Customer Service Administrative Assistant

Maryellen Weaver

Email: *********@********.***

Address: ***** ****** ******

City: Whittier

State: CA

Zip: 90605

Country: USA

Phone: 562-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

MARYELLEN WEAVER

Whittier, CA 90605 *********@********.***

Self motivated, results oriented, administrative professional with over 15 years experience in corporate and non-profit organizations. Areas of expertise include sales support, program management, marketing, business development, event planning, operations, customer service, and team development /supervision. Seeking a position that will utilize my skills in administration, project management, and research, which includes group interaction, the opportunity for growth, and the ability to flex my creative talents.

ADMINISTRATIVE, ORGANIZATIONAL AND COMMUNICATION SKILLS

* Created / revised existing company documents to increase performance and reflect current industry requirements

* Identified and developed programs to address customer needs and provide relevant education / training

* Provided exceptional support to field sales team throughout the Western US, including producing reports and planning events; responded to RFQ from Fortune 500 companies by producing first through final drafts and ensuring delivery to customer on or before due date.

* Designed ads, wrote copy and handled placement to promote the company

* Responded efficiently to verbal / written inquiries ensuring customer satisfaction and problem resolution

* Liaised between public and company to ensure success in reaching identified project goals

* Effective interaction with management, board members, co-workers, customers and vendors

* Developed and successfully implemented company / community events for groups of 20 to 300

* Successfully trained 2000 volunteers for State events

* Recruited, trained, managed small and large groups to staff corporate and volunteer programs

COMPUTER AND TECHNICAL SKILLS

* Infection control; Coronary Anatomy /Physiology; Electrophysiology; Lead Morphology/Placement; Technical aspects of the EKG; Calculating heart rate; Rhythm strip interpretation; Cardiac Medications/Electrical therapy; Diagnostic electrocardiography; Holter monitor and Stress testing.

* Experienced in MS Office (Excel, PowerPoint, Word, Publisher, Outlook and Access) and salesforce.com

* Utilized Access to manage employee and hazard communication databases

* Strong research capabilities utilizing Internet, search programs and select resource sites to compile detailed and comprehensive company and industry reports

* Managed multi-line phone bank for staff of 15 to 40 with strong, professional customer service etiquette

* Created / revised company resource manuals, training materials and Material Safety Data to reflect current information and enhance customer service by coordinating placement of these documents for retrieval from company websites

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT for Staples, La Mirada, CA

6/2004 - 5/2011

Administrative support to Account Management and Business Development teams. Received and responded to RFQ from Fortune 500 companies by producing first through final drafts and ensuring delivery to customer on or before due date. Completed various research projects upon request; produced ad-hoc reports. Liaised with customers / vendors to research and resolve questions / challenges. Ordered supplies and tracked budgets for cost control. Coordinated local and national sales meetings and initiated national administrative monthly team meetings. Mentored and coached new associates on Staples protocol.

MARKETING ASSISTANT for Laguna Clay Company, City of Industry, CA 3/2000 - 1/2004

Provided executive support to general manager. Responsible for advertising schedules and ad placement in 10 trade magazines. Supervised department assistant. Pre-screened prospects for employment. Researched and prepared State/Federal hazard communication compliance documents. Developed and distributed MSDS documentation / administered Safety Program to fleet drivers and staff.

MENTOR COORDINATOR for Anaheim Family YMCA, Anaheim, CA

8/1999 - 3/2000

Recruited and managed 25 community volunteers to mentor at-risk youth in Anaheim and Magnolia school districts. Program focused on increasing educational and self-discipline skills while strengthening self-esteem of children falling below academic standards.

EARLY CAREER

Previous experience includes working as an Administrative Assistant for Hunt Wesson; as Program Coordinator for the American Diabetes Association (PADRE Foundation); as Office Manager for the Firestone Company; various positions at the Pillsbury Company and Volunteer Program Manager for First Bank System.

EDUCATION

* EKG Technician Certification, Boston Reed College at Rio Hondo College - finished in the upper 5% of class (95 out of 100).

* College course work at Fullerton College and Cypress Junior College as well as ongoing professional development and training courses.

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