Customer Service High School

Confidential User

Email: ********@*********.***

Address:

City: Olema

State: CA

Zip: 94950

Country: USA

Phone: 415-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Educational Background:

High School Dipolma from Career Tech Vocational College, Temecula CA 1/2001 to 4/2004 (Medical Front Office Administration)

High School Dipolma from Businessschool, Temecula CA 1/2001 to 11/2012

High School Dipolma from Hauptschule, Temecula CA 1/2001 to 11/2012

Job History / Details:

Summary

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Highlights

Front desk training

Staff management

Event planning

Operations management

Hospitality expertise

Fluent in german

Exceptional multi-tasker

Listening skills

Communicates effectively

Accomplishments

Managed front desk operations with a staff of four.Led successful property-wide effort to reduce energy and water consumption.

Experience

June 2011 to Current

Point Reyes Station Inn Point Reyes Station, California

Innkeeper

Increased hotel revenue, profits and market share through customer service.

September 2008 to June 2011

Point Reyes Seashore Lodge/Tomales Bay Resort Olema, California

Front Desk/Assistant Manager

Kept records of room availability and guests' accounts, manually and using computers.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.

May 2004 to May 2005

Redhawk medical Imaging Temecula, California

Medical Front.- Backoffice

Medical Front.-Backoffice filing and customer service.Assisting Doctor with Patients.

October 2003 to February 2004

Wal Mart Temecula, California

Cashier

Cash drawer reconciliation,assisting Customer,merchandise and plant care.

March 2001 to February 2002

Casino Pauma Pauma Valley, California

Hostess/Cashier

Cash drawer reconciliation, Customer service, organize and supervise Restaurant.

Education

2004 Career Tech Vocational College Temecula, California

Certificate of Completion Medical Front Office Administration

1986 Businessschool Oldenburg, Schleswig-Holstein

Cosemetology Certificate

1983 Hauptschule Burg, Schleswig-Holstein

High School Diploma General Education

Voluntary

Volunteer for 3 Month at State-Preschool In Hemet, Ca.

References on request.

Contact this candidate