Years Experience Maintenance

Confidential User

Email: ********@***************.***

Address:

City: Woodbridge

State: VA

Zip: 22191

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Self motivated individual; over six years experience, providing quality service for clients. Fast paced learning new technologies and environments. A good listener, accustomed to dealing with clients and good at breaking down technical lingo to easy understanding terms. Team player, work well in groups, and handle pressure well and tasks in a timely manner; while maintaining a friendly attitude with professional results.

Educational Background:

High School Dipolma from Strayer University, Alexandria VA 1/2001 to 6/2006 (Computer Networking)

Job History / Details:

Career Overview

Self motivated individual; over six years experience, providing quality service for clients. Fast paced learning new technologies and environments. A good listener, accustomed to dealing with clients and good at breaking down technical lingo to easy understanding terms.

Team player, work well in groups, and handle pressure well and tasks in a timely manner; while maintaining a friendly attitude with professional results.

Qualifications

Comfortable with change

Excellent problem-solving abilities

Strong analytical skills

Hands-on and proactive

Computer applications

Network/server maintenance

System upgrades

Network improvements/repairs/upgrades

Knowledge of programming languages

Experience with mutiple operating systems

Quality communication

Strong problem solving/troubleshooting skills

Knowledge of web technologies, protocols and tools

Proficiency in TCP/IP protocols

System backups

Information security

Technical Skills

Skills Experience Total Years Last Used

Windows, Knowledge Unix&Linux, Knowedge Mac OSX Microsoft Windows 6 2012

Accomplishments

System Integration

Aligned office departments and increased inter-department communication and data sharing by improving workstation hardware/software technologies.

Converted several networks to decrease clutter by going wireless on some systems.

Created databases using MS Access for clients, and employee information from hard copies to speed up information retrieval, or queries.

IT Training

Successfully trained 10 employees to use new operating system, new security measures, file access on server.

Network Support

Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.

Oversaw infrastructure of three offices and acted as support for help-desk technicians.

Work Experience

March 2005 to May 2012

First Metropolitan Facilities, Inc. Suitland, Maryland

IT Administration and Support/Assistant to the Program Administer

IT Support, hardware/software installation, network administration (maintenance, updates,

users, database, user permissions etc), Create - manage Client/employee files, created company certification templates, designed and print employee Identification cards. Company was forced to make financial cutbacks, and several employees were let go. My duties then encompassed, writing Individual Service Plans (ISP) for clients, writing client monthly progress notes, updating the online database Scyfis, Phone support as well as several other health care and office duties.

February 2002 to March 2010

Luna Grill and Dinner Alexandria, Virginia

Contractor

Payroll Software troubleshooting, PC repair, Troubleshoot hardware/software/O.S problems, and assisted with routine scheduled maintenance. On call for all IT Support.

September 2006 to January 2009

Edomed Medical Center Hyattsville, Maryland

Contractor

Problem solve(d) Network issues, mostly involving Client/Server medical applications, installed workstations, installed pc hardware and assisted with scheduled maintenance. On call for all IT Support.

Education and Training

2006 Strayer University Alexandria, Virginia

Bachelor of Science Computer Networking

Key courses

Client/Server Computing

Implementing Firewalls

Intranet/Internet Technologies

Advanced Network Security Design

Administering Desktop Clients

PC Hardware/Software troubleshooting

Network Infrastructure Planning

Advanced System Analysis and Design

Routing and Switching

Enterprise Network Management

Network Architecture and Analysis

Enterprise Wireless Networks

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