Customer Service High School

Kara R Mitchell

Email: ********@***************.***

Address:

City: University Park

State: IL

Zip: 60466

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and performance-driven professional with strong interpersonal, customer service, and relationship building experience. Demonstrating the ability to manage professional relationships in a fast-paced, multicultural environment.

Educational Background:

High School Dipolma from St. Xavier University, Chicago IL 1/2001 to 5/2010 (Psychology)

High School Dipolma from American Association of Bartending, Chicago IL 1/2001 to 11/2012

High School Dipolma from Saint Leo University, Chicago IL 1/2001 to 11/2012

Job History / Details:

Professional Summary

Dynamic and performance-driven professional with strong interpersonal, customer service, and relationship building experience. Demonstrating the ability to manage professional relationships in a fast-paced, multicultural environment.

Core Qualifications

Operations management

Excels in personal relations

Training and development

Contract negotiation/review/drafting

File/records maintenance

Financial records and processing

Computer proficient

Proficiency in Microsoft Office

Quick learner

Experience

September 2012 to Current

Ovie Bar & Grill Chicago, IL

Supervisor/Mixologist

Conducting of interview process

Accountable for guest satisfaction

Overseer of the facilitation of habitual duties

Avid solicitor of new clientèle

December 2011 to September 2012

SOS Swagger LTD Chicago, IL

General Manager

Accountable for labor expenses due to schedule production.

Overseer of daily routines and tasks.

Responsible for notating inventory of stock.

Dictated contractual agreements with third party groups.

Experienced in Digital Dining Office, Microsoft Office and Excel.

2010 to 2011

N'Awlin's Crab House Dyer, IN

Bar Manager

Responsible for inventory ordering.

Professionally trained in abatement, safety, OSHA, and product knowledge.

Maintained daily direct and indirect contact with vendors and business partners.

Facilitated customer satisfaction through immediate resolution of conflicts.

2007 to 2011

EAC Financial Services LLC Matteson, IL

Account Executive

In-depth knowledge of home loan modifications.

Responsible for organizing client's personal information.

Championed projects with strict deadlines and high expectations.

Managed multiple accounts and required data entry.

August 2006 to May 2007

St. Leo Accounts Receivable Dade City, FL

Account Representative

Monitored multiple databases to keep track of all company inventory.

Effectively controlled the release of proprietary and confidential information for general client lists.

Organized and coded all documents related to due diligence for acquisitions.

Prepared correspondence, accounting and financial documents for analysis.

Education

2010 St. Xavier University Chicago, IL

Bachelor of Science Psychology

Member of Psychology Club

Coursework in Finance, Statistics and Microeconomics

3.7 GPA

2009 American Association of Bartending Calumet City, IL

B.A.S.S.E.T Mixology

Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing

Coursework in Mixology of Alcohol

Saint Leo University Saint Leo, FL

Bachelor of Science Psychology

Minor in Criminal Justice

Member of Psychology Club

[Academic Achievement Scholorship

3.9 GPA

Professional Affiliations

Member, Alumni Association

B.A.S.S.E.T. Certified

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