Customer Service High School

William H. Fuqua Jr

Email: ********@****************.***

Address:

City: Yonkers

State: NY

Zip: 10710

Country: USA

Phone: 917-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Patient and safe transportation professional with o ver 10 years experience, clean driving record and a current CDL. In-depth knowledge of safety and traffic regulations and defensive driving techniques.

Educational Background:

High School Dipolma from Roosevelt High School, Yonkers NY 1/2001 to 6/1986 (Communication/Radio Production)

High School Dipolma from Westchester Community College, Yonkers NY 1/2001 to 11/2012

High School Dipolma from Center For Media Arts, Yonkers NY 1/2001 to 11/2012

High School Dipolma from Ferrari Driving School, Yonkers NY 1/2001 to 11/2012

Job History / Details:

Summary

Patient and safe transportation professional with over 10 years experience, clean driving record and a current CDL. In-depth knowledge of safety and traffic regulations and defensive driving techniques.

Highlights

Customer-oriented

Great attitude

Defensive driving

Lifting up to 50 lbs

CDL Class A

Air Brake Certification

w/passenger endorsement

tanker and triple double endorsements

Clean DMV record

Accomplishments

Delivered shipments Safely to customers throughout New York Metro and surrounding Tri-State region averaging over 200 to 300 miles daily. Maintained consistent and on-time delivery record with all orders arriving on-time or ahead of schedule. Continuously maintained an accident and incident-free driving record for more than 10 years.

Experience

September 2009 to August 2012

Simone Developement Corp Bronx, New York

Driver and Construction/Maintenance

Drive Company Vehicles ranging from Trucks, vans and cars. Maintain and do repairs on properties owned by company. Duties included picking up supplies maintaining company vehicles. Checking daily unrented properties checking for problems and making repairs. Handling and acessing situations. Notify supervisor of any tenant or repair problems.

May 2005 to September 2009

Auto Designs NYC New York, New York

Driver / WorkShop Manager

Driver duties Pick up and drop-off customer cars,parts, cutomers,and supllies etc. Maintain clean workshop environment, make sure work area stays clean and safe. Prepping and detailing cars . Make sure all stock is put away and organized.

March 2004 to April 2005

Baldor Foods Bronx, New York

Truck Driver/Delivery

Drive Delivery trucks ranging from 16'-24' box trucks to tractor trailers. Delivery of fresh produce and operation of refrigeration units on trucks.Conducted daily DOT pre-trip inspections according to a set checklist.Obtained and maintained proper delivery authorization and pickup documentation.Processed shipment documents neatly and efficiently for each load.Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.Retained valid proof of insurance and registration in vehicle at all times.Loaded and unloaded trailers with mechanical freight handling equipment.Submitted reports on the condition of the truck at the end of each trip.Maintained records required for compliance with state and federal regulations.Interacted with customers and vendors in a friendly and timely manner.Transported freight from origin to destination in a safe and timely manner.Notified supervisor of any customer or delivery problems.

May 1999 to February 2004

Conserve Electric corp L. I. C. Queens, New York

Truck Driver

Deliver Electrical Supplys Local #3 I.B.E.W. shop.Delivered customer orders to homes and places of business and jobsites within established time frames.Maintained records required for compliance with state and federal regulations.Submitted reports on the condition of the truck at the end of each trip.Transported freight from origin to destination in a safe and timely manner.Checked load accuracy and stability before each trip.Lifted freight and other objects of various shapes, sizes and weights up to 100 pounds.Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation.

Education

1986 Roosevelt High School Yonkers, New York

High School Diploma

Westchester Community College Vahalla, New York

Select One Communication/Radio Production

1988 Center For Media Arts New York, New York

Certification in Audio and Video engineering Recording and Video Engineering

1999 Ferrari Driving School Brooklyn, New York

Cert of completion and CDL class A CDL Training

Basic Vocational Certificate: Truck Driving Professional Truck Driver defensive driving course

Candidate Resume - Kelli Cole

Contact Information -

Email: ********@*********.***

Address:

City: New Bern

State: NC

Zip: 28562

Country: USA

Phone: 252-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service manager with 15 years of managerial experience. Extensive involvement delivering innovative solutions at the local and regional level. Practical understanding of business needs. Areas of expertise include employee relations, training, payroll and conflict management.

Educational Background:

High School Dipolma from Morgan County High School, Madison GA 1/2001 to 6/1996 (General Education)

Job History / Details:

Executive Summary

Customer Service manager with 15 years of managerial experience.

Extensive involvement delivering innovative solutions at the local and regional level. Practical understanding of business needs. Areas of expertise include employee relations, training, payroll and conflict management.

Core Qualifications

Calm under pressure

Cross-functional team management

Operations management

Inventory control

Policy/program development

Computer-savvy

Supervision and training

Complex problem solving

Staff development

Change management

Compensation/benefits administration

Sound judgment

Professional Experience

11/26/2012 12:00:00 AM

June 2002 to October 2012

United States Marine Corps

Customer Service Manager

Advised executives on organizational policy matters and recommend needed changes.

Implemented an innovative employee incentive program, which resulted in a 35 percentage increase in staff productivity.

Identified staff vacancies and recruited, interviewed and selected applicants.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Answered employee questions regarding pay, promotions, travel and guidelines and resolved any issues.

Managed team of 27 professionals.

Initiated program that standardized employee training and led to increase in customer satisfaction by 25 percentage .

Directed personnel, training and labor relations activities.

Instituted multiple programs and training that enhanced employee performance and helped build an organized and motivated workforce directly resulting in successful payments of over 2,000 travel vouchers totaling $1,001,956.08.

Served as mentor to junior team members.

Increased profits by developing, initiating, and managing the government travel charge card program.

October 1999 to June 2002

United States Marine Corps

Customer Service Team Leader

Developed department's first incentive performance plan which motivated staff and resulted in a 90 percentage increase in productivity.

Managed team of 7 professionals.

Served as mentor to junior team members.

Maintained multiple calendars, task lists, appointment scheduling and all correspondence for 3 executives.

Boosted the company's image with my volunteer work totaling over 10,000 hours at various schools, food banks, hospitals and churches in the United States and abroad.

March 1997 to October 1999

United States Marine Corps

Customer Service Clerk

Oversaw the administrative matters for over 2,000 professional.

Increased high standards in time management, quality of work, safety and vast knowledge of customs and courtesies while traveling to various overseas locations.

Introduced exceptional expertise in renovating the administrative department from an unsatisfactory rating to earning the highest marks of excellence during a high-level inspection by displaying exceptional expertise coupled with a high level of dedication and enthusiasm .

Achieved multiple "Certificates of Commendation" for constantly exhibiting effective professionalism and having a "Can do attitude" while utilizing exceptional skill and resourcefulness resulting in the promotion of over 120 service members while traveling abroad.

Education

2013 PARK UNIVERSITY Cherry Point, NC

Bachelor of Science Social Psychology

Currently enrolled as a full time student; a Senior with 92 credit hours towards my Bachelor of Science

Affiliations

Awarded Craven County Service Member of the Quarter, for the second quarter of 2010 for outstanding community service and volunteer work.

Served as Secretary for Operation Care in Afghanistan while deployed from March 2011 until November 2011.

Volunteer at Craven County Soup Kitchen annually.

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