Customer Service High School

Belinda Johnson

Email: ********@********-*****.***

Address:

City: Kenmore

State: NY

Zip: 14217

Country: USA

Phone: 716-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional Debt Collector and Manager with Customer Service Experience. I have over twenty years of experience representing various clients in default accounts my duties include closing inbound and outbound calls working as a team member and leader while achieving client goals. I'm committed to addressing customer concerns with speed, accuracy, and professionalism. As a Team Leader I'm versed in customer support in a high call volume environment. I process Intermediate computer skills and excellent telephone etiquette.

Educational Background:

High School Dipolma from South Park High School, Buffalo NY 1/2001 to 6/1983 (Business)

Job History / Details:

Summary

Professional Debt Collector and Manager with Customer Service Experience. I have over twenty years of experience representing various clients in default accounts my duties include closing inbound and outbound calls working as a team member and leader while achieving client goals. I'm committed to addressing customer concerns with speed, accuracy, and professionalism. As a Team Leader I'm versed in customer support in a high call volume environment. I process Intermediate computer skills and excellent telephone etiquette.

Highlights

strong communication skills articulate clear speaking voice ability to probe for information

assertive personality

working in compliance

High customer service standards

basic computer knowledge

negotiation skills

motivating others

strong skip tracing skills

Accomplishments

Exceeded corporate targets for customer satisfaction for twelve months months in a row. Awarded for exceeding client goals and personal goals. Awarded as collector of the year.

Experience

April 2007 to November 2011

Creditor Interchange LLC Buffalo, NY

Debt Collector

Job duties include closing inbound and outbound calls, representing various banks in third party collection, motivating there customers on repayment on defaulted accounts. Negotiating settlement or repayment plans, skip tracing customers that clients lost contact with.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.

December 1996 to April 2007

NCO Financial Group Beltsville, NY

Debt Collector

Representing third party collection for American express credit cards early out default accounts. My duties included working with various customers preparing there credit report by negotiating settlements or a repayment plan motivating customer to reorganize there debts by seeking loans that would consolidate there debts.

January 1991 to February 1996

Equifax Risk Management Amherst, NY

Collection manager

Lead a team of collectors in closing inbound and outbounds calls while motivating them in achieving there group goals. I worked as a team leader ensuring my team was in compliance with all collection laws while training them into professional Debts Collectors.

Education

1983 South Park High School Buffalo, NY

High School Diploma Business

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