Customer Service High School

Alicia Hernandez

Email: ********@*************.***

Address:

City: Paramount

State: CA

Zip: 90723

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position in an office setting where I can utilize my office skills, computer knowledge, and organizational abilities as well as expand upon them.

Educational Background:

High School Dipolma from Paramount High School, CA 1/2001 to 10/2008 (General Education)

High School Dipolma from Long Beach City College, CA 1/2001 to 11/2012

Job History / Details:

Executive Profile

Seeking a position in an office setting where I can utilize my office skills, computer knowledge, and organizational abilities as well as expand upon them.

Skill Highlights

Microsoft: Word, Excel, PowerPoint, and Publisher

Leadership/communication skills

Self-motivated

Customer-oriented

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax, research and client interaction

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

August 6, 2012 to October 30, 2012

Lifetouch National School Studio's

Photographer/Assistant

Photograph individuals Comunicate effectively with team, and office staff Complete necessary forms and paperwork Cash handling Setting up/breaking down equipment Interacting with public Resolve issues/disputes.

October 2010 to August 2012

Office Assistant

Set up office equipment (i.e.: computer, printer, fax) Install computer software Prepare/proofread documents File documents Utilize the internet for research Answer phones and greet clients Run errands and mail reports.

June 2, 2009 to September 18, 2009

Lake Shore Learning Materials

Sales Associate/Cashier

Stock shelves Customer service Tidy up store Answer phones Greet customers Assist in close Performed "go backs" City of Paramount Christmas Train volunteer: 2004-2011.

Education

June 2008 Paramount High School,

Web Design (2007-2008 school year)

Computer Applications (summer 2007)

Information Support and Services 2 (fall 2008)

Screen Printing (fall 2008)

Long Beach City College Long Beach, CA

Microsoft Word for Office 2007, Beginners (summer 2009)

Filing 1 & 2 (fall 2009)

Art 15, Cultural Anthropology, English Literature, History 10 (spring 2010 General Ed

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