Customer Service Manager

Celeste Harvey

Email: ********@*****-*******.***

Address:

City: Waldorf

State: MD

Zip: 20601

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Strong Microsoft Office skills, with particular focus on financial modeling and the use of advances features of spreadsheets Exceptionally organized with great ability to work on multiple projects at once Ability to prioritize and remain focused on the essence of an issue Excellent with customer support services Skilled at learning new concepts quickly while working well under pressure Remarkable ability to work independently and complete tasks with minimal supervision

Educational Background:

High School Dipolma from Calvert High, Prince Frederick MD 1/2001 to 3/1993 (Accounting)

Job History / Details:

Summary

Strong Microsoft Office skills, with particular focus on financial modeling and the use of advances features of spreadsheets

Exceptionally organized with great ability to work on multiple projects at once

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure

Remarkable ability to work independently and complete tasks with minimal supervision

Highlights

MS Office Suite

QuickBooks

LRQA - Internal Auditing ISO9000

PeopleSoft

Advanced computer proficiency

Cost Point

Deltek

Puridiom

Pivotal

Experience

August 2007 to Current

VSE Corporation Alexandria, VA

Financial Analyst

Track/monitor funding for two CAD/PAD contract valued over $50 Million

Recommended funding/budget adjustments, and other cost improvement measures to Program Manager and Customer

Determined financial status by comparing and analyzing plans and forecasts with actual results.

Provided information to customer by assembling and summarizing data, preparing reports, analyses and recommendations

Prepared and worked on Direct Labor budgets for VSE Indian Head/Hill AFB for each contract fiscal year

Developed customized financial status reposts for Government customer with emphasis on ACRN specific tracking.

Extensive tracking of government funding by ACRN, CLIN and Requisition numbers

Establish processes to better manage invoice verification between Government Project Engineer/VSE

Assisted with new upcoming RFQ's

Track, monitor and analyze all subcontracts on CAD/PAD contract

Interim acting Program Manager since June 2012

Prepare, write and submit Statement of Work/quotes for subcontractor labor, materials and services

Prepares Purchase Order requests in procurement system Puridiom

Verification of invoices and receives invoices in Puridiom and insures correct line of accounting (ACRN) is applied

Write Sole Source Justifications if task orders are to be Sole Sources to a specific vendor

Monitor all Purchase ORders Period of Performances, modifications, revisions and closeouts

Handled all administrative duties for the Indian Head office

March 2007 to Current

Celeste Harvey Waldorf, MD

President/Owner - Contractor

USPS Contract Mail Carrier - Responsible for the original Solicitation/Bid process. The contract was originally awarded to me on 12 March 2007 and recently was renewed for another six years. I have two Subcontractors who make daily delivers and maintain the route. One full-time and one part-time Subcontractor. The duties include training, casing, delivering and collecting mail along a prescribed rural route in an authorized vehicle, providing customers on the route with a variety of services. Also to enforce any new requirements, rules and regulation implemented by the USPS. To keep Postmaster informed of any issues with relating to delivery/returned items. Contract requires a valid driver's License, and acceptable driving record and passing a confidential background check

April 2002 to February 2007

Sports For Life, LLC Waldorf, MD

President/Owner

Purchasing of merchandise and invoicing

Purchase Order receiving /Merchandise returns

Financial plan, budget, accounts receivable/payable

Processed payroll internally, payroll taxes

Reconciliation of General Ledger, Profit & Loss and Balance Sheet

Conducted monthly inventory/maintained inventory control sales

Created sales and marketing program

Employee safety and compliance award program

Handled all Human Resources matters within the company

Outlined training and informational materials

Outstanding ability to maintain working relationships

Advertising within local newspapers, radio and TV

Community Outreach Programs

Day to day operational duties

March 1998 to April 2002

Regus Business Centre Washington, DC

Lease Administrator

Developed and maintained project cost tracking

Designed and created weekly and monthly spending reports

Maintained required balance sheet sub-schedules

Ensured monthly rent payments were processed and posted properly

Reviewed depreciating and amortization expenses for accuracy

Responsible for input and updates for all leases into the lease database for all Regus properties.

Assisted supervisor with special projects

Provided high level of customer service to project mangers/customers

Trained new hires

Performed administrative duties

Processed travel expenses and arranged travel for property management meetings

Handles all lease signage requirements for all Regus offices

Education

1993 Calvert High Prince Fredrick, Maryland

High School Diploma Accounting

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