Customer Service High School

John Lewis Wadley Jr.

Email: ********@**********.***

Address:

City: Ellenwood

State: GA

Zip: 30294

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To secure a position at in Government that will allow for career growth, as well as managerial opportunity and advancement. Continue working with youths and to being a positive role model toward negative youths to changing their life.

Educational Background:

High School Dipolma from Mississippi State University, Starkville MS 1/2001 to 12/2006 (Kinesiology)

Job History / Details:

Professional Summary

To secure a position at Department of Juvenile Justice that will allow for career growth, as well as managerial opportunity and advancement. Continue working with youths and to being a positive role model toward negative youths to changing their life.

Summary of Qualifications

Computer proficient

Microsoft Office

Reports generation and analysis

Training and development

Multi-Task ManagementMS Excel expert

Detail-oriented

Excellent problem solver

State and federal laws knowledge

Communication skills

Adaptability

Common software application knowledge

Organized

Time managementStrong communication skills

Ethical standards of conduct

First aid and CPR certified

File and record maintenance

Occupational hazards and safety precautionsStrong organizational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Adaptive team player

Professional Experience

August 2009 to Current

Department of Juvenile Justice (Metro RYDC) Atlanta, GA

Juvenile Correctional Officer

Assisted in restraining violent and unruly inmates.Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.Maintained records and logs of man hours, materials and equipment used.Continually monitored dormitories for inappropriate activity.Counseled juveniles on day-to-day reality oriented problems.Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts.Supervised inmates during meals, visits, recreation, telephone calls and shower time.

December 2007 to August 2010

Bank of America Atlanta, GA

Operation Representative

Processed bank transactions throughout the United States, that was reviewed and processed transactions using electronic equipment and perform other support operations functions as required. Scanned envelope contents based on customer's specifications and screen prompts. Communicated through verbal and written instruction in order to uphold bank standards and ensure quality service for clients.Created new processes and systems for increasing customer service satisfaction.Achieved high sales percentage with consultative, value-focused customer service approach.

December 2005 to July 2007

Oktibbeha County Sheriff Department /Jailer Starkville, MS

Correctional Officer

Conduct head counts to ensure that each prisoner is present. Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence. Inspect conditions of locks, window bars, doors, and gates at correctional facilities to ensure security and help prevent escapes. Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities. Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs. Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners. Inspect mail for the presence of contraband. Guard facility entrances to screen visitors. Maintain records of prisoners' identification and charges. Process or book convicted individuals into prison.

Education

2006 Mississippi State University Starkville, MS

Bachelor of Science Kinesiology

Professional Affiliations

Athlete Appreciation Day (April, 2005)

Bully Book Blitz (September, 2004)

Mississippi State University Student Achievement Program (2001-05)

Mississippi State University Football Player (2001-05)

Awarded as a Great Associate at Bank of America (2007-2009)

Awarded As Post Certified As a Juvenile Correction Officer (2009 - 2011)

Awarded for a Perfect Score on Safety Crisis Management (2011)

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