Customer Service Representative

Amrit Dhillon

** ******* ***** ********, ** L*P *E6

905-***-**** *************@****.**

Education

Honours Bachelor of Science September 2008- June 2012

Biology

McMaster University, Hamilton, ONCompleted coursework in Organization Behavior, a course whose central objective includes an understanding of effective management of human behavior in organizations Completed coursework in Business Ethics, which consisted of an analysis of the ethical issues arising in contemporary business lifeCompleted an introductory finance course

Qualifications and SkillsLanguages: English (fluent), Punjabi (fluent)Office Applications: MS Word, MS Excel, MS PowerPointGraphic Programs: PhotoshopAdditional Skills: CPR Level C and Standard First Aid certification from St. John Ambulance

Experience

Customer Service Representative May 2010- April 2012

Mobern Inc., Toronto, Ontario Maintained an inventory of the products soldInteracted with customers and communicated with team members to ensure customer satisfaction Assigned to a leadership role, delegated activities to staff and helped train new employees on company policies and procedures contributing to consistent service and success with the company Performed cash management duties and processed sales transactions

Merchandiser July 2007- August 2009

Shoppers Drug Mart Store #1369, Brampton, OntarioMaintained a clean and safe environment for customers and employeesInitiated sales and ensured customer satisfactionInteracted with customers on a daily basis in a busy retail settingMaintained an inventory of the products sold

Customer Service Representative July 2005- August 2006

Super Suds Car Wash and Detail Center, Brampton, OntarioSupervised and trained new employees on the inventory and cashier systemsInteracted with customers on a daily basis Gained valuable experience working with cash, ensured tills were balanced and counted accurately, providing the next cashier with an error free start to their shift

Extra-Curricular Experience

Student Volunteer September 2006- Present

Etobicoke General Hospital, Toronto, OntarioCompleted over 500 hours of volunteer work over the past 6 years at the hospitalMember of the Volunteer Team Leaders, who are responsibility for training and supervising volunteersPreviously volunteered in the Emergency Room, ICU, and with the Physiotherapy department

Vice-President and Co-founder June 2010-April 2012

Sikh Activist Network- McMaster Chapter, Hamilton, OntarioThe Sikh Activist Network is social activist group that participates in a variety of social awareness events, and fundraisers for humanitarian crises Co-founder of the Sikh Activist Network’s McMaster Chapter in 2010Acted as the President for the 2011-2012 school yearResponsibilities included recruitment, marketing, and leadership amongst event committees

Student Volunteer October 2009- November 2010

MacWheelers Spinal Cord Injury Rehabilitation Program, Hamilton, OntarioAn exercise rehabilitation program prescribed for adults with spinal cord injury Responsible for the developing and guiding patients through an exercise program that incorporates body strength and endurance activities based on their individual needsWorked with a team leader every Thursday afternoon to organize and execute activities for rehabilitation patients, providing them with a sense of comfort by engaging and connecting with them personally

Volunteer Soccer Coach May 2010- August 2011

Brampton East Soccer Club, Brampton, OntarioVolunteered as a head coach for a co-ed junior soccer teamGuided players, many of whom had never played soccer before, through the fundamentals of soccer

References Available upon Request

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