Manager Customer Service

Pamela Koets

Email: *********@********.***

Address: *** * ***** ******

City: Ashkum

State: IL

Zip: 60911

Country: USA

Phone: 815-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Pamela Koets

504 N. THIRD STREET l ASHKUM, IL 60911 l 815-549-1966l *********@********.***

OBJECTIVE

Obtain a challenging management position within a growing organization offering advancement opportunities utilizing my communication and organizational skills.

WORK EXPERIENCE

Ruby Tuesday Aug 2004 -Present

General Manager, Front of House Manager, Culinary Manager

. Overseeing of financial obligations

. Development and retention of teams

. Implementing processes and changes per company guidelines

. Coordination of schedules with budget obligation

K`s Merchandise Oct 2003-Feb 2004

Diamond Sales Consultant

. Maintained client profiles, warranties, and appraisals

. Succeeded monthly incentives program and met sales quota

The Loft

Head Server June 1997-Aug 2004

. Managerial duties with cash outs and daily auditing of revenue

. Opening and closing operations

D & D Carpet June 2002-Aug 2002

Administrative Assistant & Sales Associate

. Product ordering and inventory control

. Coordinated delivery schedule and handled customer service issues

SKILLS

-Problem solving -Ability to adapt to change

-Multitasking -Dedication to guest satisfaction

-Self motivating -Proficient in analyzing reports

EDUCATION

Illinois State University

Bachelor of Science in Business Administration May 2003

REFERENCES AVAILABLE UPON REQUEST

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