Customer Service Sales

Brandon O Brown

**** ******* *****, ***********, ** L5R2T6

905-***-****, cell 416-***-****

*******.*.*@*******.***

HIGHLIGHTS

Over four years of computer software and management experience. Exemplify leadership qualities and professionalism.Extensive background in computer-oriented service operationsExcellent customer service, troubleshooting, problem solving skillsExcellent communication skills maintain positive relations with staff and customers in high-volume, fast-paced operations.Proactive team player, as well as using own initiativeWillingness to learn new technologies

TECHNICAL SKILLS SUMMARY

Operating Systems: MS DOS, knowledge of UNIX

Networking: DNS, WINS, LAN/WAN, Ethernet, Hubs, VOIP

Software: MS Office, MS Outlook, Windows XP, Telnet, IE, XML, HTML, SQL

Hardware: IBM, Dell, HP, Compaq, Vaio

PROFESSIONAL HISTORY

2009 –2011 Sales Consultant

Jerkies Grocery

Actively participate in training and coaching initiatives.Understanding of competitive products and promotional offersProvide after sales support by following-up as required/requested and thereby ensuring customer loyaltyAnticipate, analyze and communicate sales trends to store management

EDUCATION

2011 – 2012 George Brown College (Communication Engineering) Toronto

2009 – 2011 Sheridan College (Computer Programming), Brampton, ON

2005 – 2009 St. Francis Xavier High School (Diploma) Mississauga, ON

2012 – Current University of Toronto (Software engineering) Toronto, ON

Voluntary Work

August 2006 – 2009

Central Mississauga Basket Ball Association (of St. Gertrude School)

Interests

I enjoy working with computers’Playing sports and staying activeEnjoy meeting new people and helping others

References & Supporting Documentation Available Upon Request

Contact this candidate