Customer Service High School
Resume:
.
Ryan
DillingerHelp Desk Technican
Ryan Dillinger
Westminster, CO 80234
***********@*****.***
OBJECTIVE
COMPUTER TECHNICAN, NETWORK ADMINISTRATION
A position using proven technical skills.
* Proficient in remote desktop assistance for computer diagnostics including the following software:GOTOMYPC, GOTOASSIST,LOGMEIN and REMOTE DESKTOP Expertise in PC setup and installation, as well as various peripherals, data entry, and file updates. Working knowledge of Microsoft Office and SQL Database.
EMPLOYMENT
PAR Tech, Boulder, CO 2007-Present
Senior Help Desk Technician, Technical Support Provide technical support on proprietary hardware and software for restaurant point of sales systems. Research undocumented issues within proprietary software and hardware, as well as provide and communicate resolutions to help desk technicians. Ability to communicate with non technical customers to determine root of the problem. Excellent customer service skills and follow up.
Burlington Northern Santa Fe Railroad, Denver, CO 2006-2007
Train Conductor Responsible for safe and efficient transportation of freight and coal trains to various locations. Maintenance of entire train while en route to destination. Accountable for the train boxcars with hazardous material and the safe transportation of such freight over the railroad.
Alliance Data, Westminster, CO 2005-2006
Customer Service and Sales Associate
Customer service for World Financial Network National Bank in a call center setting for retail store credit cards. Credit card account maintenance including write off and bankruptcy accounts.
Barnes & Noble, Thornton, CO 2002-2006
Department Lead/Manager Magazine department supervisor which maintained department inventory and product placement. Handled daily shipments of products, as well as return of any expired/old product that was no longer available for purchase. Head of the 'Loss Prevention Team to help reduce theft internal and external.
High School Education
Horizon High School, Broomfield, CO 1997-2001
Diploma
Education
Western State College 2001-2002
Metropolitan State College of Denver 2002-2004 Business Classes, General Education
Hennsman Technology/Leaderquest 2008-Present Classes for MCP, MCSA, MCSE and CCNP Currently Network + Certified
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