech Community College Sioux City, IA

Associate of Applied Science Telecommunications Technology

Certificates of Completion

IntegretyS4000 System Management for Telcos

SC9600 System Administration & Operation

SC9600 BTS (CDMA)

EMX 2500 SwitchMATE

IS-41 Rev. A

Unix the Basics

Understanding Shell Programing

Certifications and Licenses

FCC General Radiotelephone Operators License with Radar Endorsement

Technical Skills

Hardware

Motorola SC9600 CBSC, SC9600 BTS(CDMA), Motorola EMX 2500, Motorola EMX500, Motorola SwitchMATE, Motorola IS-41, Motorola LD Base Station Equipment, T1/E1 channel banks, digital cross connect equipment, power supply equipment, battery backup equipment

Software

Windows, Unix, Linux, Solaris, Microsoft Office (Word, Excel, Outlook, Access, Power Point), Wordpress, and Joomla.

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