Customer Service High School

Tenisha Goodwin

Email: ********@*************.***

Address:

City: Reading

State: PA

Zip: 19602

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Representative with a solid understanding of customer satisfaction and company goals. Strong sense of team leadership and the ability to get the job done and highly effectively and efficiently.

Educational Background:

High School Dipolma from Tulpehocken High School, Bernville PA 1/2001 to 5/2007 (diploma)

High School Dipolma from Tulpehocken High School, Bernville PA 1/2001 to 11/2012

Job History / Details:

Career Overview

Reliable Customer Service Representative with a solid understanding of customer satisfaction and company goals. Strong sense of team leadership and the ability to get the job done and highly effectively and efficiently.

Core Strengths

Able to determine the root cause of the issue and quickly provide a solution

Energetic and determined

Consistently achieves high quality results

2 years of zero justified complaints for the company

Understanding of the importance of work safety

Courteous demeanor

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Appropriately escalated additional follow up if needed to help maintain customer confidence.

Met and exceeded all the goals given and achieved excellent results for the company

Work Experience

April 2010 to Current

FirstEnergy Reading, PA

Customer Service Representative

Customer Service and satisfaction, group interaction and team leadership skills, interpersonal skills, utilized knowledge of computer software and programs to achieve results

September 2008 to April 2010

Bruno's Italiano Restaurant Exeter, PA

Waitress

Food service. Customer approval with orders. Hostess and table designation. Greeting and communicating with customers.

October 2006 to August 2008

Sears Roebuck & Co. Wyommissing, PA

Merchandise and Customer Assistance

Assisted with inventory of store products. Cashier when needed. Aided customers with online and in store purchases.

Educational Background

West Chester University West Chester, PA

Undeclared, some college

07 Tulpehocken High School Bernville, PA

High School Diploma

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