Project Manager Management

MIHIR MEHTA [ISEB-ISTQB Certified Test Manager, Microsoft Certified Professional]

**, ********* ********, ********, ******

Contact: +1-647-*******; E-mail: **********@*****.***

Linked in Profile:http://cacom/pub/mihirmehta/1/859/600

QA Manager/Test Project Manager (Functional and Non-Functional)

Offering 17 years of IT experience and 15+ years of Software testing and implementation experience of full project development using various Project Methodoloies.

PROFILE

Facilitated end-to-end Project Development, Test Management, Project Management, Client Engagement, Delivery Management including delivering Solutions & Processes across various domains- Telecom, Banking, Finance, Insurance, Health Care, Logistics, Retail, Supply Chain Management and Sports & Entertainment, Billing and Invoicing, BSS and OSS, data conversion and migration.Involved in Reporting & Documentation, Metrics Management, Process Management, Training & Development, and Cross-functional Coordination, Onsite/Off-Shore Project Coordination & Liaison with Business Users and Vendors during UAT support.Managed a team comprised of Test Managers, Sr. Test leads, Test Analysts, Testers (onsite-offshore dual model) and users to drive testing excellence and ensured success of all testing efforts within the testing department and coached and mentored them as required.Demonstrated advanced knowledge of industry methodology standards e.g CMMI and ISOManaged Projects with full life cycle development including support and maintenance using various Project Methodology toolsInvolved in creating and reviewing Test Plans, Risk and Mitigation plans, requirement documents, test documentation by providing required support, inputs and structuring customized solutions with proven leadershipParticipated in drafting Proposals, prepared and reviewed effort estimations, captured the inputs from the stakeholders, liaised with stake holders for required approvals, and took ownership for creating and delivering Test Strategies, Test Plans, Test Progress Reports, Test artifacts, Defect Reports and Project scheduleLiaised effectively with all levels of management and the people there in, established best practices for E2E functional testing process and its implementation and practice on individual projects and programs and excelled in client facing rolesInvolved in Managing UAT, Performance testing, Disaster Recovery testing, Background testing of Crystal reports, WI-FI testing, Call Unity testing using Cisco Call Manager.

CERTIFICATIONS:ISEB-ISTQB Dual Certification in Software Testing from British Computer Society [Foundation & Advanced]Microsoft Certified Professional (VB, ASP track)

ACADEMIC QUALIFICATIONS: Master of Science in Information Technology, 2010

University of Liverpool, UK

Bachelor of Science in Computer Science, 2000

Newport University, CA, USA

TECHNICAL SKILLS: Tools: HP Quality Centre, IBM Rational Quality Manager, Microsoft Team Foundation Server, Dimensions, M S Projects, Cisco Call Manager, Dimensions, Crystal ReportsAnalysis: ‘Gap Analysis’, ‘Requirement Traceability Matrix’, resource allocation etc.Documentation: Test Plans, Test Cases, defect logs, test and defect reports, test result summaries, effort estimates and provide QA Signoffs, test metricsTesting types: Sanity, System(Black Box testing), System Integration, End-to-End, Regression, White box, Compatibility, Configuration, Risk based, Iterative, Data migration, Performance, Disaster Recovery, WIFI testingTesting Methodologies: V-Model, Waterfall, Agile, Context driven and Risk Based, CMMI and ISO, Full Project Methodology toolsEnvironment or Platforms: Windows, Unix, Web, Client ServerDatabase: Oracle 11i, SQL Server 2000MS-Suite: MS Word, MS Excel, MS PowerPoint, MS Outlook and MS Access, Visio.Browsers: Internet Explorer, Mozialla Firefox, Google ChromeLanguages: Java,ASP, Visual Basics, HTML, XMLDomains: Banking, Finance, Telecom/VOIP, BSS, OSS, Health Care, Insurance, Logistics, Retail, Supply Chain Management, Sports and Entertainment, Travel and tourism, Data-warehousing, Mobile Device Testing

PROFESSIONAL EXPERIENCE

Foresters Inc., Toronto, Canada (Contract), [Domain: Insurance], (Location: Toronto) May 2012 – Till Date

Title: QA Lead (UAT/PAT), [Vendors: MajescoMastek, CGI, Adastra], [Team Size: 10]

Project: PAS (Policy Administration System)

Tools Used: HP Quality Centre, [Test Methodology: Agile]

PAS: The Elixir North America Policy Administration System is the first production proven policy administration system that performs and scales for carriers of all sizes, including those with large blocks of business. It is an architecturally perfected J2EE/Java platform utilizing a single calculation and rules engine that can process all lines of business from end-to-end efficiently. The Elixir platform administers all lines of individual and group life, health and annuity products with as many riders as required.

Job Responsibilities:

Managing & Facilitating the User Acceptance testing for the Elixir Policy Administration System and inter-connected interface systems end-to-end for all product features handling a team of 8 UAT testers and 2 Business Analyst onsite. Leading the team by example by providing technical leadership, coaching and career development support.Reporting and communicating the outcome of the tests and the issues and problems faced in UAT to the management through daily and weekly reports. Defining and enforcing QA standards based on Agile Principles.Conducting daily Scrum meetings with the UAT team and enhancing software testing processes, practices and capabilities. Responsible for creating Test Strategies, Test Plan, Delivery Execution Plans and Status Reports.Manage the testing of PAS Project for the policy data navigating from different interface systems to Elixir Policy Administration System & Vice Versa and providing a consolidated view of release quality, test execution progress and project issues.Tracking the test coverage on a day to day basis by creating daily status reports and defect metrics, Analysis and review of the requirements and scope for UAT, Weekly status reports and different kind of on-demand metrics for the project for all kinds of testing.Responsible for Defect Management, and conducting daily defect triage with all the stakeholders including vendor and tracking defects to closure along with managing vendor integration and certification plans.Worked efficiently with HPQC creating SQL queries using HPQC Query builder and generating different kind of reports on demand. Identifying, investigating and facilitating issue resolution and root cause analysis.Ensured smooth transition of hot fixes, service packs and major software releases to production by collaborating with application development, deployment and support groups.Facilitated the TCOE activities for Foresters and involved in setting up the TCOE for Foresters.

IBM India Ltd (Full-Time), [Domain: Telecommunication], (Location: India & UK) Aug 2010 – May 2012

Title: Test Manager/Project Manager, [Client: Vodafone, UK], [Team Size: 20]

Projects: M-PESA (Mobile Commerce using Mobile Devices), Order Billing and Invoicing using BSS and OSS

Tools: Microsoft Team Foundation Server, Lotus Notes, QTP, Cisco Call Manager, M S Projects, Visio, M S Excel, Perfecto

Awards: [‘Excellence Eminence’ award from IBM], [Test Methodology: Agile and V-Model]

Job Responsibilities:

Orchestrated the tests between the interconnecting systems by scheduling, monitoring, analyzing and reporting the outcome of the tests and communicated the issues, problems and resourcing challenges to the management as escalation and mitigation.Coordinated with team members for requirement and design analysis, test strategy, planning & scheduling, work allocation and setting up deadlines and led, trained and monitored the team’s performance to ensure efficiencyImplemented best practices in the team and across the programs that reduced the defects by 10%Oversaw all Testing activities within the department to ensure alignment, test coverage, quality of tasks performed by individuals at onsite and offshore including UAT, Support and InfrastructureInvolved in preparing and reviewing proposals, test strategies, system test Plans, test Metrics, test Scenarios, test cases, test Reviews, daily and weekly progress status reports, effort estimation and conducted defect triage meetings with stakeholdersInvolved in Defect Management and prepared defect status reports by creating dashboards, using ‘Team Foundation Server’ and HP Quality Center as a part of test management.Conducted interviews organization wide for hiring and conducted appraisals for the teamManaged testing using Cisco Call Manager for various VOIP settings and call unity testing.

MASTEK LTD, (Full-Time) [Domain: Insurance, Healthcare, Telecom], [Location: India, UK & USA] Dec 2006- Jul 2010

Titles: Test Project Manager, Test Assurance Audit Lead, Sr. QA Lead [Team Size: 60]

Clients: CUNA Mutual Group, USA, TATA AIG, British Telecom Plc UK, National Health Services, UK]

Projects: Claims Express R4 for Cuna Mutual Group, USAChannel Management System for TATA-AIG, LTDPicture Archiving and Communication System (PACS) for London Program for IT (NHS), UKCommon Platform Release (CS200, CPR1, CPR 2A) for London Program for IT (NHS), UKLearning & Development Application – Mastek IntranetCore Elixir, UK – Customized Insurance Model for Product testingPhase 1 A Life – Life Insurance, Foresters, Canada

Tools: [M S Projects, HP Quality Centre, Dimensions, Clear quest, M S Excel, DICOM, HL7 Integration Engine, 7edit, SQL]

Awards: Best People Manager Award by British Telecom

Job Responsibilities & Achievements:

Acted as the Focal point for multiple QA teams across large projects that involved interconnected applications or systems running on different platforms and oversaw E2E test planning and test execution while providing guidance and direction to the various QA teams involved and used various estimation techniques to track the efforts of the teams.Defined Strategies and Plans for testing the end-to-end business functionality on complex, inter-connected multi-systems program and managed the execution of strategiesManaged the testing of various telecom projects that included IVR, USSD and VOIPLed the end-to-end scope of different projects under London program for IT for NHS UK, CMG USA and Foresters CanadaConducted test governance activities for various projects that helped in 15% increase in revenue generation for British Telecom PLC and attended meetings with technical leads and developers of the business systems.Took ownership to conduct defect triage meetings with all stakeholders regarding defects and its resolution timeLed, managed, trained and mentored the team of 20 test professionals in the right direction to achieve higher customer satisfaction.Achieved the target for Sign-off of 20 (highest) test documents in a month, for British Telecom that increased the revenue by 15%

ZENSAR TECHNOLOGIES LTD, UK (Full-Time), [Domain: Retail, Supply Chain Management] Feb 2005- Dec 2006

Titles: Team Lead - Testing, SQA, [Team Size: 10], [Location: London, UK]

Clients: Marks-and-Spencer Plc, UK

Projects: NDC MUWS – Multi User Warehouse System for Marks and Spencer Plc., UKNDC MIS – Management Information System for Marks and Spencer Plc., UKDirect KPI – Key Performance Indicator for Marks and Spencer Plc., UK

Tools: HP Quality Centre, SQL Cubes, M S SQL Server, M S Excel

Job Responsibilities:

Responsible for Testing activities of multiple projects and interacted with the client to understand the requirementsManaged a team of 20 test professionals at onshore and offshore locations and achieved highest level of customer satisfaction by delivering projects on time and within allocated budget by adhering to the processes and catering to client’s specific technical needs. Created test strategy, test plan, test scenarios, test cases and defect reports.Defined and implemented test processes, strategies and approaches based on development methodology for complex test requirementsConducted peer-to-peer reviews, inspections and internal audits for the testing performed to ensure better quality of the deliverablesExecuted tests based on SQL Cubes formed by the OLAP services and generating reports from the cubes using reporting services.Defined test assessment strategies for client project requirements. Handled various types of gate reviews for the projects and applications viz., Planning Gate reviews, SME Gate Reviews, QC gate reviews, PD Gate Reviews

PREVIOUS Employers and Domains (Full-Time)

RAFT INTERNATIONAL, [Domain: Investment Banking] Nov 2004- Feb 2005

Title: Senior Quality Control Consultant, [Location: Mumbai, India].

Clients: Energy Sector USA, [Team Size: 6]

AURION PRO SOLUTIONS LTD, [Domain: Banking, Insurance, Logistics] Mar 2003- Nov 2004

Title: Leader QC & I, [Location: Mumbai, London], [Team Size: 71]

Clients: HDFC Bank, ICICI Bank, Axis Bank, Deutsche Bank, Kotak Mahindra bank, Bank of America

Projects: BDP – Asia Pacific for BDP Shipping and LogisticsHDFC ATPAR & Dealers Pad for HDFC BankInsurance System for Lutech Ltd & IAS Poole, UKDivident Warrant Management System for Kotak Mahindra BankUTI Disbursement, ATPAR & CBSS for AXIS BankICICI – Mitsubishi for ICICI Bank LtdICICI – Disbursement for ICICI Bank Ltd.

Tools: Test Director, Win runner, Incident Management tool

JYOTI WEB TECHNOLOGY LTD, [Domain: Mining and Government] Aug 1998- Feb 2003

Title: Senior Software Engineer, [Location: Baroda, India], [Team Size: 4]

Clients: All Mines, Baroda Police Department.

Project: Indian Police Application for Indian Police ForceB2B Foundry and mining Portal for All Foundries and mines in Gujarat

INTERNATIONAL SCHOOL FOR COMPUTER TECHNOLOGY Jan 1998- Aug 1998

Title: Software Instructor

APTECH LTD, VADODARA, [Domain: E-Learning, Payroll Application] Jul 1996- Oct 1997

Title: Software Tester, [Location: Baroda, India], [Team Size: 4]

Project:

DESIGN STUDIO, VADODARA Jul 1994- Dec 1995

Title: AutoCAD Draftsman

Other Certifications:

HL7 Certification for HL7 Standards and Message Testing.Certified Novell Administrator (CNA).IBM Certification in E-Commerce Technology.Autodesk Certified AutoCAD Professional.

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