Customer Service Human Resources

Alyce Wilkerson

Email: ********@************.***

Address:

City: Upper Marlboro

State: MD

Zip: 20774

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated professional offering experiences in the areas of human resources, payroll administration, accounts payable and customer service. Detailed-oriented, customer service focused with superior communication and interpersonal skills. Ability to multi-task on all levels. Analytical problem solver able to employ all available resources to develop effective solutions. Promotes positive work environments and contributes as a cooperative team player. Strong PC skills including proficiency in Word and Excel. Seeking to contribute to the continued success of an organization by utilizing my skills and abilities.

Educational Background:

High School Dipolma from Kennedy King College, Chicago IL 1/2001 to 5/1985 (Business Administration)

High School Dipolma from, Chicago IL 1/2001 to 11/2012

Job History / Details:

Summary

Motivated professional offering experiences in the areas of human resources, payroll administration, accounts payable and customer service. Detailed-oriented, customer service focused with superior communication and interpersonal skills. Ability to multi-task on all levels. Analytical problem solver able to employ all available resources to develop effective solutions. Promotes positive work environments and contributes as a cooperative team player. Strong PC skills including proficiency in Word and Excel. Seeking to contribute to the continued success of an organization by utilizing my skills and abilities.

Highlights

Microsoft Office proficiency

Proper phone etiquette

Articulate and well-spoken

Time management

Flexible

Strong problem solver

Works well under pressure

Meticulous attention to detail

Professional and mature

Human resource laws knowledge

Appointment setting

Database management

Payroll

Meeting planning

Administrative support specialist

Scheduling

Accomplishments

Supported President through personal document management, calendar organization and collateral preparation for meetings.

Experience

October 2010 to November 2012

Game Day Classics Virginia Beach, VA

Sales Assistant

Provide executive-level administrative support to the President.

Supports the Purchasing Manager/Team by independently managing the material and service procurement process for specific assigned projects including key project deliverables with little review/oversight from the manager Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines.

Manage workflow to insure employee maintenance in the Workday Payroll module is processed accurately and timely.

Calculate payments for employees on leave of absence; communicate with the benefits department regarding dates of qualify events.

Understand proper taxation of employer paid benefits.

Utilize technology when dealing with spreadsheets, and interfacing with other systems, for time efficiency.

Document work flows, policies and procedures to ensure compliance with company regulations and payroll laws.

Research and resolve payroll issues, performs scheduled payroll activities, and informs management and.

March 2009 to August 2009

Verifier

Financial Management Systems Schaumburg, IL

Contact Employers to verify employment for the Department of Education.

Assist payee with consolidations and or payment arrangements.

Accomplish organizational goals by practicing time management skills Provide assessment report for management review Respond to specific inquiries and provide timely responses Provide support and feedback to management Ensure accountability and responsibility within the team.

Conduct meetings and communicate effectively Responsible for documenting duties, responsibilities, task, and responsibilities Prepare accurate reports for management's review and.

January 2005 to September 2008

Ultra Foods Lombard, IL

HR/Payroll

Responsible for hiring, screening candidates, interviewing potential new hires, completing new hire verifications and other general employment request.

Maximized revenues through efficient staffing and labor cost controls.

Accurately manage all aspects of payroll administration for over 150 employees.

Manage workflow to insure employee maintenance in the Workday Payroll module is processed accurately and timely.

Understand proper taxation of employer paid benefits.

Prepare tax deposits and reports, generate checks and pay slips for each payroll processing.

Provide all changes to finance for each payroll.

Reviewed the annual employee compensation process as well as off-cycle adjustments, including coordinating the operational aspect of the process, research, compiling data and making system update.

Process accurate and timely year-end reporting for W-2 forms.

Managed operations including, purchasing, account payable.

OSHA reporting.

Mar 2004 to Jun 2006

SCI Evergreen Park, IL

Family Service Counselor

Assisted families in advance planning of their final cemetery and funeral arrangements.

Provided compassionate and professional services at difficult times.

Responsibilities included cold calling and sales presentations to develop a client base.

Maintained a quota of 18,000 per month, which produced a monthly bonus.

Feb 2001 to Nov 2003

MCI Downers Grove, IL

Major Account Representative

Supported major telephone companies with their long distance service.

Answered inbound calls over 200 per day, reviewed and issued audits on account information and process.

Performed queries in multiple databases.

Adhered to federal regulations.

Performed duties in the retention department retaining customers who wanted to cancel accounts.

Sept. 1986 to July 1997

Telecommunications Analyst

Responsible for 23 locations providing phone services, monitoring phone systems, paging services.

Trained employees on phone equipment and paging services.

Required to be on call, Implemented procedures that save the company over 15,000 per year.

Education

1985 Kennedy King College,

Associates Degree Business Administration,

Nortel telephone systems- Parsippany New Jersey - 1992

Siemens Rolm 9751 - Schaumburg, IL - 1989

Kronos Payroll system- Lombard, IL- 2005

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